Dr’s May Hettler & Associates

I have 3 visits. 2^nd visit — Bcz of snow all are closed but just for me Dr. H came to Franconia office, really cooperative. 3^rd visit — Doctor is very smart, found the root cause with in 5 min. and guided correctly, honest doctor, very nice

Been going there for over 15 years. The doctors and staff are great. The optician Robert has been there for years and really knows his stuff. He will been over backward to get you what you want.

Avoid this and all other May Hettler & Murray locations!
I discovered that they have lied and willfully billed me instead of making insurance claims. Julia the mgr lied and when I escalated to their «mgmt», Dan Bean, he rudely stated they have no responsibility to correctly make insurance claims and it is the sole responsibility of the customer.
I made the mistake of trusting this business and it cost me hundreds of dollars out of pocket. Do NOT make the same mistake. There are plenty of other honest and customer focused optometrists in the area.
and yes, they also have have rude and single minded eyeglass sales staff that don’t listen when you inform them you aren’t interested in purchasing glasses.

I visited this office recently for the first time due to to fact that I have special eye needs and the doctor that saw me was very knowledgable about my eye condition. He took his time going over my options and what I could do to help improve my vision. The front office staff was very helpful and pleasant with answering all my questions from insurance to eye glass wear. I would definitely recommend this place to my friends and family due to the fact that they were so knowledgable and helpful throughout the whole process.

Dr. J. Velasco is a very competent and thorough optometrist and I would recommend her to anyone in need of an eye exam. I would not, however, recommend purchasing and filling Rx glasses here (the Falls Church location) as they are overpriced. While one of the lady front desk staff was helpful, there were two there were rude and condescending. As a person who has worked in customer service AND in an optometry office, it’s not a good idea to make a patient/​customer who is paying good money feel stupid. In my case, a few months after I had my eye exam and ordered and picked up my glasses, I decided I needed a backup pair since I had broken glasses before. I called the office and asked them to give me my PD (pupillary distance), to which the front desk staff responded with a snicker that I would have to come IN to the office again to have it checked since it doesn’t stay the same and changes constantly. If this staff had been properly trained and/​or asked the doctor, they would have discovered that pupillary distances do not change (for children, it may, but for adults, no). I found her reaction to my question extremely rude and I will no longer be going to this optometrist office. I know plenty of good optometrists (Dr. Stan Selman in Springfield is excellent and on par with Dr. Velasco), and I’d rather go elsewhere than have to give my business to a place with such condescending staff.

Service: The doctors seemed disgruntled and hurried. I felt that my ‘contacts exam’ was rushed through, as they did not have me try on any different pairs of contacts considering the brand of contacts I was using for the past year were irritating my eyes and causing blurry vision. When I requested to have a different pair to try on and hopefully leave with so that I would have a fresh pair in my eyes, they dismissed my request and moved as quickly as they could onto the next client.
Administrative staff: Incompetent. I was waiting ~45min in order for them to determine if I «had insurance» before someone was even allowed to see me. I had never experienced that before from any other optometrist I have went to (in recent years, I had been going to Hour Eyes whose service would be considered exceptional when compared with ‘Hettler & May’). Administrative staff are also rude, and have minimal sense of customer service.
Insurance Costs: $ 55 for contacts exam, apparently not covered by insurances. My two-​week contact lenses here are $ 50/​box, twice as much as I had purchased them from Hour Eyes last year.
I would not recommend.

Please. do NOT buy eyeglasses from this place. The doctor was ok but the service on eyeglasses was a nightmare. My friend got a scratch on the new eyeglasses. I ordered mine and it came in not the kind I ordered. The staff was rude and clueless. If you like better experience, go some place else!!!