Huffman Koos

My saga continues.
It is June 28, and I still do not have my ottoman (ordered October 5^th)
I could have had a baby quicker.
this place is a JOKE!
Go ANYWHERE but Huffman Koos!

The worst store ever!!! I wish I had read the reviews before going here. We ordered our furniture in May and was told it would be delivered June 9^th, today is June 27^th and we still haven’t gotten our furniture and is now being given the run around as to when it will arrive in store.
Customer service is the worst. I don’t recommend a fly or my worst enemy to go here. Huffman Koos suck!!! Wish I could give 0 star!!!

If I could give no stars I would. This store has the worst customer survive, lying managers, and the poorest quality of delivery service. Janet from the delivery service is rude and yells at customers over the phone, hangs up and promises a delivery and never actually follows through with it. Furniture was delivered and returned 4 times due to damages. And twice they tried delivering same damaged pieces to us. If you want to save time and nerves please STAY AWAY!!!

Nice looking store. Nice looking furniture. I didn’t read any reviews before shopping here. I should of done so.
I wouldn’t recommend that you actually spend your hard earned money here. The product they sell is ok. The service and communication after you sign your name is horrible. You can’t walk away with your money if you are not satisfied. No return policy. Read the fine print.
You wait and wait for your items and it is delivered late.
Don’t shop here.

Came in just to look and get options for our living room and the staff was so friendly and helpful that we are leaving with a full living room set! Julio and Debbie are the nicest people, they were informative, not pushy, and incredibly patient with us. I love how we were able to customize our furniture and all of our pillows too. Looking forward to seeing it all come together in our new home!

We went to Huffman koos looking for furniture we met the manager Julio, we were looking for a dining room set and living room set he was very helpful. He gave us a nice break on the final total. Whatever he promised us he delivered. When the furniture arrived the only thing that was wrong was 1 leather sofa when the delivery men put it together they accidentally broke one piece we told Julio right away. He got right on it and told us he will order a new sofa and it came within 2 weeks I am very pleased that we bought my furniture there .We both love our furniture and you couldn’t ask for a better guy than to do your Arrangements he is the manager of the store and a great guy.

Follow up and resolution. Yesterday I took delivery on the new couch in perfect condition. The delivery men were prompt and professional. I received some additional help from the Farmingdale store manager. He discounted the item to compensate for all the trouble and arranged a delivery that suited my schedule. He was helpful and courteous despite the internal problems with communication inside the company.

Wow… I’m sort of surprised at all the 1-​star and lower reviews. The Better Business Bureau and Dep’t of Consumer Affairs rated them OK…
Simple…I ordered a reclining sofa, was told it would be an 8 – 10 week wait for delivery, and the sofa arrived during the 9^th week. Just as a side note, the salesman had to have been in his 80’s and didn’t know very much about furniture… You gotta give credit to someone like that for still working, though…
The problem arose with their delivery contractor… they damaged our storm door when they brought the sofa in. The door would have cost about $ 250 to replace… one of the maintenance guys in our development said he could fix it for less than half of that. We had it fixed, and it came out fine. It took a little going back and forth with the delivery company, but I was reimbursed for what I laid out…$ 100.00.
Not a one-​star experience, maybe 2 or 3…
But, in comparison with what we went through with La-Z-Boy…this was a 5-​star event.
You want aggravation? You want problems? Go the La-​Z-​Boy.

Don’t waste your time nor money here! The salesmen lie about the time frame for delivery and the manager, Julio, does the same. I see that the majority of reviews on Unilocal are very true! My story is the same, paid in full for furniture, got three different answers regarding the delivery time frame and still have no furniture. Please save yourself the headache and go across the street to Jennifer Convertible or Raymour Flanigan or if you have already purchased call your credit card company to cancel. What a disgrace to Route 110!!!

Attention Attention… DO NOT ever buy furniture from Hoffman Koos Farmingdale !!! Forget the issues… the store manager Julio will not even come to the phone, he hides behind a 20 year old receptionist !!! Just found 30 1 star… bad reviews on google… awesome !!

We finally received all our furniture from them after 12 weeks. The last piece, our chaise sofa, has finally been delivered today. From my experience with them, I will have you know that you will have to basically babysit them and keep calling, keep asking and keep them in check. YOU have to be the one to check if any of your furniture has arrived at their warehouse. YOU have to call to make them schedule a delivery. I was told from a manager Julio that our salesperson Gus was supposed to call us to schedule a delivery. Did we get a single call from him? No. We would just get a call/​text from the delivery company stating that they will deliver it the next day and just to confirm with them. The only time we had 3 days advanced notice was the sofa delivery and that is because we called twice and emailed the manager directly to confirm the delivery which I had personally requested.
The sofa was in perfect condition, the dining table was almost spotless except for a minor scratch on the underside of the leaf extension which was never inspected? but since it was not noticeable unless you are thoroughly checking, we didn’t make a big deal out of it. The dining chairs are good also (just very dusty). Our dresser in perfect condition. I’ve read of misplaced orders, missing pieces, mismatched colors of sofas even, and damaged products, etc. from Huffman Koos and thankfully our items were in good shape.
Would I buy from them again? As much as I love the quality (so far as I can tell, they are sturdy) and style, I will NOT consider them for any future purchases based solely on their terrible service. My friend got her stuff from Raymour & Flanigan and they were custom orders and she received them in 1 – 2 weeks. plus she did not have to babysit or call them endlessly to correct orders or set up delivery. THEY called her to schedule everything. Do your research. My bad experience is not and will not be the only one.

Horrible customer service by their corporate folks. Julio is a great sales person but god forbid you need cust service from corporate. They would not even honor my 1 yr warranty that had expired 1 week late. I bought a $ 5k leather seating couch etc and one of the electric recliners broke. They would not send out a repair service and said that my warranty had expired (1 week). WOW!!! I will never shop even close to that company again!!!

Received my swivel chair in October 2015. We contacted them in November that there are pulls in the fabric. Sent photos as they requested. Sent them again after calling them when they did not respond. Finally repair person comes and he says «We can’t fix that». The sales woman contacted us to confirm we were satisfied; we explained the situation. We have now contacted them so many times, lost count.
Still no answer. Would I buy from them again, at this point no and would not recommend them. If they do address this, I will update this review.
Brenda

The absolute worst run store on Long Island. I purchased and dining room set and s living room set. Between botched deliveries, damaged furniture, missing items this was a complete (and expensive) nightmare. This store has furniture in the showroom that looks beautiful. When you order it what arrives at your house is cheap crap that barely resembles what you ordered. I paid them cash for my furniture which is required 72 hours prior to delivery, I am now stuck with a cheap piece of garbage in my living room. The store is run by people that have no care or accountability. No one calls you back. I’m still waiting for table pads for my dining room that was delivered in early November. They lied and told me they were orders three times… still have not received them.
Unless you want a horrific buying experience I would stay far, far away from this place.

Worst store ever purchase a 4800.00 sectional over 8 months ago they setup delivery 4 times in 2 months never came stay home from work 3 times went talk to Eli Mr Kim and ted besaw said would refund money over 3 weeks ago take a couple days said fine call 20 times twice a day left 10 messege ever day still haven’t heard a word from him check Unilocal bbb and all the social media people are suing them over hundreds of customers stay away

These guys can’t spell «customer service»!
When my couch was finally delivered 3 months from the order date (to be fair, what’s what they said), I noticed it’s different from what I had ordered. It’s missing a cushion/​seat in the middle seat (I have picture from the showroom to prove it). I immediately contacted my salesperson, who was the friendliest guy you would ever meet, did not acknowledge the mistake and simply refused to engage in the conversation. And that’s just the beginning.
When I contacted the Customer Service department (which has an average wait line of 30 mins), they referred me to their Warranty department, who in turn said this is not their responsibility and that someone from the store would contact me. 2 months later, no phone call. I called the Customer Service again, the same story, even though I told them the Warranty department said it’s not their area. Feeling hopeless, I called the Warranty, and guess what — not their problem, and the only thing they can do is send email to the store and someone will call.
I have seen bad customer service before, but this tops them all. They simply want you to sign the order form, and all the friendliness stops there. I don’t even blame the sales people, it’s the system they work in. A system that is designed to neglect customer experience, and that will inevitably run its business to the ground.
Please do yourself favor and do not shop there.

Went in to buy a dining room in February, told the manager I wanted it delivered the day after Easter in April since I was painting the entire house and remodeling. At the time he said no problem its in stock and was happy to charge my Amex over 6000. When I called for delivery, I was set up for delivery and thought everything was fine! April went by and still no furniture– I called once a week and got passed around. Leaving me no alternative I drove to the store to confront the manager who apologized high and low and promised me a special delivery the following week. Once again, we are faced with no furniture — So I continue to call and someone tells me there was a miscommunication and they could setup delivery for the following week. We are now at the end of May and I am desperately in need of this dining room set for my daughters College graduation. Being lied to and made a fool for 2 months now left me no alternative but to cancel my order.
Went to Ashley Furniture the next day and had a new set in my house within 4 DAYS!
In June, I received a random phone call from Huffman Koos asking to set up delivery for June.
Customer service stinks at this company and I will not be going back. I’m not usually a negative reviewer but this company left me no alternative!

Worst store. Worst customer service. Worst sales people. Worst management.
Must I say more? Okay, I will…
1. You will never get through to their «customer service» department because it is practically non-​existent. You will call the number and press «3» to speak to the customer service department only to wait on hold «You are number 5.» and then after waiting and waiting you will finally be «number 1» only to be disconnected because «there is noone available to take your call».and then you will be hung up on.
2. LIES and more LIES. I don’t know about you, but I don’t like to be lied to. Told me delivery of my very expensive order would be 6÷26÷2015 «on or about». Didn’t have the furniture delivered until 7÷30÷15
3. NOT ALL FURNITURE DELIVERED: my bedroom dresser and bench for my dining room set was not on the inventory sheet therefore not on the truck for delivery. I had the delivery men LAUGHING because they even agreed with me on how RIDICULOUS their service is. Tried to get a refund for the furniture after making the delivery man call everyone in his power and in his cell phone he knew from HK. I was told the pieces would be delivered on 8÷6÷2015, however only the dresser was delivered.
I was told that the bench for my dining room set was never originally ordered, but the salesperson Victor told me it would be «personally ordered today» and that he was «clicking the submit button as we spoke». He also stated I would have the order within 4 weeks.
4. UNPROFESSIONAL, INADEQUATE «SALES» PEOPLE: I had to actually go down to the store on 9÷19÷2015 because I can NEVER get intouch with anyone via phone. I have emailed the manager Julio NUMEROUS times about all these issues, as well as personally calling and texting Victor’s cell phone number which he gave me on 8÷6÷2015. Victor was hiding on the opposite side of the store after I approached him about not receiving the bench. He left me in the «customer service» office and walked away. I had to then ask someone else to direct me to the manager. It was then that I met Julio who LIED to my face about ever speaking to me about this issue. He stated he had no idea what I was talking about. Wait, WHAT? What about all the emails back and forth? What about speaking to me and my husband on 7÷30÷15 after the debacle over my full order NOT being delivered? I WAS LIVID. Oh, and BTW — the bench was NEVER ordered a second time. I guess my guests can sit on the floor or ugly folding chairs. At this time Julio apparently «ordered it», but obviously I won’t have it at my house for this weekend as I have a party.
Save yourself the time — aggrevation — and your MONEY. This place is an absolute joke. I will continue to tell everyone looking for furniture NOT to use them.
I have already filed a complaint with the BBB this morning, and will be contacting my credit card company as I do not think I should have to pay for the bench that I have not received.

IF I COULD GIVE 0 STARS I WOULD. I ordered a dining room set 3 months ago from this showroom. The salesperson cindy said that my hutch was back ordered for three weeks. I agreed to the back order and a separate delivery of my table and chairs. two weeks later i was given a window of 12 – 4 and had to wait until 8 pm for the truck to come. I called the manager frank who replied «i can’t control time lady». when the delivery came i got a set of chairs that were damaged and mismatched. i refused the delivery upon arrival and called frank who said «well they were supposed to check it i don’t know what you want me to do» (i guess he doesn’t understand the role of a manager).
The same night i called the corporate offices and left a message. I received no call from the fairfield store or corporate so i called corporate again two days later. I was then told to speak with janet who would help me to locate the hutch and the new chairs for my dining room. Janet said my furniture was on a container and it has yet to arrive and asked that i give her two weeks time to rectify it. two weeks later i called and she still did not know where any of the furniture was even though they have $ 4200 of my money. I called the manager frank and he dodges my calls every time.
I finally called corporate and said i wanted my money back and janet said give her until june 30^th to look into it. I called back today after her promised time and now they pretend they don’t know me. end result BUYER BEWARE BAD PRODUCT AND HORRIBLE CUSTOMER SERVICE!!! i now have to go through a dispute to get my money back. this place is a nightmare!
Update*
The new manager Carey asked me to give them one final chance to deliver today or they would refund me. My window was from 7 – 11 am and they promised I would be the first delivery. At 10:30 I called and spoke with Jolene the delivery manager who told me my furniture never made it on the truck!!! And guess what– they don’t know when they will get it. Carey promised me a full refund if they could not deliver and said he would reschedule for Saturday– the furniture came with a missing chair and another chair with a split leg! Even though they promised they would refund me they won’t answer any of my calls.
There is absolutely nothing that would keep me from staying with this company even if the furniture was free. The director TED B who said he would help in this review didn’t have the decency to pick up the phone to speak with me and had a receptionist tell me he won’t give a refund even though I have no furniture! DO NOT DO BUSINESS WITH THIS COMPANY! And if you are stupid enough to do it use a credit card so you are covered when you realize how terrible they are!
I’m calling BBB and will continue to post here and their other social media sites until my money is refunded.
*note* Ted B. Is an outright liar! He tires to act like he helped me in his comment which is a joke! They sent me damaged furniture with missing pieces. Which is why I refused– who wouldn’t?!Every time I called him he never answered and he had a secretary tell me he wouldn’t give me my money back. When BBB was contacted he finally called and this jerk asked me to schedule a furniture pick up even though I never got any furniture! You and your group of hacks that you call managers are a pack of liars– you should be ashamed of yourself!

Easiest furniture store in the area to shop — great stylistic diversity (though I wish they carried more modern designs) in one place and good prices.
Bernie was an absolute pleasure to work with — very helpful, reasonable, and patient. Definitely recommend a visit to Huffman Koos!