Joseph A Bank Clothiers

Shhhhh! It’s a secret! Or at least it was to me. Until mid-​2014, I did not realize that in a typical two-​month cycle, just about EVERYTHING at JAB can be purchased at 60−70% off. Except certain premium items like Allen Edmonds shoes. But I’ve got to save some deal-​making for other stores, right?
Until this week, every web order I’d placed had been fulfilled w/​perfection by the JAB warehouse or an affiliated store, which sometimes partially fills the order. Until this week. When I got my order invoice for a pima cotton light-​oatmeal-​heather sweater stapled to the tag of a merino-​wool dark-​brown sweater. Whhaaaaatt? I don’t like merino wool sweaters: they pill, they’re too hot, they have to be dry-​cleaned. If it’s sweater weather, then it’s got to be cotton for me. And, with «distinguished» graying at the temples, a sweater has to provide a soft contrast of color such as «heather» implies. Such a nice adjective. Conjures up images of hiking Scottish hills. And Scotch afterwards.
With a sweater in the wrong material and the wrong color, and a website that said I must pay for the return and buy insurance, and not knowing whether said sweater should go to the JAB warehouse in Maryland or back to the Chicago ‘burbs JAB store that filled this part of the order, I decided it would be simpler to take a trip to JAB 106 in Fairview Heights. It’s not the easiest place to find. It’s in the conglomerate of exterior stores on the outer ring drive of the St. Clair Square parking lot. It’s the northeast-​most store in that alley on the southwest side of the mall, if that makes any sense, east from IL-​159 it’s the last one on the left.
Richard G. (I think that was the associate’s name, but I’m known to be wrong w/​my first memory) was as friendly, respectful, and patient as any staff member could be in sorting out and correcting the mistake made by another staff member in a distant store. He refunded my purchase price, and applied it toward the order of the CORRECT sweater, which will be not-​sweaty-​hot-​merino, but rather warm-​only-​when-​I-​need-​it pima cotton, and in the color of light-​oatmeal-​heather to complement my salt-​and-​pepper wintry mane.
Thanks JAB #106: very good service and value. Especially your non-​muffin-​top tailored-​fit dress shirts. Even with gas and vehicle depreciation to drive to Fairview to return/​exchange a sweater. And now, your web sales cycle is not a secret.