Holiday Inn Cape Cod-Falmouth

Check in was a bust. After an hour or so water came pouring from the ceiling in the bathroom. Front desk said «housekeeping is going to check it» (for WHAT? NOT a housekeeping issue). Room (obviously) had to be moved. A very nice houseman helped the 3 of us move our belongings. No compensation was offered. I asked and got «breakfast» coupons. Buffet was the only option… all the food (at 7 am, when the breakfast began) was stone cold. Our server, however, was very nice and helpful. Will never stay again.

Hotel was clean and staff was friendly however the water barely got warm in the shower and the bathroom lighting was awful it made it hard to put makeup on. I tried to blow do my hair and I thought the blow dryer didn’t work so they brought me a new one however it was the outlet that didn’t work. Also I could’ve sworn they said their was complimentary breakfast however when we went they said they didn’t have it. Odd, I don’t think I’ve ever been to a Holiday Inn that didn’t serve continental breakfast.

Friendly staff and overall clean, our stay was pleasant.
There is a pool (not heated) but no jacuzzis or hot tubs. There is a gym, albeit rather small gym (1 treadmill, 1 elliptical, 1 indoor-​bike, and 1 weigh-​lifting bench) Aside from the WiFi, that’s about it for amenities.
The location is agreeable and close to most things, and pricing is good (especially for the area)

We just stayed this past weekend for a little winter getaway. The hotel itself is pretty updated and not run down… which us better than what I expected. The room was pretty clean and spacious which was also nice.
The first time we used the toilet, it overflowed. We called maintenance and they came and wet-​vaced it. He was on his way out and my husband had to ask him if he was going to sanitize the floor. He came back with a rag and a spray and wiped everything down. We were only staying a night so we just brushed it off and went about our visit. In the middle of the night and the next morning, the toilet just didn’t flush at all. Upon checkout, I told the receptionist and she just shrugged her shoulders and said «this was a groupon, you can contact them.»
We didn’t let it ruin our time but it was kind of sucky how it was handled. They didn’t care very much. Not great hospitality.
Also, the pool was filled with small children the whole time. So we weren’t able to enjoy that amenity.
You live and learn.

My family and I stayed at this hotel and couldn’t have had a worse experience. When we arrived, the fire alarms were going off due to the majority of the hotel being under renovation (we were not informed at time of booking that this would be going on). The staff at the front desk was less than helpful and were clearly having a bad day and proceeded to take their frustrations out on me. Now to the room — the beds were small, definitely not queen size beds, the tub drained very slowly so you were always standing in dirty water and my 8 yr old son picked up someone else’s trash (that was missed by housekeeping) off the floor that he found under the bed. I would not recommend this hotel nor would I stay here again.

We were here for a group event and rented a dozen rooms. The hotel management was all over us and ruined what should have been a good time. The hotel was under construction and alarms were going off for hours. They didn’t allow us to rent a conference room to have a group party and then yelled at us in the afternoon for congregating in a hallway. At the pool they wouldn’t allow our kids to eat snacks or drink. It was a terrible time and will never stay again.

Our room was spotlessly clean, the staff was very friendly and helpful, and the fitness room had all of its gear working. Hey, it’s a Holiday Inn so five stars would probably be overkill, but for a Holiday Inn you can’t do better in my opinion. And the location is very convenient. In one direction on Jones are the shopping centers, and you can easily walk south to the fun part of Main Street near the Falmouth Public Library.

THE WORST SERVICE FOR A WEDDING! I called to block 20 rooms in January for my August wedding. The contract I signed said 20 rooms at a «discounted» rate (almost $ 300 a night) and I was told there was no exception around the 2-​night minimum. My fiancé and I would also have to pay for our room on top of it. When I called in June to find out how many rooms were blocked I was told they were all taken (this was also the 3^rd person in this position they had gone through since January). Come to find out in August that they only gave us 10 rooms instead of the contracted 20 and turned away many of my guests that called. They also had our wedding marked on the wrong weekend! My father had to physically go there and demand to talk to someone multiple times. They would say the manager would speak to him at certain times, and then this person wouldn’t show up. we eventually had to go through the regional manager to find out what was going on with our rooms.
The rooms are not even worth $ 100/​night as they’re very old and dingy and the AC is unpredictable. Also some of my guests were able to get around the «absolute 2 night minimum» by calling headquarters to book. Do not go through the stress and hassle of booking this hotel for any major event!

So I stayed here in Falmouth last weekend on a Saturday night. I never received the email confirmation of my reservation so that was a little stressful. After a few calls I still never received in and to this day never got one. The room was in the basement. I seriously had to walk down stairs to get to it. I had only two towels and one mini bottle of shampoo and one tiny soap so I was forced to go get more. The extra kicker was the tub that did not drain during showers. My showers involved water up to mid calf level which is pretty gross. Also our room door did not shut and lock tight unless I put a shoulder into it. Stay away from room 149! Actually stay away from this place in general. This may be the worst $ 319.00 I have ever spent.

We spent two nights at this Holiday Inn. At end of a long day, I wanted to take a warm shower, however, water never got warm. I had to get out of shower to call the front desk and the person told me to let the water running at least 10 minutes to get warm water. I waited at least 10 minutes, water was still cold. For two nights, I had to take almost cold shower because it was late at night, and too tired to let water wasted and forever waiting.
This is the most ridiculous situation that I had experienced at a hotel. We paid more than $ 200 per night to stay there, and had to wait forever to get warm water. When we checked out, I heard another lady was complaining about cold water at the frond desk. The front desk person sounded like it was her fault for not calling the front desk. As customers, we expect warm water in a few minutes. Having warm water is the most basic service that any Holiday Inn supposes to provide to its customers.
The cleaning service is not that great. On the 2^nd day, I noticed the cleaning service did not clean the bathtub and water sink.
Would I use this hotel again, absolutely not.

For the cape it is good. Other places I looked at scared me. The rooms were spacious. Beds were comfortable. The staff was super nice. We had a nce stay

When I arrived at 1am I was informed that I couldn’t use the water until around 4am, no big deal really, what’s three hours… Get to my hotel room walk in and it smells like straight MOLD, this wouldn’t be such a big deal if I wasn’t highly allergic to mold and didn’t think I would need an emergency inhaler for a stay at a hotel (I’m not camping for Christ sakes) For 300 a night I expected something more like the seacrest since they want to charge the same I would have stayed there if there was availability). I’ve stayed at other holiday inns that were just fine, this is completely unacceptable.

Great people run this hotel. while we are here for the second time, i realize that hospitality stsrts with people. Amy who runs the frint desk is wonderful. Other folks are as well. I have always been fond of holiday inn sence the 60s and this continues the holiday in spirit. As a frequent traveler it is very rare to see this.

Pros: Bar, Restraunt, free weights, extra coffee from staff, friendly staff, heated pool, water heats up in shower quickly, window cracks open for fresh air, tv turns on stand, chair comfortable.
Cons: No microwave, standard bed small, no vent in the bathroom, to get to room kinda feel like a rat going through a maze getting the cheese.

I arrived at the hotel at 3:30 PM, 30 minutes after the allowed check in time after driving over 8 hours. My room was not ready. After a 15 minute wait, I was given a room which is right next to the hallway door, which bangs against the jamb everytime someone enters or exits the hallway… which is quite often. Also the heat did not work. I contacted the front desk several times, but nobody answered, so I physically went down to talk to them. I requested a new room because of the heat not working. The woman behind the desk gave me the twenty question routine, basically quizzing me to make sure I knew how to operate a thermostat. Please. I told her she was welcome to come take a look at it, but I also wanted a room away from the hallway door that bangs loudly. After a half hour, I was given a new room.
This Holiday Inn is worn. The window heating register is loud; and gets louder on and off during the night, which woke me up several times. The hallway end doors do not close quietly, which is a constant source of banging noise which can be heard even from the middle of the hallway rooms.
There is no free breakfast like at most in this hotel chain. The Friday night price at the end of November (off season) s $ 165.00 a night. Crazy. Best to try a nice B&B for that price!

We stayed here Labor Day weekend 2014. I had made the reservation through AAA. After I made it, I called the next day to request a first floor room or room next to the elevator as I have a bad knee. When I checked in there was some mixup on my reservation, but I was extremely impressed by Heather the young lady at the desk. She obviously had to work and do something with my reservation in order to give me the rate I was quoted, but did not make me wait while she did it. I did not get the room on the first floor. I guess in some other complaints I’ve seen here they have updated the rooms, beds were very comfortable, rooms was spotlessly clean. Our bathroom while clean and acceptable was extremely small. Flatscreen TV was fine and Wi-​Fi worked well. Like the other complaints the key cards take forever to work, both on room and outside door. We were on the second floor at entrance C, in the elevator was extremely funky. It would take at least two or three tries before it would finally close the door and let you go up or down. there was no ice machine on our floor. You have to go downstairs to it with along with the vending machine. There was easily a place they could’ve put the ice machine. All in all, if you can get a good rate it is a pretty decent place to stay. There are other venues in Falmouth I’d be very leery of…

I’ve stayed at this hotel many times for weddings, vacations etc. I like it a lot. It is really affordable for the cape and the rooms are clean and pretty spacious. They also have suites that are not too much more expensive and are huge! The staff is really friendly, there is a bar and restaurant on site and an indoor pool. The fitness room is nice too, although incredibly warm. Parking is free and there is plenty of it. I highly recommend this hotel if you find yourself in the Falmouth area.

Hahaha everything is broken in this place! When we first checked in we were given a sheet that said they were having trouble with the cable and it wouldn’t work. The wireless didn’t extend to our room and every single piece of gym equipment was broken. For $ 200 for one weekday night, they should hurry the hell up and fix something. The decorations in the rooms were pretty nice.
It was clean though.
Oh, and I forgot to mention, the women who checked us in was very rude. It was so bizarre.

I came here for an event in their downstairs function room. I wish they had better air conditioning down there because the pool area makes for a pretty humid environment in the function room. Nice décor though and staff was very friendly.

This Holiday Inn is just okay. There are pluses but also minuses that make the place just alright in my book.
Rooms are spacious and clean, bed was soft and comfortable. Bathrooms were clean and nice. Don’t expect much of a view as all windows tend to point to the parking lot.
Staff was friendly, even though sometimes they tended to disappear.
Pool was decent, surprisingly unlike most hotel pools it had a deep end, 8 feet deep to be exact. Gym area was small but had a couple of nice pieces of equipments. Couple of treadmills, elliptical, stationary bike and a couple of free weights.
The Internet is horrible, they offer free Wi-​Fi but the speed and connect are horrible, I struggled constantly to connect to even the most basic website.
The on-​site restaurant offered one of the worst breakfast I have ever had. It was a buffet style but the food was very mediocre. They have the smallest juice glasses on earth, seriously the cups are about 3 ounces.
I was in town for a wedding and got a discount on the room which made it more affordable and probably helped boost the review.