Sun & Ski

Great service! Brought my ski boots back after wearing them because the fit wasn’t quite right and bruised my toe. They exchanged them for new boots– heated them up and molded them to my feet, and adjusted my bindings. Just the greatest customer service! Many thanks to Kyle and Chris!

Worth a trip.
Finding high-​end ski clothing in retail shops in this area has become impossible. This place has a few ski brands you wont find in stores anywhere else in the area, but they don’t have everything. The clothing seems to cater mostly to the family ski trip. Their selection on gear/​accessories seems to be more extensive than with clothing.
The employees are mostly helpful and friendly. I had no problem with two returns (unused items), even without a receipt in one instance.

Fantastic customer service! We rented two snowboards for my kids to try snowboarding on a day trip to Liberty. When we woke up this morning the weather forecast called for snow and ice so we cancelled our trip. I called Sun and Ski knowing they did not offer a refund on the equipment rental and asked for a rain check. The person I talked to said he completely understood the issue with the weather and gave me a full refund! Thank you Sun and Ski! We bought all our ski equipment from you and will continue to do so. Especially if my kids decide they want to switch to snowboarding.

I had to pick up an online order at the store. They made me wait in the check-​out line once for them to get my order and then again to actually check out. And neither of them were short lines. Seriously?
Mind you, they had me do that entire dance BEFORE They would let me try on ski boots and find bindings. I waited nearly an hour as the salespeople would just totally disappear after they helped their current customers. Finally, someone starts helping me, but it’s clear I’m not important enough to him to get his full attention. The entire time, he’s running around to help other people while the other salespeople are focusing on their current clients. The guy brings out the most expensive boots they have, gives them to me, and essentially just walks away while I toy with them.
I finally decided that was enough and just walked out of the shop at that point.

I was very pleased with the customer service at Sun & Ski in Falls Church!
It was my first time at Sun & Ski and I was looking for a pair of snowboarding boots to rent for the day. What’s neat about Sun & Ski is that in addition to offering a large supply of snow apparel and gear, they also maintain a rental shop in the back of their store.
I was immediately greeted by two employees but was sadly informed that they only offered rental packages (snowboard and boots combo). As I was about to walk away with a disheartened experience, an employee named Rich immediately offered to show me some of their boots that were on sale. Rich was extremely patient and helpful throughout my experience. As I was new to snowboarding, I had very little knowledge when it came to the right gear and apparel. Rich made every effort to ensure that I was comfortable and that the fit of my boots were perfect. Several tries later, I settled for a pair of youth (yes, because I am tiny) sized 4 snowboarding boots.
In addition to receiving great customer service, Rich also informed me of their awesome return policy, which allows for a 100% performance guarantee. This was a relief to hear as I was concerned about the fit of my boots on an actual mountain.
Overall I had a great experience and I highly recommend stopping by Sun & Ski for all of your snowboarding (or skiing) essentials!

These guys helped my gf piece together a snowboard ensemble. They were professional, friendly and didn’t just try to sell based on price. She loves her new board and couldn’t be more happy about it. Keep up the good work.

Julie provided my wife and I excellent help as my wife got her first ski clothes and goggles and I replaced some of my pieces. She stayed with us for nearly 2 hours while we went from section to section until we checked off everything. She showed incredible knowledge of the pros and cons of different gear and made sure to ask what locations (we are taking a trip to Northern California but probably will more frequently visit local Virginia and Maryland spots), and what types of skiing (she wants to try cross country, I prefer downhill but want to try XC as well) we plan to do.

Tremendously helpful and knowledgable staff. They will take their time to get you what you really need.

I cannot believe how frustrating it has been to deal with this company. I made orders online and received emails and phone calls saying they were ‘missing an important information they needed to complete the order, if I had any questions call _​_​_​_​_​_​_​_​_​.’ Of course I have questions – like WTH is this important piece of information you’re missing, and why they didn’t ask for it on their order forms… and then, several days later, I get email confirmations that the orders have shipped anyway. Guess that piece of info wasn’t so important?
Then, I’m supposed to wait until I receive emails that my order is ready for pickup. Two weeks pass, nothing. I call the store and an employee checks to see if the orders came in, and they did. They hadn’t called or notified me. I went to pick up the orders and the store was CLOSED, all the lights on as normal but with a typed note on the front door saying they’d be closed for 5 DAYS for some event at another store. I’ve never heard of this with any other retail chain.
The one saving grace was that there was an employee there (I think his name was Ryan) who was incredibly nice and helpful, but overall it took me 3 weeks to obtain my online orders. Totally inconvenient and they made difficult what should have been very easy.

Awesome kids ski rental program. We have been coming here in the past 3 seasons and we plan to come back in the future until our kids move out :).

The only thing this place has going for it — is it’s location. Customer service is non-​existent. The entire rental process is a mess. Have rented twice before and on both occasions there were problems. Rented ski boots disintegrated on the slopes. They don’t measure for poles — so unless you bring everyone for pickup plan on ending up with the wrong lengths. I witnessed based customer service first hand — where they had an opportunity to keep a customer by offering a refund on defective rental equipment and rather than just apologizing and refunding the customer they proceeded to explain that much of the equipment comes from other stores and they have no way to monitor the equality. Really, the customer doesn’t care about WHY you rented defective equipment, they want to know you care about the customer experience and provide refunds when refunds are in order. Consider Ski Center in Washington, DC, they know how to treat their customers and they don’t run out of rental equipment.

Apparently my first post did not go through. So here is the initial and a follow up.
Visited this place 10÷11÷14 at 1pm. Its the very beginning of the season and the place is pretty empty. By pretty empty, I mean nobody in the store. So, one would think the people who work here would be excited to see a customer walk through the door. We (wife and I) are in the market for new boots and skis. Fully intended to spend some cash and spend it in this place. Walked in and the place is empty. Two dudes in the office and some chick putting up socks or something. We were clearly interested in the ski boots. However, the empty dead eye chick hanging socks (or whatever) just gave us a glance and went back to her duty. Now, I fully understand that maybe selling ski boots aint her thing. But she works at the store so maybe she could go get the ski boot person. Nope. So, we sat down and were pointing and discussing boots when another chick (with the same dead look on her face) came out of the back room, looked right at us and kept walking to the little office space in the front of the store. The office space in the front of the store is in direct line of sight of the boots. I think there were still 2 dudes in there as well. It appeared there was something funny going on in the office as there was laughter. Maybe they take great joy in not assisting their customers. After a few more minutes, we left. Went to Alpine Ski Shop were we were treated like an actual customer and not an interloper to a private ski club house for d-​bags.
Heres the update. We were forced to go back to this god aweful store today 2÷1÷15 at approximatley 1pm. We were in dire need of some socks for a trip out west this week. Wife and I were joking that we were excited to see how big of douches the people in this store can be. We walked in and, as expected, NOBODY acknowledged us. Not with a «can i help you», or «hi». We walked around the place in search of salomon ski socks. When we finally located the socks they didnt have them. Again, several people walking around the store who clearly work there but NOT ONE asked if we needed help. Some d-​bag in skinny jeans behind the counter seemed put out when I asked him a question.
Look bra, you work in a second rate ski shop in FALLS CHURCH… VIRGINIA. Not exactly the cradle of skiing. Oh, the socks they did have in stock were way over priced, Smart wool socks were 15.00 at REI. 25.00 here.

3 stars for not so great yet not terrible store and service.
This place has some pretty good selection on ski and snowboard equipment. Their prices are comparable to other equipment stores in the area. Sometimes they have good sales towards the end of the season.
Their customer service, as other reviewers have already mentioned, is not that spectacular. We were asked if we needed help after we’ve been in the store for 20 minutes. My wife answered that we might need help later, but not at the moment. The sale person just walked away without saying anything back and also never came back.

Wanted to buy my first snowboard and came here hoping to find helpful staff that could assist in making the right selection. Waited around for an hour without so much as being acknowledged, then eventually just left. Don’t go here if you expect any level of customer service.

My son and I visited the store yesterday afternoon. I attempted to try and buy a pair of ski boots. I was prepared to spend around $ 500 for a set of new boots. We literally stood in front of the boot area and were never acknowledged by staff for 30 minutes. To their defense, they were helping other customers. However, they could have said, do you need assistance and we will be with you as soon as we can or sorry for the wait. Finally after around 40 minutes, one of the sales associates said do you need some help. We laughed and said yes. He told us someone would be with us momentarily. We waited another 10 minutes and no one came. I asked to speak with the manager who was in the front office of the store. He was not all that apologetic but told me I could come back today and he would help me. We noticed several customers waiting for help and suffering the same ineptness of basic customer service. The store manager should have been on the floor assisting customers. I gave them two stars because our previous experiences with this store used to be great. Now I question as to whether or not I will ever come back. You expect to at least get acknowledged as a person if you are about to spend $ 500.
Update day after. We just went to the store and the staff today seemed to be in a much more customer friendly mood. Staff was excellent today and I purchased a pair of boots. Perhaps it was because it was New Year’s eve yesterday.

I am truly impressed with this store’s customer service. Last week I was supposed to pick me and my husband’s skies literally the night before we were supposed to leave for Aspen and I forgot. I called the store manager literally 5 minutes before closing and begged him to stay open for a little while longer so my husband can pick up our skies. He agreed to stay open for us until we picked up our gear. Or else we wouldn’t have been able to pick them up the next day because our flight was at 6am.
Thank you Ski Chalet for your great customer service. We really appreciate it.

I may have moved out of the area, but still get here enough to make this my favorite ski shopping adventure. The best change after 22 years has been the move to Falls Church. And although it would be nice if they had a trolley to Seven Corners, it is very accessible by Metro Bus.
I upgraded my review on account of their outstanding customer service. After buying a new set of Blizzard skis at their Chantilly annual sale, I called them enroute from Pennsylvania, two hours away, with the request that if they could have my skis ready. Well, they did. And I had previously brought them only one boot, so they couldn’t do a tension check without both boots. I showed up with the other boots and they had just finished mounting the bindings. And despite being busy, Ryan, the store manager, tuned and did the initial tension check himself. I walked out satisfied and with a brand new pair of skis. Awesome.

Good selection of stuff, but not so good customer service… got the cold shoulder many times by the staff. Even though I crossed their paths many times, they didn’t bother to acknowledge me, and even after flagging someone down to get help, they weren’t that much of a help. After a while, it got old and I left. Won’t be coming back here!

Contrary to some of the other reviewers, I found the customer service here to be awesome. My wife’s ski binding managed to spit out a screw somewhere on our last trip, and when I took it to the ski shop closer to my house they didn’t even want to look at it without charging me for a binding adjustment. But when I showed up here, the guy in the service area didn’t bat an eye, he just went straight into back and grabbed a no-​charge replacement screw for me to bring home and put in myself (which was all I had wanted from my formerly-​usual shop).
I had also been looking for some new ski pants, and while the selection wasn’t mind-​blowing, it was more than I’d expected and they had what I wanted (plus they have another location in Chantilly that is even larger).

I’m trying to find nice things to say, to justify 2 stars…
1. the person on the phone was very nice.
2. they were open during the snowstorm
3. There’s not much else around.
I went in for a bonanza — I wanted a new snowboard, new bindings, new boots, new gear, new luggage bag.
First, the boots. The one person working that ski AND board boot shop was desperately flirting with a teenage girl. I waited. 40 minutes, along with a growing group of ticked off others. And then I did what everyone wanted to do. I went down the to register, noted that the only guy helping was hopelessly flirting with someone many years his junior, and asked for help for the rest of us.
After checking my measurements, the new salesman said, «sorry. nothing in your size. how about going a size down? these will expand in a couple years? You can also go a size up and wear more socks.» EXCUSE ME? spend 200 bucks for boots that don’t fit? I told him I don’t make once-​every-​ten-​year purchases that desperately (though in all honesty, I have). His response? «ma’am, you’re shopping in mid-​December. We’ve run out of inventory.»
Sorry bud, mid-​December is NOT the end of the ski season.
We’ve run out of inventory. That’s the ski chalet line. I went there 5 times, hoping not to buy stuff on the mountain. I was sadly disappointed.
I suggest you go here (if you can find something) or to REI to figure out your sizes, if they have clothing/​boots/​boards/​skis in your size. Then buy at rei outlet, sierra snowboard or
. REI has the most awesome return policy. I spent my 2Gs there, because I value good service.
Oh but there’s more. I tried to buy something on clearance. A ski cap. I got to the register. Sorry, they say. It’s full price. But I’ll give you a discretionary 10% discount. Off MSRP. I wasn’t excited enough about the ski cap to buy it and annoyed that I got the line, «sorry, mislabeled. It’s really full price.»
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