Sally Beauty Supply

I have to agree with the previous reviewer, Scott C, on the customer service at this Sally’s.
A couple of months ago I was in the market for some hair chalk and basic accessories for a costume. I had just come from Ulta across the street and was greeted by the nicest gals there. And although they didn’t have everything I needed, they made up for it in their attention and service.
I then headed to this Sally’s across the street and was treated like they were annoyed I was there. Two ladies were very busy restocking and doing what looked like a floor set (changing displays, etc.) You know… things that are normally not done during normal business hours. So, when I asked for hair chalk and hair ties, I found myself tensing up in anticipation of the attitude I was going to receive. With a sigh and obvious disdain, the girl who looked like she was in charge responded with showing me one, dusty package of pink hair chalk. Then she told me that they don’t carry ANY hair ties beyond basic black rubber bands, which I know couldn’t possibly be true.
Instead of spending extra time in the store looking myself, I immediately left. I didn’t feel welcomed or wanted. Therefore, I didn’t want to spend my money there.
Sally’s really needs to work on who they’re hiring as associates because that’s the worst service I’ve received in a long, long time.

Bought a blade for an Oster electric pro style clipper. Before purchasing I asked two questions; They told me the #1 is the shortest blade which I found out later it is not. They also told me the blades could not be sharpened which I found out later they could. Of course all sales are final (no returns) on blades (not even an hour later). Shame on me for not researching beforehand. Shame on them for not being professional enough to provide accurate info about a product for which they are a dealer. Oh and prices are outrageous — paid $ 44 for a blade listed as $ 29 retail on Oster site. I suppose a policy like this is to prevent people from using and then returning blades? I came back an hour later and they didn’t even look at the blade, but gave me attitude.
I just got off the phone with corp customer service as I was typing this while on hold; they called the store and will honor a refund now. Really? Now a third trip to the store. VERY POOR customer relations at the store level. Retraining in order here for that and products they sell. I would understand this lack of knowledge at Kmart but this is supposedly a professional trade store.