Princess Bridals

BY FAR THE RUDEST STAFFED ESTABLISHMENT OF LIFE! My friend is getting married and she booked an appointment for us to get bridesmaid dresses here. So we all met there. However had difficulty finding parking because the parking lot only has like 5 spots. Anyway the woman who was «helping» us was the rudest woman! My friend picked out her wedding dress there months prior to thi appointment. We asked the woman if our friend could try on the dress since non of us had seen her wedding dress. She gave us the hardest time and said her appointment was for bridesmaids and wouldn’t let her try on her own wedding dress!!! After much pushing she finally let her try it on! The people at this store literally think we can’t live without them they’re forgetting that there are a million wedding stores and WE DONT NEED THEM THEY NEED CUSTOMERS TO STAY ALive! Anyway. Came to bridesmaid dress picking nightmare. And then the woman had to take our measurements which were completely done incorrectly, I too am I getting married and the place I went to for my wedding dress (I would never buy a f******* thing from princess bridal) measured me completely differently. The numbers were not remotely the same. Anyway they finally called us like 6 months later to let us know that the dresses are in lmao and that we must pay within 10 days or they will return our bridesmaid dresses. EVERYTHING ABOUT THIS STORE SCREAM STAYYYYYYYYY AWAYYYYYY!

I went there today to try on a dress for my daughters wedding. As I was early, the man behind the desk told me to start picking out dresses. My appointment time came and went and no one ever came to help me. Why bother to have me make an appointment? My daughter helped me to try on some dresses. An hour later we left with no assistance from the staff. VERY POOR CUSTOMER SERVICE! I will never go there again.

I don’t even know where to begin. This was by far the WORST bridal experience any bride could have. The owner is the rudest, meanest, most unprofessional man I have even came into contact with. If this wasn’t a public account, I would have used different words to describe him…
After saying, «Yes, to the dress!», the owner said t would be more than I was originally told. He was RUDE and loud about our budget and made me and my mom feel like crap over it. I cannot stress how upsetting it was for me to turn down my dream dress but he was that big of an ***, that I couldn’t sleep at night if I gave that man any more business. Brides… STAY AWAY from this place!!! The only reason I can even justify giving 1 star is because of the lovely sales woman who I now feel bad for because she has to work for that disgusting man.

Very disappointed in the customer service. We walked in without an appointment to see just ONE dress that we’d already tried on earlier in the week. The woman told us she could not help us, and very rudely. I would not recommend this shop to anyone.

If you want to be overcharged, have the worst costumer experience for all 3 of your visits (looking, 1 st fitting, 2^nd fitting) and have the rudest most obnoxious «owner» be totally disgusting with you… then go here. The first time I went was to try on a dress I saw online that my original shop didnt have. I ended up not liking it and decided to go with my original dress I tried on at another shop. The only reason I bought it here was because my mom who was shopping with me was going back home to Florida the next day so I was sort of restricted with time in her eyes. There was another customer that very same day fighting with the owner and that should have been the obvious sign for me to leave. I actually wanted to leave.(also because it was priced less along with cheaper alterations at my other place) but my mom insisted getting it done that day. Biggest mistake I made and I actually had big fight with my mother over it. Anyhow they will ruin your wedding experience. They are fraud and make up prices for alterations. Their customer service is very slimy and I am surprised they are still in business with the way they handle their business. If I can give them 0 stars I would! WARNING: THEY WIll RUIN YOU BRIDAL SHOPPING EXPERIENCE WITH THEIR SHADY CUSTOMER SERVICE, OVER CHARGE YOU FOR THE DRESS, AND YOUR BUSTLE THAT THEY ALSO OVER CHARGED YOU TO ALTER WILL BE BROKEN THE DAY OF YOUR WEDDING. YOU WILL REGRET IT IF YOU SHOP HERE.

I found a bridal dress by a bridal store by my house called all around and found out that princess bridal had a sample of it, when I went I was greeted with respect from the owners, I went for fittings and I will say there seamstress did an amazing job with my dress I was so happy with it, then when I went the day before my wedding to pick up my dress they tried charging me for stuff that I originally was not told I was suppose to pay for. Then she tells me that I was suppose to pay the balance along time ago but no body said anything, and she kept going on and on about the bustle in my dress and kept telling me the bustle is not free and that it usually costs $ 175 dollars extra. So when she said that I turned around and said I was never told I was supposed to pay for the bustle and no one wrote it on my receipt. The owner went on and on and kept saying «. Do you have any idea of how hard these stream stress work this takes time and that the bustles in the dresses are never free» so in the end I pay the $ 175 dollars cause they basically kept my dress hostage and would not give it to me with out paying this so I recommend for all future brides –Do not buy a bridal dress from these people they rip you off and they are the nastiest people I have ever met.

The absolute worst, on every level. I ordered my gown in April of 2014 for my February 2015 wedding because i was told by the attendants that it takes up to 10 months to come in which is a total lie and scam, and I paid for the entire dress up front with a balance for the bustle and alterations. I had gone in July to change the size bc I felt they ordered it too big and my order wasn’t even sent out yet, which was 3 months after I ordered and is why they were able to change the size. Well I should have ordered it even smaller bc when it came in, 3 weeks before my wedding I was stuck with it and it was not good. It was too big on top and in the waist area and smaller on the hips. the seamtress did not do well on altering it either. The dress made me look bigger than I was because the boning was in the wrong places and it just made me appear bigger, the corset had to be so tight bc the dress was big in the wrong areas, for example the top should have been altered smaller so that when the corset was tied it didn’t need to be so tight that it looked like I had a huge fold in my upper back and skin was hanging out, it was horrible and the first seamstress who altered it was going to let me walk out with it and wear it like that. When I came back for my 2^nd fitting there was a different seamstress who was in and tried to fix it but she couldn’t, I guess there wasn’t enough time to. The dress was just so horrible and uncomfortable bc it was just big and small in the wrong spots. I honestly hope this store closes down they are scam artists. I was told three different times my dress would be in, first in October then December then January it finally came in at the end of the second week of January. Unfortunately a series of unfortunate events happened to me and i could not make it in until the last week of January (wedding feb 14^th 2015). And the store attendants had the nerve to leave me a rude voice mail bc I hadn’t been able to come in. It’s not my fault they take payments for gowns and order previous ones and then used other people’s deposit money to order mine. It takes two weeks for a priority maggie dress to come in not 8 months. What horrible place, if you want to look and feel amazing in ur dress on your wedding day I’d strongly suggest never go to princess bridal and to go to a better reputable place.

There is actually more than one complaint I have with this company.
To begin with, they overcharged more than half of the bridesmaids (5) in our wedding party for their bridesmaids dress. The only reason we found out is that one of the bridesmaids showed her receipt to the bride and she let us know that the price we were charged was $ 40 more than she was told we would be charged. When I called to ask about why I was overcharged, the manager lied to me and told me a false reason for the overcharge.
Next, I am from CT, and the shop is in NY. I told the shop that I would need to make sure that my dress was ready for pickup on time when agreed upon after my alteration measurements were taken. When I came in after my first fitting measurements were taken, I went into the back to try it on, I found my dress still hanging, not altered yet. Someone had taken a pencil and changed the date on the piece of paper pinned to the dress for when I was going to pick it up. They then tried telling me that I was the one that changed the date. Another blatant lie. I asked them if they were going to pay me for the three hour car trip I had just made to pick up the dress that was now not ready, and for the return trip that I would have to make again. They had no response to me and said I was the one who made the change when I had not done any such thing. My dress was not ready when they promised it but a week later.
But the worst offense is that they delayed delivery of the bride’s dress by over a month and a half! The poor bride was waiting and waiting and waiting for her dress and they didn’t even call her to give her any updates! She had to call them for any information! They were SO rude to her when she called too! Yelling at her!
This shop is full of rude and untrustworthy people. I would never recommend it to anyone.

I called to ask about a dress I was interested in ordering. The woman was very rude on the phone. She would not give me pricing over the phone so I offered to come in but she tried to discourage me by telling me how many forms I would need to fill out. Finally, she just pulled some outrageous price out of thin air that was obviously too expensive. I guess they’re not interested in doing business.

they were super nice here even though I got here late and they were closing they let me come in and try on a few dresses. I didn’t end up buying my dress here but I would definitely recommend them!

I actually came here for a non-​bridal related visit (although I did spy some brides who were having a lovely time trying on dresses. All smiles and excited squeals!)
I bought a gorgeous Doo. Ri dress on eBay (I saw it, I had to have it… etc.) that needed to be let out in the bust. I brought it to two other places that do alterations who said it could not be done! In a last ditch effort on my drive home, I saw this little store took my dress in.
I was greeted promptly, treated with kindness and professionalism by all the staff present. I was thrilled with the fact that they never questioned doing the alterations even though I hadn’t even bought the dress from them. The alterations department was completely confident that they would be able to get it done.
I was almost in tears that I wouldn’t be able to wear the beautiful dress I had purchased, Princess Bridals saved me!
Update: I picked up my dress on Thursday — it’s PERFECT!

I ended up here after seeing a dress in a magazine that I loved and finding out that they were the nearest retailers.
My initial shopping experience was great (I saw Tere), however every subsequent visit was AWFUL. The old woman that work there during the week (my fittings were at 3:30) were always rude and gave me such an attitude for bringing my eight year old daughter with me (even going so far to ask, in front of her, «does she have to come every time?»).
The woman who helped me with the fittings was pleasant enough but the quality of the work was poor. My dress had a removable strap which was secured by a snap. During the fittings, it kept unsnapping so I asked for a permanent attachment. I’m not sure if she didn’t understand (she didn’t speak English very well) but her solution was a hook. When I questioned her, she said, «very good, very good». Of course the strap broke right after the ceremony and after trying to secure it with safety pins numerous times, I finally gave up and removed it. This was the main feature of the dress! Also the bustle broke 15 minutes after the ceremony and again I was forced to secure the dress with safety pins.
I am requesting a refund for the price of the bustle and some of cost of the fittings. We’ll see what happens…

The most unprofessional business I have ever encountered. Planning a wedding is stressful enough, the least of a brides worries should be about a bridal shop. Please do not let your loved ones go here. We chose Princess Bridals because they had lower prices. The cost of alterations more than made up for the difference in price. With most bridal shops once they have the down payment you cannot cancel your order. Princess Bridals is well aware of this and use it to their advantage and are very relaxed after they receive your money. Dresses were ordered well in advance and arrived the month of the wedding. The wedding party had to scramble to get alterations done. and every single one of the girls had a problem with the alterations being sloppy/​uneven, but it was the week of the wedding so we couldn’t fix it. The brides dress arrived in the wrong color (off white and not pure white) but again, too late to fix. I waited 45 minutes for an appointment. and no one even thought to apologize for making me wait.
They told me I had to pay $ 85 plus tax on the alteration cap. Once I questioned them and asked to speak to a manager. they changed their tune and quickly told me that I did not have to pay a tax. That seems odd being that the girls in the wedding party who did not know about this actually paid the «tax». What do they do with all the extra money people are paying on taxes? Sounds like a scam to me.

My Mother in law loved her dress she picked for my wedding and the alterations were good.
BUT!
It took FOREVER for her dress to come in although they promised 3 months. She ordered it WAY in advance (she was more excited than I was about my dress!)
.
I went with her to look at it when it came in. They asked me where I got my dress. I told them and showed them pictures (I had just printed them to show some people that day). The owner went on to say how that dress was all wrong for me, would not be able to be taken in properly, and then BERATED and PUT DOWN the place I bought it in.
That is very bad business. You never put down another place! Also, if you were smart, try to talk me into a second dress or an accessory. Make me like you so I will recommend you to other brides. Nope instead, you made me have doubts and almost cry.
For that you get a bad review!