U-Haul of Columbia Pike

The good place to rent a lift truck the price is reasonable with the mileage but it’s best to do it during the week has it seems I never have equipment on the weekends and I should book it way ahead of time or at the end of the month which is understandable. For the price they give you a reason equipments fairly clean.

Promises made, promises broken. Let me assure you that all negative reviews on this site are accurate. We made a reservation for a tow bar to be installed, paid a fee to rush the shipping, and were assured all would be well. They then called at 7 AM on a Saturday, waking us up, to tell us that their shipping process had broken down and the job was off. Unfortunately we had booked movers, appointments, etc all based on the promise that our tow bar would be there, and the manager Sharon could only offer a $ 50 check plus an apology in response. To be clear, this was THEIR FAULT, they admitted they made a mistake, and we are left holding the bag. I cannot say enough negative things about this location, and warn anyone to NEVER use any service from this location.

Customer service here is very good. The GM, Wayne, was very helpful to me when I had to return boxes. He even went out to my car to help carry everything. I will for sure go back.

This store has a family run feel to it. Every person I spoke with on the phone was very polite and helpful. When I arrived they were very busy, and the 2 guys there were working very hard and quickly. They were very polite despite the multiple customers they were trying to help and tasks they were trying to accomplish. I rented a 20 foot truck to drive one way across the country. The truck was ready on time, and they were flexible. I would definitely recommend using them for future moves.

This was the worst experience of my life! DO NOT USE THIS COMPANY! U-​Haul outsources a 3^rd party company called Moving Help to pick up and unload your U-​Box, however because of U-Haul’s poor accounting system they collected the money from me but did not paid the Moving Help in full to pick up and upload all my things. On Monday, I was on the phone with both companies for hours, between being placed on hold for more than 20 minutes each time, hung up on and yelled at… AT No point did either company think about my customer experience. In stead, they went back and forth over the phone with with me… U-​Haul claiming they paid Moving Help, Moving Help claiming they were not paid, and both unprofessional companies came up with no resolution for this paying customer. In the end, I had to hire another moving company cost me additional $ 300 to get my things the following day, as the back and forth with these two worthless companies lasted 11am — until nearly 5pm that day. I would never recommend either company for your move.

A little frustrating to show up to pick up my reserved truck and find out they do not offer 24 hour drop off as stated on the website. The lady said they «need to change that,» but she offered to move my reservation to a location in West Falls Church that offered 24 hour drop off. I would definitely come here next time I need a rental. Great customer service as far as what I needed.

I had a terrible experience on Sunday, May 31 at this UHaul location and am compelled to write about it. This location seemed to be extraordinarily busy, as June 1 is a very common moving date, but I do not believe that is an excuse for the terrible service we had. I arrived to pick up our van at 9:45 for our 10:00 reservation. The line moved somewhat quickly and I was able to speak with someone just before 10:00. As the staff person was looking me up in the system, I pointed out that the information on the screen was not my name. She assured me that when she finished that it would be my order. In my online reservation, I had reserved the van for 5 hours (10 – 3). However, the staff member informed me we only had until 1:00 (in retrospect, because she was looking at the totally wrong reservation). We rushed across the city and sprint-​loaded the van as quickly as we could, clearly not finishing the job since by the time we reached our destination is was 10:45, and we had to leave to return the van by 12:15. My parents rushed the van back to the location and arrived before 1:00. My dad inquired about the possibility of extending our rental longer. This is when (I’m guessing the manager?) discovered we had rented the completely wrong van– the reservation that I said was not for me! The manager apologized for the confusion and said we could have the truck until 5:00. We then drove all the way back to the moving location and finished. This trip back would have been entirely unnecessary had the staff person selected the correct reservation. Now, the hilariously bad part– when we returned just after 3:00 with the van, the manager tried to charge us for the mileage for the time we had to come back at 1:00!!! I objected, and he said «well your dad was going to ask for more time anyway.» Well he wouldn’t have had to, had your staff had the competency to fulfill the correct reservation– we would have had the van until 3, as needed! He said he would «meet me halfway» and take off half of the miles for the trip back. I could no longer deal with the deficient staff at this location and agreed to pay and get the heck out of there. All the while, the staff member who totally botched the order is moping around leaning all over the counters, resting her head on the managers shoulder, telling me «well this probably works out better for you, you might get free stuff,» and the manager replies «we are here to make money.» Another staff member is putzing around behind the counter complaining about how «no one ever brings her food.» The environment was extremely unprofessional, the staff was inept at best.

Dissapoined with the service received. Booked a 1 way uhaul to be dropped off at the city I was going to. Upon arriving at the location dealt with a very rude salesman/​associate who said they do not allow that and that I would have to try another location, after calling a few locations, none had a uhaul available so I have no choice but to drive to try location and then drive all the way back costting me way more for an uneccessary trip. I was under the impression that you were allowed to drop the uhaul off at a different location if you notified the associate but they refused to do so. Then still charged me for stuff that was not in the truck to begin with but they corrected that error. Not happy with the rudeness and the uneccessary trip back and ridiculous additional costs. Will never recommend uhaul to anyone and will not use it again. Terrible service.

Been on hold for over 30 minutes (and counting). Haven’t talked to ANYONE there yet. My reservation is tomorrow and should be getting through to them in order to discuss my order that I’ve already paid for. Starting to regret using uhaul at all…

Had a really great experience today. Sunny and the gentleman with the dreads were both really nice and accommodating. Will go back to this location in a heartbeat.

I rented a truck here for my move. The staff was very friendly, and explained the policies to me very clearly. The location is also easy to find, and the store is well stocked with moving supplies. I came in around 4 on a Saturday, and there was no line. I was told that morning there was a huge line though, so I happened to just come in at a good time.
When I arrived, they had the truck I’d reserved, but ran out of the type of dolly I reserved. They instead gave me the heavier duty dolly, but at the same rate as the cheaper one so that was fine. The store also rented me some moving blankets. I was told I had to fold them before returning them, which was annoying – I watched them take my nicely folded blankets and toss them into a giant pile of unfolded blankets when I returned the truck. I have no idea why they have this policy.
UHAUL advertises great rates, but that’s partly because they charge you a mileage fee for in town moves for trucks, so check the fine print. I also found that they overestimated the gas gauge, and wouldn’t fix it when we protested (this was before we took the truck). That was frustrating, and probably cost us an extra $ 10 in gas since you have to return the truck with the amount of gas you’re given when you take it. They’re still cheaper than many of the other companies though.
You really need to make a reservation as far in advance as possible for trucks – between the 25^th and 5^th of the month they run out of trucks and trailers fast, and according to the staff they usually require a reservation for dates within this block.

This place is great! I used them when I had to move some stuff for work and then again when I had to move personally. They are extremely helpful and answered all of my questions. When I had an issue with the people standing out front looking for jobs they made sure they did not bother me again. I highly recommend this place!!!

went for hitch/​wiring install first thing in a. m, William was spot on concerning time frame as 2 hrs later i got a phone call from a courteous young lady saying it was done!
also picked up some moving supplies and fine young man behind counter helped take the items to my vehicle.
i’m a firm believer that your attitude sets the tone of your experience, and i went in with a smile, and these folks were professional and nice in their entire service. thanks for a great experience!

Hmm, I was hesitant to use this branch after reading the reviews. But everything went smoothly for me. (Thankyou Unilocalers for warning about the lack of parking). The truck ran fine, there were even pads and a furniture dolly in the back. I only went a few miles (@$ 1.29/mile I would have used penske for a long trip with a higher daily rate but low or no mileage charge). There were two counter people, very pleasant, checked the truck, mileage and gas in and out.
One tip: don’t turn off the truck before they check it in. The gas guage on mine read ¹⁄₈ tank lower when I first started it up than it did after running a few minutes. Hardly something you can blame on Uhaul!

This place isn’t anywhere close to what people are saying about it. I called in to see if they had the trailer I needed. It was a last minute request and they did have it. This was the 4^th store I called in the area and they were the only ones carrying an enclosed trailer. The super friendly and extremely helpful salesman, Joe, then took my request and placed it on hold for me. 3 hours later I showed up and Joe not only had my trailer sitting there waiting for me but he helped me hook it up, checked all my connections and then did a safety check with my lights. While he was doing my paperwork the rest of the store was really busy but all the workers were smiling and super friendly. They took multiple calls and helped answer questions. One distressed guy came in with the wrong address. They not only helped him track down his rental but called the store to confirm it was there and gave him directions to get to it. They went above the average, we’re friendly while they were doing it and were helpful to all. If you’re in need of moving assistance this place is worth the shot and I’d come back even if it was out of my way.

BEWARE!!! I called to make a reservation, the associate was rude and very unprofessional. She hung up on me then proceeded to not answer. Beware, there other stores that are very close, with much better customer service.
Just as an update, I ended up having to rent from this store as the other store was overbooked.
\when I made my reservation, they made it for the wrong day, they were rude about it over the phone; after a 10 minute wait, the woman, who was immature and ghetto, changed my date of pick up. When I went to pick up mu truck, just as all of the other reviews state, the customer service was horrible and they were very rude at the counter, the trucks were very poorly maintained and were dirty (my truck had cigarette ashes throughout, and when I was driving made a loud screeching noise), and lastly, the tires on the truck were so dry-​rotted, that when I kicked one of them, chunks came off. If I had another option, I absolutely would never do business with this particular UHaul store again. I’d like to upload the pictures that I took, but I do not know how.

Perhaps I was doomed from the start…
I arrived to retrieve my pickup truck at 7:00pm on Friday to have for my Saturday morning move. The service was incredibly slow, and by the time I made it to the counter to get the keys it was very clear to me that the employees were either new, incredibly bored or just uninformed.
My question of «Which straps should I purchase to hook on to the truck so I don’t lose a mattress?» was met with puzzled stares. When a second opinion was sought out, the gentleman summoned (while very polite) could also not answer my question. So I ended up leaving the location with nothing but the truck.
I almost hit the large UHaul truck next to me while leaving the parking lot because my truck was parked so awkwardly and I am barely 5’0″ tall. I would have appreciated some extra assistance.
The one thing this UHaul location was proficient at was explaining the charges/​fees/​rules for returning the truck, so that was helpful.
When I tried to return the truck, there had been a huge storm the night before 6÷29÷12, so all the power was still out around town and none of the gas stations were open, so I was unable to put gasoline back into the truck. They were understanding and did not charge me the $ 30 fee associated with NOT gassing back up.
Not sure if it is Uhaul in general, or just this particular location, but next time I am hiring movers.

Came here at 5PM today, after having placed an order online for pick-​up at the store. Spent $ 80 on enough boxes to pack up a small apartment kitchen, no idea how that much was spent on cardboard.
STAFF (–1 star): It was peak time here (read: after 5:00 PM) and there was only one person on staff. He was decently efficient, but clearly overwhelmed. I purchased a couple of things NOT in the online order and while he was completing the transaction I informed him that I also had an online order to pick up. He said that was great but we needed to wait until he helped everyone else before he could get to that. Uh, okay.
SUPPLIES (–1 star): Some of the boxes I picked up to purchase had large, gaping holes in them — we alerted the staff about them, but I’m curious as to how they made it onto the floor in the first place. We also tried to buy a (plastic) tape gun, but were told that it was ‘not in the system’ and needed to purchase a more expensive tape gun if we wanted it. I had also placed an order for pick up and they didn’t have one of the items I’d requested (even though it had been in stock when I ordered it several hours before) — I was confused as to how this could be until the employee finally helped me with my online order. They don’t assemble/​set aside your online order in advance, they walk around with you and just hand you the stuff you ordered as you pass by it in the store.
OVERALL EXPERIENCE (–1 star): It took an obscenely long time to get in and out. On the way out, there was a group of men running up to my car and flashing their drivers licenses. They were on U-Haul’s property, which I found surprising but the catcalling and general harassing on the way out did not make me want to return this weekend to pick up my UHaul Truck (at the time I was in a VW Bug, which when 7 men are running at it feels like a flash mob against your will.)

Worst service experience ever. Used the
website to schedule a simple trailer hitch install. They called the same day as my appt to tell me the tech was unavailable and we need to reschedule. After rescheduling, twice, i arrived at my new appt. The employee said I was scheduled for tomorrow. (This is after taking time off work.) When I told him I had an email confirmation for today, he said his installer was running behind. After asking again, he admitted he had no installer on site. After waiting about an hour, he called to tell me I would get my money back, since his installer was not coming. Forget this place.

Staff was helpful enough, but a little slow since there was texting to be done. Try not to run over all the illegals waiting in the parking lot looking for a couple hours of work.
Rented an appliance dolly to move some stuff around…
Within 12 hours of using my debit card here I had $ 3000+ of un-​authorized charges on my account. Ranged from storage fees, packing material and airfare from the Philippines to LA.
Luckily my bank declined all charges and called to ask me what was going on.
Avoid this place at all costs.