ATR General Services

They go by ATR incorporated, and bot home sheild and first American home warranty uses them, my brother called to get service, but the whole home warranty was a drawn out scam. It costed us more in the end to keep a home warranty in place.
The other reviews really speak for them, and their poor services, here is a BBB link
Why does home warranty company use them, and then charge these big prices, not really sure. I think they cut corners.
As a side note, save your money, and over time it will add up to the same amount as you paid in insurance.
They did not know how to diagnose the issue and said it needed parts. Sometime blaming the home warrant company and their poor service.

The worst company ever! I paid for 2lbs of freon on Friday and tech said there’s no leak. By Monday the air was not cooling again. ATR came out, said I needed 5lbs of freon because there was no freon. They gave me 5lbs of freon on Monday and claimed they fixed a leak. By Wednesday, I’m out of freon again! They sent another tech, only to find out the leak wasn’t fixed by the previous tech. Who are they hiring at this company? I’ve asked 3 times to speak to a manager, to no avail. Extremely incompetent and unprofessional. Stay clear of this company.

Similar to other posts, one star is too high. Although I’m not sure who is worse: ATR or AHS.
ATR was assigned to fix my ac between 12−4pm. Got a call at 3:50 that tech was «on his way». When he did come, I’m not sure what he did. He said I needed to replace my filters. After that, he did something and ac worked — saying the system probably ran too much bc of the filters, froze, then shut off (which was why the ice buildup must have melted. Sounded suspect but my filters were dirty and ac did run.
Well, one week later ac is not working. Tech was supposed to be here between 12 – 4. Never showed. Got a call at 4:50 that one was «one his way» when my wife said she was leaving (and was). I’ve been trying to call ever since 4pm but phone goes straight to voicemail. Even AHS can’t get through to the «emergency» number. I told AHS I don’t even want a company that doesn’t fix it the first time and misses appointments (or doesn’t have a way to reach them) the next. Now AHS says they have to hear from ATR before sending someone else out — but that’s a different complaint…

If I could give negative stars, I would. Our condo’s AC unit broke on a Thursday during the biggest heat wave we’ve had so far this year. We worked with our warranty company to get a contractor out to inspect the unit, but the earliest they could come look at it was Monday afternoon. The man who they sent to inspect the unit informed us that he did not have the parts to fix it and that we would have to call back and make another appointment. When we called to set up another follow up appointment, we were told that no one could make it out until Thursday. Because we were in the middle of a heat wave, we couldn’t wait that long to have a follow up. Therefore, we ended up calling a separate contractor who was able to come out on Tuesday to take a look. This new contractor told us that not only did the ATR technician mis-​diagnosis our AC unit’s problem, but he actually broke several things in it. We ultimately had to replace the unit, in large part due to the problems that ATR caused while inspecting it. If I had the time, I would take legal action against ATR for the irresponsible work they did on our unit. Bottom line: steer clear of ATR General Services.

I only gave 1 star because I could not give a 0. Old Republic sent ATR for my AC problem. Every time I tried to explain the problemto the technician, he sighed, shook his head and he made it very clear that he was not willing to work with me. He didn’t check the inside unit. He said my vent was not open and that was the problem. Later I opened the vent and confirmed that was not the problem. He tried check the freon level on the outside unit and couldn’t unlock the lock that was placed on the unit. He said he will talk to Old Republic to see if they will send another company. I called Old Republic several times but each time I was told that they are waiting for a report from ATR. Tomorrow will be 1 week since I reported my AC problem to Old Republic and ATR is holding up the process by not providing their report to Old Republic. I asked Old Republic to transfer my request to another contractor but without the report, they won’t transfer my request to another contractor. He still charged me $ 75. What a rip off!

I really want to add more stars because they did fix the problem but there were so many other issues. The last tech showed up today around 1pm. The office said I should expect him around 10am to 11am. When Ronnie gets here I asked him if he was up to date on what had been going on with this and he said he did. Great! After he starts putting in the R-​410a (freon) he sits on the the tank… Turns it upside down and sits back on it again; no scale was used to weigh the amount of freon that I paid for. He then gets on his cell phone to talk to a friend (I am guessing because he was speaking Spanish). He adds the sealant and I am okay with the service. When I asked him how many lbs was put in the AC unit, he says 6, I ask how he knows when no scale was used, he told me I can argue with the office about that. Will do! I only wanted what I paid for, Freon is not cheap. Thinking back to all the techs this company sent out (3), not one of them showed me the were certified to perform this type of work which I think they are required to but I am not sure. Finally my air is working but as far as good service goes, I am alerting AHS of this disservice.
**Update after speaking with manager**
I am adding more stars because I spoke with the manager regarding the appointment I had. What the tech did not explain is that there is more than one way to measure what the proper amount of freon is for an AC unit. One is pounds, the other is PSI. Even though I was not shown the latter amount, I guess with the unit working I can only be okay with it. Now I was informed that I have a 60 day window to call back in the air is not cold, didn’t know that and the company operates this way at a loss. Finally, the heart to heart I had with the manager indicated that the tech was having a bad day and had a family issue and was still required to come and provide service to me. We can all have bad days and I understand. But I think people should still be professional while working.

The tech had no idea what he was doing and was supposed to order a part covered by the warranty. Instead of ordering it, they kept calling me because he wrote my expiration of my credit card wrong. They never followed up so I tried by e-​mail and phone and finally did a chargeback with my credit card

As the other reviews pretty much state. Some of the worst customer service I have ever experienced. Not only did they try to sell me refrigerant to a leaking a AC unit, but when I refused they contacted American Home Shield and tried to have my claim purposely denied. Someone needs to report them to the better business bureau, I cannot believe they are a functioning company.
And yeah the phone operator is impossible to understand.

I didn’t pick them, but American Home Shield sent them to us to repair our AC.
First the guy ran the AC which apparently messed up the motor since there were birds nests in there. So the technician took it apart and left it in pieces, then told us he will have to order parts and will call the following week when the parts come and he will install it then. The following week I get a call from an HVAC company saying they need to schedule to diagnose the AC. Apparently, ATR, called American Home Shield that he didn’t do the inwall units. He lied to American Home Shield that he never touched the AC. So long story short, ATR bailed out on their job and made a huge mess too. Oh and best part, they charged us for the co-​pay, even though all he did was destroy the unit. So STAY AWAY from this company!

Twice American Home Shield has assigned this horrible company to service my furnace. Twice, I have cancelled the service before they even came to my house. Why? The woman who answers the phone. The 1^st time AHS assigned them to me, I received several garbled, unintelligible messages in my voice mail. I’m pretty good with accents as I’ve traveled extensively. But I could not understand her! And she was not very friendly when I sis speak with her. She acted as if she was doing me a favor! Um, no thanks. According to Consumer’s Checkbook, home warranties are not worth it!

I used them a few years ago. I thought they were expensive, but I believed they did an acceptable job. I made an appointment with them again this year. They said they would clean my air ducts and clean the coils, sanitize, and the entire HVAC system for 300. The night before the appointment, they called and said they wouldn’t even come over unless I paid them 500. When I explained that their prices may have increased over the past few years, my salary hasn’t because I haven’t gotten a raise in that amount of time because I work in government, and that it was unacceptable to call and increase the price by 40% the night before a long standing appointment, their receptionist, Camilla, rudely declared that maybe I didn’t get a raise because I was already paid too much. I tried to ask her to explain the breakdown of the costs and itemize what I would be paying for and instead she told me that she said she was cancelling the appointment unless I agreed to pay them 500 when they showed up. I asked to speak to the manager or an owner and was told they would call back because I was not sure whether or not Camilla might have a language barrier. I’ve left messages. No one has called me back. I took the day off of work in order to handle this matter and cleared it with my boss a month ago. I hired another company. They informed me that ATR did NOT do what they claimed to do several years ago because only the ducts had been vacuumed and no other cleaning of the system has EVER occurred. I am now paying additional for mold remediation cleanup. These people are RUDE hucksters, with terrible customer service, and a *disgusting* lying receptionist. Beware! They deserve zero stars.