Lush Lawn

The BIGGEST scam in the lawn care industry! I hired Lush Lawn to come out and provide ONE APPLICATION of WEED KILLER. Nothing else. They were hours late arriving. They fertilized my lawn instead of putting down weed killer. Now I have a FIELD of weeds that I can’t keep up with. No grass mind you, just weeds — thanks for fertilizing them instead of doing what I hired you to do (which was Kill The WEEDS). The invoice says 100% satisfaction guaranteed. I called to tell them I was NOT satisfied and did not want to pay the invoice since they did not do what I requested. They told me «either pay or you’ll be sent to collections». SO I paid… but I will NEVER recommend them, and I have taken my complaints to the BBB. How do these crooks sleep at night??! At all costs, beware! Scammers and high pressure is all they are good at!

BEWARE. Looks like I’m yet another Lush Lawn victim of over fertilization. Wish we had done an Internet search before choosing them. Days after Lush lawn treated our lawn, we began to develop patchy yellow spots all over the lawn, especially around the borders that eventually turned brown and died. I posted pics above.

Products work great, however, service is terrible. Will not show up when they say they will and will call you 2 – 3 times a day for «New Promotions» throughout late summer/​fall. Decided to not renew and they still came out for the next year and billed me for it. They will not reverse the charge.

Just like the other reviews state, this company is all about high pressure, low customer service and bait and switch! They called and called to get my business for mole control and stated that I could get up to 4 service calls per treatment, so I agreed for one treatment. After I received the original treatment, I called 10 days later for a service call, but never heard anything. So, i used the internet portal to see if that worked, still nothing. After calling a few more times, finally someone came out a month later! After that service call, I called to speak with the manager, but never got a call back. So, I canceled online. Then they come out again and proceed to bill me as the second treatment. I called and stated that I cancelled, but they did nothing but charge me interest and ended up taking me to collections. I am now taking them to small claims court! Horrible company!

My family loves Lush Lawn! Such great quality and my grass looks better than ever. Highly recommend!

These people keep calling me!!!
I cancelled their service 3 years ago, have asked them repeatedly to stop soliciting my business as I’m not interested, yet the phone calls continue!!!
Horrible!

AVOID THEM IN ALL CASE!!! FYI ALL CALLS MADE TO THEM ARE RECORDED WITHOUT YOUR CONSENT…
I can’t comment on how their service is, but when it comes to «TRICKING» you into making your customer over the phone, they sure ACE at that. Apparently without my consent or confirmation email, which I explicitly asked for before starting services. I was put on a list without those things. When called to clear the confusion, I was put in a hostile situation, where they said we have recording of you saying yes to becoming our customer. I don’t deny saying that, BUT funny part is they only recorded the part where I said I would be happy to be a customer, and not the other part where I asked for an quote to be emailed to me and me calling them back next day to confirm if i want that services. AVOID AT ALL COST BIGGEST SCAMMMMM

After being fed up with the way my lawn looked while using true green, I decided to shop around and found lush lawn. They treat many neighbors in my area and all there lawns looked much better than mine. Gave them a call, they gave me a great price. They use higher quality products and plus are a local company (I love supporting local). They even came out and inspected my lawn to put together a customized program for me. Well now I must say, I’m going to stick with these guys. My lawn made HUGE improvements! Would highly recommend to anyone!

Had Lush Lawn take over my lawn this season and I must say I’ve never been happier. My lawn is looking better than ever, these guys are real professionals. I’d say my lawn looks as good as a golf course! I’d highly recommend them to anyone!

OMG!!! I HAVE NEVER SEEN MY GRASS THIS GREEN! I had no hope for my lawn. It was full of weeds and just terrible! I truly thought there was NO hope for it. After just ONE application, almost all of my weeds were gone! (and my backyard was basically ALL weeds!!) My lawn has had two applications and all of my huge, horrible weeds and clover are gone! I do have some crab grass but at least it blends in. My grass is green and lush and I finally have one of the best lawns in the neighborhood! Sometimes I catch myself staring out the window and admiring how green it is!

Fall 2014 I made an online request for an estimate for service for 2015. I never spoke with a representative, nor did I sign up for service. Spring 2014, I happened to be home, and a Lush Lawn truck pulled onto my property. I immediately ran outside and asked why they were there, and that I did not have service with their company and to leave. Since the end of March, despite at least six phone calls to their office, I continue to receive a monthly statement for $ 68.49, for service I never signed up for, and that was not received. This is an update to my previous review.

Had these guys for a year, nothing changed with my lawn. Lots of weeds, no growth in dead areas. Switched to Contenders this year and its like night and day.

We have had limited weed & feed treatments from Lush Lawn the past two years. Last summer we had an issue with moles in our yard and agreed to have Lush Lawn do a series of 3 treatments to eradicate them. This spring we returned home one day to have 2 service treatment bills on our front porch, one for weed & feed and one for mole treatment. We did not contract for either service. When we called Lush Lawn they informed us that they automatically renew services from year to year unless cancelled by the customer. This was news to us as we did not receive a phone call or written notice to renew service as we have had from previous companies. We agreed to pay for the weed & feed, but requested the mole service bill be cancelled. The rep we talked with said he would review it with his manager. Having not heard back from him, we assumed all was taken care of. Wrong! Today we received another bill, with past due fees. When we called the office the billing manager was very rude and refused to cancel the mole treatment bill, saying she would turn it over to a collection agency.
We are cancelling ALL future service with Lush Lawn, and advise others to BEWARE of doing service with this company!

I am writing this review on behalf of my sweet 85 year old grandmother, and if I could give negative stars I would.
Last fall Lush Lawn was hired to fertilize the front and back lawns of her home. The company’s workers over-​fertilized the perimeters, resulting in the grass being completely killed. I have seen it first-​hand while I was visiting in MI, and it looks absolutely terrible! They accepted responsibility at first, offering up empty promises. Now that it’s spring, my grandmother requested they return to her house to fix the lawns that they destroyed, however they now refuse to even return her calls. The few times she has actually been able to get through to someone at the company, they have been nothing but rude to her and have refused to provide any type of solution to their poor service.
Another family member reached out to Lush Lawn on my grandmother’s behalf, and she was able to speak to a manager, Rick. In asking for some type of compensation or resolution, she mentioned that my grandmother has been getting very stressed over this situation, to which Rick responded «Is she going to die from this?»
Not only is this a completely unprofessional way to run a business, but this is just an unacceptable way to treat people. Hopefully this at least prevents others from having to deal with this incompetent company.

After being in touch with Mark issues I had with Lush lawns were quickly resolved! They made sure to put the little signs on my lawn, a detailed invoice on my door and came out on time!
After a rocky start it seems that lush lawns has gotten their priorities straight and our lawn is finally looking like it should.
I’m glad they made some changes within the company. Hopefully now all of the other customers will be satisfied with their lawns like I am :) keep up the good work!

Do not do not do not employ this company! We had them taking care of our residential property as well as de veg treatments on an empty lot we own. Many weeds in the lawn and called them back for second treatments. Tree spraying was sloppy (¹⁄₃ of the way up on one side of the tree… if we hadn’t been home to watch we never would have known!)! The de veg treatments were spotty as we got tickets from the city for uncut weeds when they should have been dead. This company can’t be trusted and they pressure you for more treatments. One tech recommended extra treatments for our blue spruce but when we had two others come out to point out what was wrong they couldn’t find anything! We had prepaid for the season and after we cancelled service we waited almost 4 months for our refund! One treatment from the new company and our lawn weeds are GONE!!! Never would recommend Lush Lawn!

Had Lush Lawn for my residential lawn service from Summer of 2010 — Summer 2012. Service was prepaid, lawn looked good, no problems. Moved out in Spring 2013, kept my house as a rental. I had prepaid for the year 2013, so I figured the rental would be kept up — no probs I cancelled my service via phone when they called me Fall 2013 to renew for 2014. I thought I’d be done with Lush Lawn. No such luck. In the spring of 2014, I received a bill that Lush Lawn had done their first 2 applications. When I called to dispute this, and inform them (remind them?) that I’d cancelled my service and this must be a mistake, they had «no record» that I ever cancelled with them. The customer service representative continued to push the «let’s just pay this bill» angle with me over and over again. Can you say, shady? I just wanted to be done with them, and since they’d already done the applications, I told them I’d pay for 1 application, but only if they agreed that this account was now cancelled and I absolutely wanted no further service. They agreed. Guess what? I STILL RECEIVED A BILL FOR THE OTHER APPLICATION, which they specifically agreed to waive when I paid them. I called customer service and explained to them, in detail, that I had records of this and this was insane that I was still dealing with this. I further explained that I have absolutely no intention of paying any bill they send, and was going to contact the BBB if this continued at all longer. I’ve never received another bill from them.
Thought we were done with Lush Lawn?
NOPE.
Today, I got a message from my tenants that Lush Lawn has billed them for service. Confirmed with the tenants that they never contacted Lush Lawn, ordered any service from them. Somehow, Lush Lawn magically decided to perform a service, and bill someone without ever receiving a call to request service!
And I would bet a year’s worth of fertilizer that if my tenant, who never ordered /​authorized lawn service, paid this fake bill, that Lush Lawn would gladly accept payment.
Absolute nightmare. Contacting the BBB, and publishing this on Angie’s List as well. What a shady company with horribly questionable business practices.
Shame on Lush Lawn.

We have not had a pleasant experience with this company. As soon as we started to experience problems the return responses stopped!

Nice people, good pricing. however you get what you pay for. My lawn looked «ok», I had to call them out for a second treatment EVERY time… and to much treatment is just as bad as none at all.

I agree with Deana about the high pressure sales tactic by Lush Lawn. The sales guy pushed and pushed and wouldn’t hang up so I asked to see a written estimate first to get him off my back and, since the so called discounted price wasn’t competitive, I never replied, only to find a service invoice at my door at the high non-​discounted price.