Baskin-Robbins

We came in on a Saturday afternoon and the store was open with no one working. We waited a few minutes without any sign of an employee being present and then left.

Staff was Very rude to my friend and 11 year old daughter, we showed up to the store at 9:40pm. The business closed at 10pm so we had 20 minutes. The man behind the counter was very rude when telling us that he could not make milk shakes because it was almost closing time. As if he wasn’t getting paid to do a job! I would never go back to this location again!

I keep going to this place hoping that I will one day have a 31 below that actually fills the cup. Third time here and the cup is half full/​half empty. What a rip.

When you are going out for ice cream with kids this is a good place to go. Not a lot of seating though. I’m more a fan of mom&pop type of places like Peterson’s Ice Cream Depot in Clifton or even Lazy Sundae right down route 7 in Falls Church.

There is something going on with this place.
Their posted hours are 11am to 10pm daily. A few months ago, we stopped by at 9:30 to find the door locked. There was someone behind the counter, so we knocked, and he outright ignored us… After a few minutes he turned out the lights and disappeared into the back room.
Today we stopped by again at 3:30, the lights were on, the neon OPEN sign was illuminated, everything was up and running, but there was nobody there. We could have made off with all the ice cream cakes (not to mention the money in the till!) but instead we called the posted customer service number. While we were on the phone with them, an employee from the Subway next door wandered over and was surprised to find us there. «Baskin closed,» he told us. What? With everything on and the door unlocked? He shrugged. «Do you work here?» we asked. «No, I work at Subway,» he confirmed, pointing at his hat. As we left, he locked the door behind us.
The customer service folks assured us that they would contact the owner and manager, and get back to us. Perhaps needless to say, they have not.
Very strange… Very frustrating…

It’s just like any other Baskin Robbins

I can’t believe no one has rated this place yet! It’s by far my favorite BkR!
The owners are super cool and I think they own the subway next door too; that’s probably why there’s a door that directly links you from the healthy subway sammich directly to the unhealthy dessert after! It evens out, trust me!
Their ice cream cakes are also very well done. I’ve bought 3 or 4 from there and i’ve never been disappointed.
This BKR also has a very «hometown» feel to it. A lot of the folks in Falls Church City just walk to it.
I like this place because the owner keeps a tight lid on things. Everything is consistently made and consistently good.