Enterprise Rent-A-Car

Their service is great! No doubt about that!
Just avoid the color changing Toyota from Maine lol. It will get you in trouble and not the kind of trouble when you wake up between 2 hot girls and a unicorn in a nice 5 star hotel. Clearly, I have enough time on my hands now to write the review, so I will say one more thing. Had the funniest argument with the manager about the vehicle’s color
Police claimed it was BLACK
I said it was BLUE
Him and the registration said it was GRAY
The guy from the bus stop said it was GREEN
felt like the dress online all over again
Now, when I’ll figure out how to post a damn picture here, you will need to decide if you are team Eduard, team Jacob, Tim Allen or the A Team!
Followed by food fight to the death!
And may the odds be forever in your favor!

Rented a car from this branch after I was involved in an accident. Kim definitely had great costumer service and made the return process extremely easy. As a business owner I know how hard it is to get good help these days. Make sure you don’t lose her!!!
Sam

Best enterprise experience. No need to think about giving them 5 stars.
I had a problem with fort lee enterprise’s branch (the worst) and I didn’t want to deal with fort lee’s branch again. So I went to Bergen’s branch and the manger Kimberly Jimenez took care of my problem. She dealt with situation very professionally and even got out of her office and made sure that I’m happy with the service.
Thank you Kimberly Jimenez for the great service and the whole staff at Bergen’s branch.

I’ve been renting from this location for over 3 years now. I rent a minimum of once a month for work, sometimes up to 3 times a month. I’m not saying there haven’t been hiccups along the way, but the staff here has always been accommodating, friendly, and professional. I will continue to give this location my business, they do a fantastic job.
Side note: if there’s more than two people in front of you, grab a coffee at the near by Dunkin Donuts, because you will be waiting a while. It’s not the staffs fault, but there are only so many of them, and the process can take a while. Don’t take it out on them!

I had the best experience ever renting a car from this location. The staff is on point and friendly in every aspect. I was given a free upgrade because they did not have a certain size available and it made my family vacation a wonderful experience. Every encounter I had with the staff was awesome. Clarissa was extremely helpful and with a great demeanor she made renting a car easy. I will definitely make this my car rental location of choice. Well worth the trip from NY to pick up a car. I highly recommend this location.

I can’t say enough about Clarissa. She was absolutely amazing. I had a bad experience at another company and came there in a panic. She was so sweet and put me in a Ford Explorer that was perfect for the family I needed to fit. She truly made there vacation a memorable one. I can’t be more grateful. Thank u thank u thank u

I go way out of my way (from Harlem) to rent cars here. Much better rates than the city (obviously), but actual human interaction too… no bureaucracy vibe. Everyone is kind, patient, and willing to hook me up whenever possible. I rent from here whenever possible.

I was involved in an accident and the other drivers insurance was paying for my rental, but not any extra insurance coverage on it. Ciarra, told me that if I wanted to take out insurance on the rental it would be waived, as long as I brought in the Declaration Page of my insurance policy, and I did so. When I returned the rental, after 21 days, Kim, the manager — who keeps saying «we just want our customers to be happy» — tells me I have a bill of over $ 300 dollars for the insurance on the rental that was supposed to be waived according to Ciarra. She told me that Ciarra was wrong in telling me it would be covered and apologized — BUT — was charging me anyway! I said that I would not have taken out the insurance if I knew that and that I shouldn’t be charged at all. No one informed me anywhere within the 21 days that the coverage didn’t go through and for me to have to pay for Ciarra’s mistake is not fair to me, but Kim wouldn’t wipe out the debt. So much for just wanting the customers to be happy.

I rented a car last week and was given the best service by Kimberly Jimenez. She listened to what I needed and then provided the accommodations required in my specific situation. She is the branch manager and does an excellent job of servicing the customer. Thanks, Kim!

This is at least the 4^th time I’ve rented from this location in the 5 months I’ve lived here. Manager Kim and Management Trainee Sherelle totally understand how to work with the public! The understanding tone they’ve employed (which I’ve witnessed firsthand) with even the weakest of intellectual clients is remarkable. Their dedication to maintaining their composure in the heat of a rush period speaks volumes about their personal value to Enterprise. I understand immediately why Kim is a manager, and I’m certain Sherelle will also be a manager soon. It’s been a pleasure dealing with this location.

Awesome joint.
Ciara is the most efficient management trainee I’ve come across. If she is not a manager of an Enterprise facility soon, I’m renting from Hertz.
If you’re in Bergen County this is the place to rent from.

this is the 4^th time I am using this branch — although its not closest to my home but they are the best by far! Managed by a young crew that knows how to provide the best service! Many thanks to Kimberly and her staff — I had crashed my MB into a parked car in the ice storm in December 2014 — had a rental for over 35 days — changed cars 4 (!!!) times — every time to something different (its hard to please someone who is used to a Benz). This crew is the BEST. Service with a smile, rain or shine, 7.30 am or 4.30 pm… true professionals! You guys ROCK!
Many Many Thanks!

What a pleasure dealing with the folks from Enterprise in Fairview NJ. From the minute I left the shop I received a phone call from Kim Jimenez and what a pleasure just to hear a friendly voice. She was reassuring with the rental GEICO had set up for me. The car she sent for me was prompt and the driver was very nice. Had an issue with my Maxima and they took care of me and up graded me with no issues. When I returned I realized how amazing of a person Kim really is always a smile always willing to help and lends any helping hand that she can. She is a great asset to the company and hope they know this.

Many thanks to Kim, the branch manager, and Chris for making my experience as easy and pleasant as possible. From the moment I first called until I returned the car they were as sweet and professional as it gets. You feel like you have friends that work there and they’re going to roll out the red carpet. The car was great. Super clean and new. They picked me up and dropped me off and I felt like I was their priority. What more could you ask for. I’ve rented from them before and the experience just gets better and better. As soon as you walk in you feel one big smile after another.
I would highly recommend them to anyone !

I have never rented a car before however, in the past three months I have been in two accidents (not my fault) where a rental car was needed. I have worked with both Sharelle and Jaclyn (sorry if I spelt your name wrong, I tried my best) who have made me feel more than comfortable coming into their office and being placed into a vehicle that is not my own. They have gone above and beyond what should be expected from a customer service representative. After my first accident, I had such a positive experience that I kept this enterprise in mind. When my second accident occurred, I knew exactly where I wanted to go. Even though going through a claim process is not fun, going to this Enterprise location was something I looked forward to because they are personable and it is very much appreciated. I am happy to do business with this location as well as passing along my positive experience. Thank you for everything! Again! :)

DO NOT GO HERE! Such a scam. I am so disappointed as a loyal Enterprise customer. The car they gave me smelled horribly of cigarettes. When I submitted a complaint about that, the woman who called me back claimed she smelled the car herself and it was fine. BULLSH*T. My clothes smelled of cigarettes, and my passenger even complained about the smoke.
In addition, they charged me for a full extra day, even though the rep who set me up with the car told me that I can return it in the evening and it’ll still be included in my rental period. LIES!!! Had I known that I’d get charged a full extra day for returning it after-​hours, I would’ve returned it way sooner!
I am NOT a happy camper. I want my money back!!!

Please note, I plan on dealing with this Enterprise exclusively. On Unilocal you can change your review. So as long as this one is up, this means I am still giving it 5 stars.
Excellent customer service, Star & Sparkle (yes those are there actual names ;-), were VERY VERY helpful. Our car was in excellent shape (we had the option to take it to the car wash nearby on their account). Both the ladies EXPLAINED EVERYTHING IN GREAT DETAIL. They do not rush you and give EXCELLENT customer service. I will always choose the Enterprise brand (so far) Thanks to these employees. Oh and we we were also informed by the gentleman there that Enterprise sells cars, which is good to know when we are ready to purchase another car.

These guys were awesome! Great customer service and picked me up quickly!

DAMAGED BY ENTERPRISE, PART V
If you’d like to go back to PART IV, then click on the link below:
Again with the «help» of the Fort Lee location, I called the Fairview location to reserve a car for pick up so that I could swap out the Dodge Nitro which my wife absolutely detested. I had already called Englewood, because Fort Lee had searched the Enterprise database and found that they had a few unreserved models which I could choose from to swap out my oversized SUV and undersized bus. However, when I got the Fairview counter worker on the phone, he gave me a similar response as to what I had received when I called Englewood.
Counter Worker: No cars.
Me: What? I just got off the phone with Fort Lee and they told me the exact models which the system shows as available on your lot.
Counter Worker: Yeah, the system doesn’t always work. There’s usually a delay between what they show as available in the system and what is actually on the lot. We might have some cars returned tomorrow morning.
Me: Well, which cars do you show as coming in for tomorrow?
Counter Worker: Can’t really say. Cars come and go from our lot and we really have no way of knowing what’s coming or going.
Did they really not have any cars available? Or is this the common response that they tell you when you are trying to swap out a car from another lot? At this point I have no idea what to believe anymore because I’m hearing a different story from each of the Enterprise counter workers. I’m even hearing conflicting stories about what is their policy when I speak to people on the same lot. I’m thinking that I might have to drive to Jersey City the next morning to be able to swap out this car at all, but when my wife got home from Fort Lee she figures it couldn’t hurt to drive to their lot to see for ourselves if they have anything available.
Continue ahead to PART VI:

Excellent Customer Service. Friendly and Professional. Fast pick up… fast check out…