Staples

–Don’t even think of coming here to print or copy anything. For various reasons, I print and copy items weekly. Not infrequently at least one of the machines is out-​of-​order.
–The add money to a Copy Center card and receipt machine did not work off and on for a few weeks last Fall. One day, the machine ate my Copy Center card with $ 20 on it — no, Staples did not replace it as two staff claimed that there was no way for me to prove that the machine took/​kept the card.
—If you are desperate enough, always call ahead to see if any of the printer/​copy machines are working and which ones (one is color and USB; one is B&W without USB; one is B&W with USB).
–The three printers/​copiers will never print pdf files and excel files. Sometimes a WORD document or pdf or excel display and the printer/​copier then has a message that the document is «PROTECTED» and will not print it. Note, I’ve never been able to print an IRS pdf file.
–When I have been present, including this afternoon, there was not a working stapler available. Pathetic. The one person on duty in the Copy Center was too involved with others to be bothered to find a working stapler and to provide me a bag for 90 copies/​prints I made. [I subsequently grabbed a bag at the end of a checkout line.]
–As others have stated here, don’t come here to get help with anything from choosing a laptop to how to do two sided copying and adding your own paper. A new copy center employee was hired late summer/​early Fall 2015 who is still worthless and knows little about copying and printing. The person once told me that s/​he never used 8 ½ X 11 paper before — only A2 size.
–Think I’ll return to the nearby FedEx Office, which I left because the norm was for no copier/​printer to be working. Now the store is down to, I think, one copier/​printer.

Staples is always clean well stocked and the prices are competitive they have great parking sometimes it’s challenging to get help when you need something like when I was in the copying section and was asking for assistance or trying to get a toner seems to be a big lack of help in that area

I went to print some papers and the lady said that they don’t longer accept emails. I stood there trying to call office max to see if I can email them a document for them to print it for me. After 20 minutes of calling around I saw a computer next to the printer and noticed that I could pay per minute to use the computer and print my document from there.
I was very upset that the emoter didn’t offer me any other options to print my documents. Instead she was worried about fixing one of the printers customer service in the printer department is not the best.

This store really only has a couple good associates. If you need help with things, it may take a while, up to 15 minutes, to find someone that can help. Even then when you do get help, it generally has not been great at all. Some of them literally just read what’s on the tags which is something that most people can do on their own. Unfortunately, this is one of the only office supply stores in the area and I am forced to come here or make a long trek to another store.
If you are looking for a printer, there is one guy that I talked to that actually knows what he is talking about. I wish I remembered his name though.

Thanks to Kenny in the printing department, who worked off the clock helping me and several other customers. Great customer service. And Guleid Abdi, also in the printing department.
I was most amazed when after waiting five minutes, a very well mannered and service conscious young man, Jamiel, took the time to climb a ladder in order to find the item I needed in old stock. He is one for the books and at 21, Staples is lucky to have him as an employee.

A necessary evil. You need office supplies. It’s convenient to your office BUT the service is HORRENDOUS. You end up driving back and forth between two Staples locations. One tells you that the other has inventory. The other tells you that they actually don’t have the inventory. The sales person won’t price match and you don’t understand why. Then you finally get so aggravated that you are compelled to write a Unilocal review at the store using their computers. You could’ve explained THE FIRST TIME that you can’t price match because some items are on clearance depending on the size of the store. Alternatively, you could have also provided the customer with other suggestions rather than walk away.
In this story, you is actually me. But I’m guessing that my experience could mirror yours one day too.
I would make a larger commmotion if I felt it necessary. But I’m debating between purchasing a computer from Best Buy since the Staples Rewards probably isn’t enough to keep me here. But then again, I need a desk organizer.
Oh, and it takes forever to get somebody’s attention to help you at the computer area.
A necessary evil.

Lurv these guys!

This my my FAVORITE Staples. the associates greet you, help you, treat you are like the only person there — The store is clean, well-​organized and has carts and shopping baskets available when you walk in the store. Rarely do you wait more than 2 – 3 minutes to check out.
Thanks!