Bella Movers

At the recommendation of a friend, I used these guys for a simple move across the street (literally). One bedroom, single story, first floor — both places. Let me also preface by saying that I move frequently, like once a year almost. I was so disappointed in Bella Movers. Actually angry for awhile, but have allowed myself time to cool before writing this (over a month). Setting up the move was an easy process. All I needed was a couple guys to move the big pieces of furniture… not very many things.
1. The guys were super slow — it took them as long to move me across the street as it did my last movers to move me across town… with way more things including boxes that time and inclement weather. Not exaggerating here.
2. They absolutely did not know what they were doing and it was painfully apparent. They didn’t wrap my furniture, including my very expensive Crate&Barrel linen upholstered bed (which they also tried to completely take apart, like more than factory breakdown.insane.and would have if I hadn’t stopped him). They did not wrap my C&B sofa bed — this ended in them almost dropping it as the bed started to fold out, thankfully my boyfriend was able to literally sprint across the yard and save it before it hit the concrete… and in the process injured his back. He had to finish helping them move it across the way. They did not wrap my C&B coffee table and proceeded to toss it onto the dolly and walk it across the street… as it bounced up and down and got a large chip in the corner. very noticeable. They dropped my washing machine and broke it. They are sweaty, naturally, and because they did not wrap my upholstered items and the sofa, there were soaking wet sweat spots and dirty hand spots all over. Again, not exaggerating. The only single piece they wrapped was my antique dresser — but NOT the custom cut glass that fits on top of it. I was a nervous wreck.
3. One of the guys was brand new and the other guy was attempting to teach him how to move furniture — they told me this.
4. They lied to me and told me they would accept cash only, which I called them out on, and they eventually took my credit card.
5. They supposedly took down the info about my damaged washer (I wasn’t even going to gripe about the rest) and the owner was supposed to call me to handle it. Guess what? Yep, you guessed it. HE NEVER DID. I have called, left voicemail, and sent email requesting a call back to handle the situation. They are supposedly insured, bonded, etc… I doubt that now. STILL, over a month later, NOTHING.
The ONLY reason they get two stars is because the guys were at least friendly.
PLEASE, don’t use these folks. I’m giving you fair warning now. If you have any questions or want more information, please don’t hesitate to contact me… I will gladly tell all.

Literally the worst moving experience I have ever had, and I have used several different movers in various cities.
They were supposed to move us at 1 pm. They called 10 min before 1 to say they were going to be two to three hours late but would be there by 4 pm at the latest.
At 4 pm there was no sign of them so we called 3 times but no one picked up. We then called the manager who stated he would call them right away and get back to us. 20 mins later still nothing, and since both my husband and I had to work early the next day we were getting anxious and called the manager again ourselves. He said he was still trying to get a hold of them, then called back and said they would arrive shortly. They arrived at 5:45, nearly five hours after the original scheduled time.
They showed up in an unmarked small moving truck. We lived in a small, 1100 square foot duplex and a few boxes in a one car garage and all of our things didn’t fit in the small truck. It took over 3.5 hrs to load because they kept having to take things back out and re-​arrange. They were placing my nice wooden dining room table directly in the van without wrapping, and when I asked them to please wrap it I was met with a scuff. After the attitude, they did end up wrapping it but would no longer listen to me and kept saying they needed to speak with my husband. They told him the loading was taking so long because his «girl» had asked them to wrap things and because we had too much stuff in our small home.
They get paid hourly at 80/​hour for a 3 man crew, so I think the move took as long as it could so they could charge us more. By the time they finished loading it was dark out and they were basically just shoving things into the truck.
I called one manager named John when the loading was taking over 3 hours and asked for another truck to speed things up and he said there were none available. I asked him for a discount (as they had already broken something and were so late and slow) and he said he would need to speak to the owner and call me back.
I received no call back so I called myself an hour later and another manager was on duty. When I said I had called about the discount he told me he had no idea what I was talking about and that John had left. So I told him that I would like to explain the ordeal we had had so far, and discuss a discount and he said «I really don’t need to hear about it». Wow, great customer service skills for a manager. He then went on to very rudely ask me if I had signed the contract (which my husband had, I had not seen it yet at this point) and said that the contract says no discounts and that he would not unload our stuff and would call the police if we didn’t pay full price because this is what the contract said (which it does not). I will admit that at this point I was beyond frustrated and raised my voice, and he then hung up on me. I called back and he said «lady, you’re getting a little hysterical» and the conversation really disintegrated from there. I asked for their insurance information to file a claim as one item had already been broken and my antique hutch had been wrapped poorly and scratched, and he refused to give it to me, stating that I needed to call back during business hours.
The movers finally finished after five hours with the help of my husband and two friends. We had to move several things ourselves, including a large living room rug and outdoor fire pit and load into our own cars. This was especially difficult as I am pregnant and can’t lift heavy objects. When the truck was halfway unloaded, one of the movers came in and said they would not unload anything else until they received full payment in cash, at a total of nearly $ 500. When we had booked we had ensured they took visa so we could use our debit cards. In fact, the contract they brought us to sign clearly states they take cards and cash, but they refused to give us our items without cash so I had to go to an ATM on a Sunday night at 10:30 pm to withdraw $ 430.
I called several times the next two days for their insurance info and no one picked up or returned my voice mails. I then called from a work phone and the owner immediately picked up, making it seem like they were screening my cell phone calls.
I was happy to speak with the owner, thinking he may care about the experience I had — not the case. He was just as rude and unprofessional as his manager, again refusing to give me the insurance info and refusing to talk about a discount. He was literally yelling at me over the phone and telling me that he «does not work for me» and to not threaten him. I was sitting next to several physicians that are my bosses and was therefore speaking very calmly and professionally and not threatening him at all. I had to ask him to please stop yelling, and then the line went silent. Needless to say, still no call back from the manager or owner with insurance info. Having to get lawyers involved. DONT USE THIS COMPANY.

This is the first time that I used movers for an in-​town move, previously only moving across country. A coworker recommended them and I do too.
I called for an appointment and had to leave a message but they called back within the day. They gave me a quote: $ 70/​hour for a two man team ($ 70 for both combined, not $ 70 each), if you pay by credit card there is a 5% fee (I think, I paid cash knowing this). So, I booked it… it seemed reasonable enough. They estimated that it shouldn’t take longer than three hours for a small one bedroom apt but it actually took just over three hours. I was worried because I didn’t want to pay for 4 hours but they only charged for 3.5. I tipped well because I moved from the third floor to the 2^nd floor and didn’t empty my dresser so it was super heavy for them (oops).
Overall the move went really smoothly, they arrived about 15 minutes late but didnt start the time until they really got started and they called before their start time to let me know they were on their way. The two guys were really nice and professional, one guy smiled the entire time even though he was lifting really heavy items. They wrapped precious cargo and nothing was broken or damaged.
I guess if anything were different I would have asked them about things they prefer such as emptying dressers… this is something they don’t care about in long distance moves however, long distance they won’t move liquids whereas it didn’t seem to matter to these guys. Maybe they have a list.
Anyway, if I move ever again I wouldn’t hesitate to contact this company.

I was skeptical at first because of the price: $ 70/​hour for 3 movers. By far the cheapest in town (for a reputable non-​CL moving company). I care more about the quality of service VS the price so after calling around, Bella Movers was the only reputable company that could move me at 6PM on a Friday. They did arrive 1 hour late but after the most fantastic move I have ever experienced, that didn’t matter.
I move apartments every 6 months and have used multiple moving companies. My past 2 moves have been with AB Movers who are also great but they weren’t available (and are also approx. $ 90/​hour for 3 movers) so I decided to take a risk and use a company I haven’t used before.
Bella Movers moved me from my ¹⁄₁ apartment to my ¹⁄₁ 2 story loft in 2 hours while AB Movers moved the same amount of furniture into the same amount of space in 4 hours. They all spoke clear english. They were very kind and professional and took great care of all of my belongings. They had all of the proper tools to wrap and protect my furniture and disassemble and reassemble my bed/​nightstand.
Thank you Bella Movers for the awesome price & the non-​hassle move!

They are fast, efficient, and affordable. That’s all I needed for the most hassle free
Move till date !

Worst customer service, expect drunk drivers at your door …
I have used Bella movers for my moving needs in the last 3 years and know the owner (Sunny) pretty well. They were very prompt, courteous and reasonably priced when Sonny was directly handling things, they had people like Richard who were very good at handling stuff very carefully.
Things have not been that good recently, I referred them to my friend and he had a very bad experience — the folks who came over to move his apartment were very rude and drunk took more than 3 hours to move a 1 BR apartment.
If you care for the safety of your move — do not go with Bella.
I had a recent move and none of my 4 voice mails ever got returned. I would still do business with them if Sunny is still involved, but will not work with any of the other jokers in their company.
Apparently Sunny has opened a furniture business, which might be the cause of decline in their quality.

I used them this weekend for my move and found them to be very professional, timely, and fast (which in the moving game when you pay by the hour is very important). I got three guys to come out and move me for $ 80/​hr. and thought it was a great price. They were very careful with all of my things and didn’t break or scratch anything. They wrapped all of my pictures in moving blankets and shrink wrapped everything else. I was very impressed and will recommend them to others. Thank you for the great job and professional service!

We used Bella Movers on July 29, 2011 to help us load a truck for a cross country move. They were so nice and helpful. They worked very hard and had our truck loaded in 2 hours (of course we had already packed everything and wrapped our stuff ahead of time). We couldn’t have been happier.

Great service through and through. I used them when I moved from the parents place in South Fort Worth to my 3^rd story apartment in Irving, Texas. Yes, I said 3^rd story. I had them move a loveseat, leather sofa and bed with frame along with 3 – 4 boxes. The price was less than $ 200 and they did a fast job. Im glad they have reliable GPS because I was going to have them follow me but insisted all would be well. I was glad that one of the guys was familiar with the area even better than me. I had a few scrathes on the couch but nothing to yell about.

The movers got lost and told us that we gave them the wrong directions and showed up late, however, if they had followed the directions correctly, they should have turned right not left, operator error if you ask me, thank you very much… lol. But they did a fantastic job moving our stuff quickly and effeciently. They did tend to slow down near the end and I mean way down, but our move was less than $ 400. Can’t beat that! :) Also, they asked for $ 30 more than they had quoted for a long distance fee, since we live in the mid cities area. Again, not something I’m to upset about since they did a fantastic job. I’ll probably use again.

Our realtor suggested Bella Movers when we bought our new house and I can see why. I highly recommend these guys. We moved from a duplex that was CRAMMED with stuff and furniture to a 2 story house with a stairway that had a 180 turn in it (you know, go up to the landing, then turn, go up to the 2^nd floor).
They took such care with handling our furniture, layered blankets on it and then wrapped it with seran wrap to keep it safe. They carried our TVs like they were their children and somehow got our very heavy master bedroom furniture up to the 2^nd floor without killing themselves, or putting a hole in the wall.
Also, these guys work HARD and they work FAST. There was no breaks, and the head guy spoke pretty good English. I’m always nervous to pay by the hour because I’m afraid we’ll get screwed but these guys finished in record time and our house looked awesome.
They even had to the tools to break down our bed set and they put it back together, which I did not expect at all. They are phenomenal and are probably your best bet for any move you need to do in DFW!

At the recommendation of a coworker, I hired these guys back in May 2010 to move from my apartment into my first house. She told me what a good experience she had with them. The guys arrived earlier than the scheduled time and called me to ask if I was ready now, otherwise they’d just wait outside until the scheduled move time.
I hired the 3 man team — I can’t remember their names but they were all polite and friendly. They took a lot of time and care wrapping everything up in plastic wrap and covering glass items in blankets and more plastic wrap. My bed has screwed in slats, my electric drill was at my new house since I was using it there, they didn’t think to bring one either… so they had to remove all the screws by hand… no small feat considering how many screws there were total. They even reassembled it all after they moved it to my new house (this time with the help of my cordless drill).
They loaded everything pretty quickly, the drive over was fine since they just followed me over there. Unfortunately when we got there, they found out the base of my TV, which is glass, had shattered during the drive over. I was a little miffed, they plugged in the TV and turned it on to make sure that part worked — but the owner assured me that they would have it replaced. Some of my other furniture had dents in it. But in all fairness I think it was more due to the fact that I had poor furniture (IKEA cardboard and glue furniture after all).
I spoke to the owner the next day and sent him the link to Sears where they had the replacement base. He told me to go ahead and order it and he’d write me a check. I got his check in the mail in 1 – 2 days… amazing because I didn’t even think the postal service worked that quickly.
Overall it was a reasonably pleasant move. The broken TV base I wasn’t too upset over because the owner handled it so well — no push back or anything, just apologized for the trouble and cut me a check to reimburse. I would certainly recommend these guys — in fact I already have on a few occasions to friends and family who were looking for movers.