Autoheim

I really am hesitant to complain or be negative about a business, but I had my S500 worked on a couple of times at Autoheim and was charged as much as the dealer. I really wanted it to work out because they were local and I like supporting the local businesses. However, I simply wasn’t comfortable with their service, which is consistent with all of the other reviews. Too bad for Fallbrook Mercedes customers.

My vehicle had been rear ended and my top was not going up due to an issue that Nieumans auto body couldn’t solve and this shop very competently solved that issue. Nothing against Nieumans the top on the slk230 is complex and the trunk and top issues were solved. My issue was a part was missing from my car, a cover in the trunk that protects the wiring and bulbs from water and dust. It was gone and I never received a response to my inquiries or my messages returned on what happened. I was missing a baseball bat too. Possibly it was stolen from an unlocked storage lot near the shop and I had noted my trunk had been left unlocked when I stopped by the shop to retrieve something (the part was there at the time). For that reason I haven’t been back, they solved a tough issue but my car should come back with all its pieces or they should make it right. I have already found a competent mechanic in Fallbrook 5 stars for solving the problem –2 stars for losing a part or leaving my car unlocked and my car having the part stolen and blowing off my calls.

Well, can’t say the other reviews I see here are shocking. I was getting smog checked next door when I stopped over to ask about getting the clutch in my 2000 Beetle done. Now I usually turn my own wrenches and had priced out the parts and can get the SACHS clutch rebuild kit for $ 165, and a flywheel for around $ 60 give or take $ 10-​$ 15 depending on the maker but sans lift and a decent place to work I thought I’d price out the repair at a shop. So, the guy behind the counter quoted me $ 600 for the SACHS clutch kit, and depending on the flywheel condition «it might get a bit more expensive from there…» (With an ominous look on his face). When I said that’s a bit expensive, he said he could probably get the cost of the clutch kit down to a little over $ 400, and with labor could probably get me out the door for just over $ 1,100. These guys are skilled, purposeful scam artists and I would suggest you run, not walk away from this business.

If you want to get effed over royally by all means come here. They overcharge and try to tell you you need things you clearly don’t need. The work they actually did was sub par to boot. Want a trustworthy repair shop? Go to Boja Auto in Fallbrook. These guys know what they are doing with reasonable pricing.
It’s like they failed Business 101. Screw with customers and they will screw you back twice as hard. No Vaseline autoheim, no vaseline…

Always read the fine print.
Service was friendly, quick, and attentive. Unfortunately I got ripped off, being charged an extremely high price for «labor costs» on a simple appraisal. Not so upset about the cost, just disappointed that they weren’t more upfront about it (an auto mechanic being shady, who would’ve thought).
Simply telling their customers how much/​for what they will be required to pay beforehand would do wonders. But then again, they probably wouldn’t be in business anymore if they stopped ripping people off.
Did I make the mistake of signing when I should’ve read/​clarified? Yes. However, that doesn’t change the company’s apparently low moral standard.

According to these guys our Mercedes would not survive another day!
These guys are not very trustworthy. They make up items to service on your car it does not even have as confirmed by our Mercedes dealership we normally service at. Our car is still under factory warranty as well.
Our car is a newer model and we needed some basic service work prior to a trip. We always take it to the dealership but a friend suggested we take it here. We thought we would try as the dealership was booked up. The friend was unaware this place changed ownership to another family.
Our opinion is their only interest is to get as much money out of you as they can with additional repairs or services they make up.
Just see for yourself, take your car in for a simple service and see if they do not hand you back a list of repairs they say you need that will total over 2000.00 in most cases.
We honestly hope you do not see for yourself!
Plain and simple not very honest people in our opinion!

Not at all the same since Klause retired. Not only a decline in quality of service, but also integrity.