Glaser Glass Corp.

Surprisingly great service all around! Searched online for a shop that could cut and shape a new piece of glass for a door to my dining room hutch (china cabinet), and there were few results in southeastern MA. I called Glaser Glass to make sure they did this type of work (the other two shops I called did not). The woman answering the phone was very friendly, helpful and knowledgeable. She warned me that if it’s beveled and has curves, it may have to be ordered. Looking online for a shop, I noticed this was the case with everyone else, so I expected that. My fear was the price, which I wouldn’t get until they saw the original piece.
I took the 45 Minute drive to drop off the broken glass and get a price. Walking in, I saw that everyone was very busy, and expected that I’d have to work to get someone’s attention and wait a while. Instead, The first person I saw, stopped what he was doing and asked how he could help me. He directed me to the next counter for what I needed and it was the same. Two women who were obviously very busy stopped what they were doing to assist me.
I was happy to hear that they could definitely have a new piece of glass cut exactly as the broken one, but I had to wait for them to give specs to an outside company and get back to me with a quote. She told me that if the price was too high, they could do it in house without the beveled edge. They made the process very simple and were extremely friendly and helpful.
When called with a quote the following day, I almost choked. Well over $ 300 to have the glass shaped and beveled. They checked with two cutters to see if they could get a lower price, but the 2^nd company couldn’t do this particular shape. For a $ 3,000 hutch with such detail; that probably makes sense. However I bought it used on Craigslist for the price of that piece of glass. I asked what it would cost if it wasn’t beveled and they could do it in-​house. Expecting it to be about half the cost (which I would have been happy to pay), she shocked me with a price of $ 25. Needless to say, my hutch has a door with one piece of glass without the beveled edge. Hardly noticeable, and for the difference in cost, I’m very happy with it.
Bottom line is they could have provided exactly what I wanted, but could also provide me with something in my budget. They also did it with outstanding customer service, friendly and knowledgeable staff, and turn-​around time was only two days. They take their work seriously and it is obvious from the moment you walk in… they understand that customers are the business and treat you that way.
Unfortunately, it seems that most companies have forgotten what service really means. More often now, I am walking into shops and businesses and am made to feel like I’m bothering or inconveniencing them by being there to spend my money. It was refreshing waking into Glaser Glass and getting great service.
I’ve never written a review before, but being so pleased, it seemed almost necessary. I would recommend Glaser Glass to anyone needing a custom piece of glass. You will not be disappointed in the service or the work. If your needs fit what they can do in-​house, you will also be very happy with their prices. I look forward to also using them for auto glass when the need arises.

I’ve been a customer of Glaser Glass in Fall River for many, many years. My most recent experience with this business was on Saturday, April 9^th.
I arranged to have a cracked windshield replaced on my BMW. I’m extremely particular about any service performed on my car and Glaser did not disappoint!
I opted to wait at their shop while the windshield replacement was being done. They noticed that I had brought my laptop along with me (I figured I’d get some work done while I waited). Immediately they offered to let me use an available desk in their office so I would be a bit more comfortable. (Little things like this mean a lot to me as a customer and I really appreciated their thoughtfulness).
In just a couple of hours the windshield was installed and the job was done. So what was the result? Perfection. The work they did was very neat and done in a very professional manner. But I’m really not surprised. I’ve never had an issue with a windshield replacement performed by the pros at Glaser Glass. Never a leak, never a single problem, ever!
It surprised me that there were no other reviews of this extraordinary business on Unilocal,so I felt compelled to write one.
My thanks to Mike, Gil and Jesse at Glaser Glass for being such courteous and friendly professionals.
I’m sure there are a lot of choices when it comes to windshield replacement or other glass needs. But if you live or work in the Fall River or New Bedford area (they have a convenient location on Purchase Street in New Bedford) I urge you to consider seeing the pros at Glaser Glass. You won’t be disappointed. These guys are the best!