K&V Master Marble and Granite

I got a quote to have my bathroom vanity made from the manufacturer that came in at 1200 and these guys gave me the same exact thing for less than 350. Plus they are so easy to work with.

Professional quality and service. Irene was a pleasure to work with!

We ordered standard 3×6 subway tiles including long side bullnose and short side bullnose tiles. Irene at KV helped us load them into our car after counting the tiles. Our contractor ran out of short side bullnose and we were left with an excess of long side. After counting what was left we realized that we had 20 more long side bullnose than what was ordered and we were missing 20 short side bullnose. An honest, easily rectifiable mix up we figured. But when we told this to Irene, she insisted «that’s not possible» and said we got exactly what we ordered. Irene was adamant that the supplier doesn’t make any mistakes. I then spoke to Kathy, the owner. She told me she wanted to work things out but was also belligerent, cutting me off and trying to trip me up when I gave her the number of each type of tile we ordered. We asked KV to do an even exchange of our excess long side for short side since they’re the same price. We later took photos of the installed tiles and labeled them to show how many short side bullnose and long side bullnose were used in the process. They suggested that we bought similar tiles at Home Depot and were trying to exchange them at KV so we could defraud them over $ 75. We explained how there’s not enough value in the transaction to defraud them, especially since we were driving from 30 miles away. Irene told us that the guys who packed our boxes however many weeks ago remembered packing the tiles and know they didn’t make a mistake. As if our white subway tiles would be so memorable. In a weak effort to work with us, they said we could bring the tiles back to them so the supplier could inspect them and then come back a different day if the supplier determined they could be swapped. It was not worth the effort so ended up ordering them online at a lower price than KV’s. We were also shopping for a countertop, so they pushed away what could have been a much larger sale for them.

I read all the negative reviews and had to write myself. I had a very different experience. K&V was recommended to me by my cabinet guy. We worked with Irene and she was extremely kind and helpful in guiding us through the process, explaining each step, and always willing to answer questions. We liked it so much that we decided to do all of our bathrooms with K&V as well. The prices were very fair, the product is beautiful and service was great. Did I mention that they came to measure/​template and installed within 5 days… that’s very quick! The only reason I didn’t give 5 stars was because we had to go to a stone yard to pick actual slabs, but that’s the case with fabricators… to me that’s above and beyond.
I would definitely recommend K&V to friends… give them a try but ask for Irene :-)

Just got home from being brow beat by the women in the review below me named Kathy. I own and operate a small business and would never treat a customer the way she had. Do yourself a favor and avoid this place there are far to many on Long Island. If anyone from this business reads this do yourself and your business a favor and have a long talk with Kathy about respecting your customers. You just lost another and I’m sure this won’t be your last bad review.

The manager Kathy is very rude! They have poor customer relations and should not be used if you want a very pleasant experience. There are too may granite yards around to use to have to put up with their attitudes

They really need a lesson in how to treat clients. They totally screwed up my granite and then I was yelled at and told it was MY mistake — when it ABSOLUTELY was not! I found 2 other people that had problems with their products and attiude and I will encourage them to rate here also.