Farmingdale Auto Collision

I understand that backordered parts can cause delays. But do not keep telling me the car will be done next week when it will actually be another month. Just tell me «the parts are backordered and it looks like 3 – 4 weeks.» That’s fine. I’ll deal with it. DO NOT lie and tell me «next week» for four weeks. And every time I call to get a straight answer, it’s «he’ll call you back.» Did I get a call back? Maybe ¹⁄₁₀ times.
My insurance policy only covered rental for 30 days so they offered to cover the rental for the additional month, but I ended up paying about $ 150 out of pocket because of taxes & other fees. That’s not covering my rental. I was told I wouldn’t pay a cent for it.
I was rear-​ended June 16^th and when I got the car back two months later, the back end looked great. But my front bumper still had scratches and a dent. I had told them I was pushed into the car in front of me, so you would think they would fix the front, too, especially since they had the car for two whole months. But apparently that was the insurance guy’s fault. At this point, I don’t even want to bother with fixing the front bumper because this has been such a hassle.
They also somehow managed to mangle my key remote — looks like it was burned or welded or something. I don’t want to be charged for a new key when my lease is up, so they promised me a new key. I’ve called and gone back there to try and get that done, but it’s always «we’ll call you.» They must have took down my number and said they’d call back 50 times by now.
I’ve been nothing but nice because I used to work customer service, but come on. Stick to your word.

My family has always used these guys for auto repair throughout the years, always nice friendly service. Haven’t had to go here in years, but recently got into an accident. Upon calling Farmingdale Auto Collison and explaining my situation the first words out of the woman’s mouth who answered was «Are you ok?» nice to get genuine care and concern from people, especially when my accident occurred everyone who witnessed it just walked away and didn’t even ask if anyone was ok. Timely service with friendly staff.