Tracker Finance

I purchased a vehicle from this dump and low and behold it was a nightmare from the very beginning! Their customer service staff is not professional nor do they know the meaning of Customer service. I don’t want to get into the details because it will only bring my pressure up! Marya should not be working there for she has no and I mean no customer service skills! I am on a mission to post this on all the sites I can with MARYA’S name all over it! Hire professionals and not animals to work for your firm! there is a zoo for people like Marya! This is soo not good for business and this is how businesses go down from not hiring professional people to conduct good business and give good customer service! Yes, Marya you were rude to the wrong person this time and it will cost you!

I am very unhappy with this finance company. I bought my vehicle at Falls Church Motors, this is their finance company. They keep taking unauthorized payments out of my checking account, this has happened three different times. I signed up for auto pay because I have to pay every week. The first time, I let it go, I thought it was a one time thing. The second time was the week before Christmas, and I was very upset to say the least. The third time I am irate! They do give me my money back, but it is a process, they need my bank statement and I have take time out of my day to go in to their office to get my money back. This is very unprofessional and I have had checks bounce because of it, and bank fees, due to their mistakes, I do not get reimbursed for this.