Neu Nails & Spa

The people were nice, but difficult to communicate with. And everything, including items that are usually standard during a pedicure (like working on the bottom of your feet) seemed to be an up charge.
Also they used dirty tools and cut my nails WAY too short.
Yikes. Will not be returning.

I will never return to this establishment, nor will I recommend it for the following reasons:
— tech tried to use dirty cuticle clippers on me
— cut my skin around my nail instead of cuticles
— left gel polish on my cuticles
— filed nails down too short after I asked her not to
— used drill instead of waiting for my old gel polish to soak off, even after I asked her not to
— Did not want to apply 3 coats and only did so after I insisted.
For the aforementioned reasons, I will never return to this nail salon. I left with my nails looking and feeling brittle, my fingers sore, and hopefully not an infection from the dirty utensils used. I would actually like a refund. This is the worst manicure I’ve EVER had.

So I finally came back here because I’m searching for a new go-​to nail salon in Falls Church. Unfortunately my experience was a little weird. The manicure itself was fine although I noticed the technique for applying the polish was more to do a fast job and then fix the spill over polish with a finger nail instead of just taking the time to do a good job to begin with.
The experience that weirded me out was when I paid. I always try to pay in cash at small businesses because I know the credit card fees are ridiculous. The manicure was $ 12 – a good deal – and I handed the manicurist a $ 20. She went into her own wallet to make change for me. When she didn’t have $ 8 to give me back she tried to negotiate how much I was going to tip her… at least I think that is what happened since there was a language barrier. It was either that or she was asking if I could make change for the change she was making for me…
Anyway, I was pretty turned off by the fact that they still don’t appear to have any sort of organized cash register system. I get not wanting to pay taxes on cash transactions (even though you’re legally required to), but they should still have a way to make change for customers. Even though the prices are a bit cheaper than other salons in the area I prefer to pay a couple dollars more and feel like I’m supporting a small business that cares about appearing professional.

Service here has always been by far the best I’ve had when getting a pedi; the manager is beyond nice and hospitable, and has always made me their special coffee, but today when I walked in, she was sitting down like boss lady, and passed me off to one of her new employees (I’ve always gotten my treatment with her, and mentioned that she was by far the best), so based off of my want and needs in certain things and how they’re done, it’s safe to say that we have build a rapport and understanding, in which the consumer into client relationship is formed.
Surely, did not like the way I was greeted this time around, maybe they just for comfortable, and thought I would always be here regardless of whom takes care of me, which is incorrect.
Same basis goes for hair salons; do you pick a different hair stylist everytime you go in for a cut ?! Absolutely not.
Nonetheless, I definitely recommend.

I am so picky about nail salons, I guess because I go to Rex. but this place is terrible. The lady I had could not even speak English and she was slow as hell! I will never go there again!

Hard to find a great nail place, especially with reasonable prices. I get pink and white acrylic nails and this is the first place who does it perfect to the T. Lee is the Lady who does my nails and she does an amazing job! And they last a long time! I have tried places all over, tysons, Vienna, Arlington… This place is great! Pedicures are great as well, great chairs.

Great location and friendly people. Got a regular pedi/​mani and $ 35 is a great deal!!! The lady had to stop becasue she was texting multiple times which is why I didn’t give 4 stars, but she did apologize everytime. I believe I had Lisa (I probably got the name wrong) and overall good service (aside from the texting.) Not as detailed like other places on the nail portion though very detailed on getting rid of the extra skin, but for the prices and location I will return from time to time.

Dropped in for a pedicure. The place was open and nicely decorated. The technician walked me through my options — I choose the spa pedicure. The entire experience was great. Good new massage chairs, magazines, etc. The tools all looked clean and the finished product was great! It’s been about 3 weeks since I was in and my feet are still soft plus not a chip at all. I’m definitely going back and would recommend it to anyone in the area.

They just have a new owner last month. I think they are getting better now
Last week I had my nails done by the lady name Lee, I think she is the manager. She was so patient with me and always ask me how I like my nails done. I’m a very picky person, but she was really professional. She took time to make sure I’m happy
5 stars for customer service here

This rating is what this place deserves. No professionalism. No cleanliness. The staff doesn’t speak english well enough. I went there since it was close. The lady cut my toe skin which made me jerk. When i said ow she said to relax until a minute later my toe started bleeding. Worst experience! She later nicked my finger which too bled. I basically paid for bad nails and cut up skin.

I received a flyer for Neu Nails with a 10% grand opening promo (they opened in July). I had a basic pedicure, which runs at $ 27 for their normal price. They did ask several times if I wanted to do a spa treatment or any of the other services and I did have to say no a few times.
I am giving them a 2 star because the person doing my pedicure did a sloppy job. She accidentally rounded one of my toenails when the rest were straight– it definitely wasn’t intentional, just no attention to detail. The toenail polish was bubbly because she quickly slathered it on and there were also some spots that she missed (i.e. she didn’t go to the side of the nail so some of the nail was not painted).
When she got some polish on my skin around the toes, she used her finger nail to wipe it off (so there was still polish left on my skin around my toes because as we all know, trying to wipe it off with your finger is just going to smear it).
She also did a sloppy job putting on the top coat. I can see on some of my toenails where she only had top coat on half the nail, or the tip of the nail. Again, it seemed like she was trying to get it done quickly rather than focusing on precision.
Overall it wasn’t terrible since the space was new, the prices weren’t too high, they had nice massage chairs– but with so many other options, I wouldn’t come back because of the sloppy work (Otherwise I could have done it myself).

I tried out the salon for waxing services b/​c I saw the sign that they offer waxing services. I live in the city within walking distance and needed a quick bikini way prior to the memorial day holiday. The 20% off sale was indeed a lure.
Do not go here for WAXING services!!! I have not experienced the nail services of this salon.
My waxing experience: Upon entering, ½ the place is set up the other half had some construction workers still installing sheetrock. A lady who barely spoke English took me back to the private room where waxing services are provided. I should have walked out at this moment.
It did not appear like other salons offering professional waxing services. There were pictures on the wall stacked up and the small cart with hot wax bowls was pushed over in the corner. I made sure to see that there were clean wood sticks to dispense the wax and clean cloths to remove the wax from your skin.
She asked in broken English «you want wax, I give you wax». I said, yes, I would like a bikini wax.(this is what it is termed on the service guide… not a Brazilian which also has its separate line item in the service guide. Not sure she understood so I repeated I would like a bikini wax. In broken English she said «takeoff» and motioned to pants. I asked for the disposable panties but she did not understand and gave me a clean towel which was fine. Once on the table, she proceeded to put powder all over my private parts. Usually powder is involved but only in the area going to be waxed. I began to doubt. She went to put wax on me and was blowing on it, a normal action by trained professionals, and then goes to place wax on me as if I was desiring a Brazilian wax treatment. I was irate! She did not get it. I said no, no, no… I only want a bikini wax. She continues to ask me again, only little off, I said yes, a bikini wax only. Then she had to ask specifically at each step in the process so I ended up telling her which parts that I wanted waxed. In the process, she continues to blow the wax before each application, and it spills onto the skin of my legs.
I could go on about the details but I think you get the point. This lady had no business giving anybody waxing services!
When I came out of the room, the manager lady (not sure if she is owner) the only one who spoke English asked me what was wrong and I proceeded to explain and she wanted me to come back into the room and she would fix. I said, the damage has already been done, I have wax all over me and it will not come off. I proceeded to mention that the lady how conducted my bikini wax did not speak English and did not know how to provide waxing services. This is not right! On top of this, the manager lady continued to seek payment. I should have walked out without paying given the pain I was in but I paid my discount price and boy did I get what I paid for. Upon leaving I asked to see the personal license of the individual and she showed it to me, turns out it was given for nail technician services. Usually those who administer waxing have some form of cosmetology or Esthetician license. I am following up with the city of falls church to find out what type of business license they have actually petitioned for. I checked online and didn’t find anything in public docs for this address.

Very clean and the women who work there are very nice.