PetSmart

This Petsmart has a few unhappy customers, it’s clear by the other reviews, but I believe a large part of your experience anywhere IS controllable. If you require a certain type of treatment, then you may go in half cocked and ready for the offense to happen. If you start to anticipate a situation is escalating, then it’s not uncommon these days to press your record option on your phone. Tell the person before any rudeness ensues, that you’ve been mistreated at this store before, and that you’re «capturing» your experience right now. Watch how politely that employee speaks with you! My daughter works in retail, and I am positive she’s polite, but she also shares behind the scenes details with me that has helped me change my tune over the years about how I interact with ANY store employees. It’s basic common sense, really, and it starts with your own attitude going in. I used to be more «type A» lol but I have learned that if you come across to these young employees with an attitude, you’re going to walk out even MORE upset. I’m not saying it’s right, but many of these workers are overworked and disrespected by their own supervisors! Plus they don’t want to be there! Now that there are rules for cell phones not allowed on the selling floor, they’re so worried there’s stuff going on they don’t know about! I’ve found this store does NOT have a problem with that though. I love most of the groomers who help me with our 2 dogs! One of them had a MAJOR bad attitude a while ago, but I’ve not seen her lately. (Sadly it’s probably her home life or personal problems she brings to work with her) It’s the parent who shows respect to their child, no matter how young, that produces a polite respectful adult. It is the respectful caring supervisor who produces polite professional employees. Any manager who allows their employees to be rude is unwilling to do the hard work of creating a helpful and professional group of workers. The manager who was wonderful to me recently was Gary. I presented my «case» (lol it was about a coupon) politely, and he made an executive decision in my favor. I was so happy! I believe if you find the right person in the store to state your case to, most often you WILL have satisfaction, even if it means taking your complaint all the way to the regional manager, or President of the company. Recording your interaction may sound silly or «paranoid» but it’s so great when you know you’ve captured an employee speaking to you in a way NO ONE would believe! Never take a «no» from someone who isn’t authorized to give you a «yes» in the first place! Be calm, be nice. and usually it will be okay. If I managed a group of people, I would REMIND everyone at the monthly meeting that «people nowadays can and will record you, so be careful how you speak to them or it could mean the end of your job!» It’s the perfect solution to say this to your employees because it fixes most problems… unless the employee is beyond repair, or fears nothing… like irrational beings!
Bottom line: good place to shop, fun time seeing lots of pets, nice employees usually!

staff extremely rude when I dropped off my dog. they don’t make eye contact; when I asked if they allow humping which my dog doesn’t tolerate I was given a half ** answer
and they let dogs pee inside. thats brilliant!
they are that lazy that they cant walk outside!!!

Great to see all the dogs in doggie day camp. Pretty sure they separate the bigger dogs from the smaller ones. They had a lot of clearance signs but everything was sold out. Friendly staff.

Been going in and out of this store for the last 2 years just to check out one thing. What’s that you ask? The hundreds of flies that are on the windows in the rear of the doggie hotel check in desk. For about 2 years now if you go to the windows by the rear of the check-​in desk look were they have a fake phone set up, you will see flies all over the walls and glass. 2 YEARS this has been going on for!!! Would not want my dog to stay there.

This is my go-​to pet store. The hotel has been great with my dogs and cats when they were boarded, my dogs always come back looking great and happy after being groomed there. I always find the pet foods I need The staff is also very helpful.

Always extremely happy with the service at the PetsHotel. My 2 year ShihTzu is the happiest little puppy every time I pick him up. They are extremely thorough and a very caring staff. I always recommend to my friends to use their services here

I have heard a mix of positive and negative about this locations boarding and doggie day care services. I found myself in a pickle this week due to renovations at my apartment. I needed somewhere to for my pup to go during the day. I have to say I was very impressed and satisfied with the service I received today. Checking in was easy, patient, and helpful. When I picked my dog up he was as happy as can be, and this evening he has been on his best behavior. I can tell the day provided him with a safe space, and extra stimulation. I think I may make this a regular thing for him when I work.

I have been taking my pup to the vet when she was only 2 months and they have taken very good care of her. They were nice and made sure she was healthy. I have also taken my rabbit here and they were very gentle and nice to him. This is my go to vet!

My dog went to day care, Doggie Day Camp, and came away exhausted. That’s good because this means she played all day, and that’s good for me because she is a Border Collie who needs a lot of exercise.
She received a «Pawgress Report» bulleted with all the stuff an owner wants to know:
Play
Socialization
Doing their Business
Treat time
And then a handwritten summary of her day.
Great, thanks!
I have to say, just by my dog’s behavior this eve, she was not locked up without stimulation, (I can tell), and she is tuckered out.
With the cold weather, and my not wanting her to necessarily endure the elements, I tried PetSmart Doggie Day Care.
I am pleased with how the staff treated me and how they treated my dog, Gem.
Thanks, very pleased. Will return.

This location has everything you need for your pet. its clean (store area) and the customer service is pretty good for the most part. Now the boarding area from what I can see when you go in looks pretty dirty. It needs more supervision and more people to keep the place clean. they look short handed!

PetSmart was always my go to pet store. Too bad they have lost a very good customer. I dropped my dog off for dog day camp and the dog was given back to me with urine & feces on her. !!!
There just isn’t any excuse for that. ! I will never bring my dog there again.
When I first called I was given to an assistant manager with a very bad attitude. She said were sorry but the person who handled her was new and didn’t notice and she had nothing more to say? I was still upset the next day so I called back for someone to explain to me what happened & to be reassured that it wouldn’t happen again. I got the same rude assistant manager and she said «didn’t I already talk to you & say sorry yesterday»?
I explained that I didn’t care about the apology I just wanted her to explain how my dog got like that and I wanted to be reassured it wouldn’t happen again? My dog was there for playtime with other dogs? The woman was so rude and only wanted to brush me off without explaining to me, I hung up on her. I then called back to speak to a store manager, who had the Pet Hotel manager call me back and she said that they reviewed the tape & told me that my dog had walked into her own urine? I believe they probably took their time in cleaning up pee & poop that was on the floor and they didn’t even clean her up after it happened? SHAME ON YOU PETSMART for not paying attention to my dog when I trusted you. Sorry doesn’t cut it. I paid you to watch and take care of my dog and you DID NOT. The manager said they would «put a note on my account for next time? «There will never be a next time! The people watching her all day and the person checking her out all didn’t notice. No excuse.

Slowly becoming my go-​to pet store!
Since a competitor didn’t have the cat bed that I was looking for and I had to make a return on another item here, I came here and to my pleasant surprise they had a LOAD of cat beds to choose from in all different colors and sizes.
HUGE selection of cat toys, treats, trees and all at reasonable prices…
The return/​exchange was seemless and I left the store happy… if cat mommy is happy, so is baby kitty!!!

If I could give this place negative stars, I would! I brought my dog here for their pet boarding because I got a coupon on their website and the boarding included doggie daycare. When I got to the drop off area, I saw that the dogs in the daycare were miserable. They were packed into a tiny room with no place to move and there was one person in with them who actively ignored the one dog that was trying to play with him.
When I mentioned that my dog would enjoy spending time with other dogs while we were away, the girl at the counter responded by telling me that my dog would not be allowed in the play area and would be locked in his own room all day except for one 10 minute break with an employee. Are you kidding me? I asked her why and she told me that he has «bull dog» written on his papers from the animal shelter we rescued him at and bull dogs are not allowed to play with other dogs. First of all, that’s ridiculous. Second, my dog looks nothing like a bulldog (they write anything on those shelter papers). Third, I spoke with them at least 3 times before bringing him there and that was never mentioned.
There was no way I was leaving him there for 4 days without any interaction or play. The only reason I considered PetSmart in the first place was because of their doggie daycare.
It gets worse! I asked to speak to a manager. One of the girls at the counter went to get him only after giving me a dirty look. When she came back with the manager, the guy looked at me for a full 5 seconds and then said «What? She didn’t tell me anything.» The guy was incredibly unprofessional. He was unhelpful and flat out rude.
I explained to him that my dog is not a bull dog and that there was never a time anyone mentioned to me that certain breeds weren’t allowed. He basically told me: too bad, he doesn’t care.
I refused to leave my dog there and left the place which I traveled an hour out of my way to get to with thoughts that my vacation that had been planned would be unthinkable at that point. I looked up dog boarders with the daycare option and found PetResort in New Hyde Park who agreed to take my dog that day. They were much more expensive, but I could tell they actually cared about the well being of the dogs that were there and left me feeling at ease while I was away.

I just went to this location to drop my dog off to get groomed. I had looked at their grooming before and thought they did a great job. However today, one of the girls went in the back with a dog and washed the dog down, she returned up to the front laughing and shaking her head… They just seemed to have to much fun. The dogs that were there didn’t seem to be happy and my dog wanted to leave right away. I wouldn’t recommend anyone bringing their dogs here.

Never bring your dog to Doggie Day Camp at this location. They used to separate the large and small dogs. When I went to pick up my little guy today, a large, aggressive dog was in with the small ones, biting and humping them. When I complained, the idiots running the place told me that the large dog had been thrown out of the large dog area because it was too aggressive. You morons! So you put it in the room with the small dogs so it would be less aggressive??? My dog will never be going back there and Petsmart as a whole lost a good customer. What a bunch of nitwits.

Pretty vast, as most LI pet stores are, with young service bumbling around but smiling. Pretty clean, average pricing, and conveniently located. Get a card and save some cash in the money pit landscape that is pet ownership…