Martins Tailoring

My sister and I went in towards the end of July to have our pants shortened, she was very quick pinning them up and we were told to come back August 14^th to pick them up (about two weeks later). My mother went in August 15^th and was told that the pants were not done (not even started) and she was so sorry she should’ve called to tell us come back in a week. My mom went back again in 7 days and again there was no call but the pants had still not been started. My mom then expressed that I leave for college this week and need my pants, she told us to come back the 24^th (yesterday). I called today and asked when they were open until to pick up the pants and she said come as late as possible (she was just starting them!!). I received my pants today and the work is great they fit perfectly and I am very happy. However, it took much longer than expected and my sisters pants still are not only unfinished, but have not been started, she starts school next week. So great work but will take awhile to complete it.

I don’t usually write Unilocal reviews, but this was such spectacularly bad service I had to warn others. I went in to have 2 pairs of pants hemmed. I walked in and she had a room full of people waiting, so I offered to come back another time. She insisted that she would only be a minute. Ten minutes later, she got around to pinning my pants. This alone is perfectly fine — I can understand a busy shop. She writes up my ticket, tells me they will be ready in 10 days — a little long, but I agreed to it. I came back ten days later, and she tells me they aren’t done yet. In fact, they were sitting, untouched, in the exact same spot she had put them when I dropped them off ten days ago. She tells me they won’t be ready for 2 more days. I came back in 2 days and her shop was closed for the day. I came back a few days later, and she tells me they STILL AREN’T DONE! At this point I am pretty irritated. She has taken nearly twice as long as she said she would, and for a simple hem! Her solution is for me to pay her in advance, and then she will stuff my finished pants in her mailbox so I can pick them up at my convenience. I’m so fed up with dealing with this woman that I agree. Here’s the kicker: she charged me $ 20 per pair. I have had many pants hemmed, (maybe I should learn how to sew…) and I have NEVER paid anywhere near that much.
Service so bad and prices so high, you think someone is playing a joke on you. Ugh.

Nice gal, great with kid (s); her rate was perfectly reasonable, and she helped us out within our timeframe. I’ll use her again — for sure!