Theratopia Spa

I had a Living Social deal that had expired for a massage and facial. I paid $ 89. Living Social’s policy is that the paid value never expires. After numerous attempts to call (no one answers the phone), I was finally able to make an appointment. I was told they no longer offer facials. That was fine because I only had the original $ 89 to spend anyway.
After the massage, I was told I OWED them $ 35. Apparently I got some heat therapy treatment (I guess putting a warm pack on your back is an extra $ 15+).
She kept arguing that the value of my original promotion was over $ 240 so she wasn’t going to make any money on me. I didn’t get the facial so why was she even factoring that? In the end, I paid $ 105 which was the full price they charge for a massage with «heat therapy». (By the way the massage therapist apparently wants out too because she whispered and handed me her business card for her new location).
I now see Groupon deals for exactly what I had done for $ 46.

Called 7 times over 5 hours on multiple days in order to be put on hold when a human finally answered.
When mentioning Groupon, there was suddenly no availability for over 7 weeks.
When it’s easier to schedule with my physician, you can keep the unused Groupon income. Seems like you need it.

I’ve been to Theratopia twice now, and although my first experience with a different masseuse was average, my second message with Sue was amazing. She was friendly and relaxing, and did wonders for my neck and back. She specializes in deep tissue, but will change her pressure based on your needs and is very good about asking you if the pressure is comfortable. If you’re looking for a medium or firm pressure message, I would definitely recommend asking for Sue.

Maybe they have changed things since I was reading the older reviews from this past year and did not experience any of those things. I was given a gift for a one hour massage here recently. Never having one ever in my life before, I prepared for it to be a bit painful. My masseuse was extremely friendly and nice. She took me right in and made sure I was comfortable and let me know that if during the massage I was uncomfortable to let her know. I was very relaxed the entire time and thought they were very professional. I love the décor and the ambiance. I had no idea that this place was even here, though! It’s quiet and relaxing. I enjoyed my time here and would come back again in the future! They offer a ton of services!

It took me 4 hours to make an original appt of constant calling, after I have called multiple days to make an original appt. GET AN EFFING RECEPTIONIST! They gave me the wrong date. I went on the date and time they told me and they were closed. When I tried to make a new appt they already validated my groupon vochure and said they would charge me 40 to make another appt. EFF THAT!

Customer service is lacking in many areas, especially with the receptionist. Be careful when you try to use a groupon. I had a «1 hour facial» and the woman left the room for 15 minutes to get something from her car. Then ended the service 15 minutes early.

Do NOT use them. I had a massage there and the therapist left the room for nearly 20 min, 5 min into the massage… then comes back without an explanation as if that is normal. She put hot towels on me which were cold by the time she reappeared. I had a Groupon and when I checked out, the girl at the counter told me to check out their other upcoming specials, that there would be one on Living Social & another one on Groupon. I purchased 2 massage Groupons, one for me and one for my husband. When I tried to schedule the appointments, they refused to honor my Groupon since I wasn’t a «New Client». I explained that the staff directed me to purchase the special in spite of the verbiage on the coupon but the owner refused, said I could go on their website and take advantage of a different special because they only use Groupon to bring them new clients and they would NOT MAKE ENOUGH MONEY if they honored my Groupon. She said that Groupon charges a «hefty fee» and she would be PAYING for me to be there. OK, well, then instead of me returning to your sub-​par business and bringing a NEW client with me, how about I return BOTH massages and never go there again? The owner said she was positive the girls would never tell someone to purchase a 2^nd Groupon (essentially calling me a liar). Then as an additional slam, tells me I can go to Massage Envy or a massage school to take advantage of massages with a lower price point! She never once apologized for their mistake or made any effort to fix it. By the way, Groupon was AWESOME… refunded my money and was going to put in a request for them to stop doing business with a business that treats people like that!

They have since moved to liftbridge lane in fairport. Beautiful spa, professional and very polite staff and relaxing music. However, as an athlete I asked for a deep tissue massage to work on the million muscle knots in my upper back and shoulders.
Instead I got COVERED in an unnecessary amount of oil and more or less tickled for 60 minutes. I’m sure that’s what most people like, but for me it was a waste– the entire appt she spent only a bit of time on just one muscle knot. I really don’t need my fingers, toes, shins, and bottoms of my feet petted. That is NOT a deep tissue massage.
I’m sure this is a lovely place for easily exasperated soccer moms to be basted in too much oil and feel pampered, but if you’re an athlete, steer clear, there are much better options out there for massage which will actually help your muscles recover.
One final note, it was absolutely freezing in the massage room. Could not have been higher than 65°. I was so cold the entire time it would have been very difficult to enjoy a massage, even if it were what I had asked for. If you like a comfortably toasty room during your massage so your muscles can actually relax, this is not the place for you.

Theratopia’s customer service is seriously lacking. I left a message on their answering machine to make an appointment, but I never received a return call.
After not hearing from them, I called them (again) to make a massage appointment. However, they refused to put the appointment in the book until I could provide them with a Groupon voucher number. I explained to the woman that I had been burned by one too many Groupon business — and that I would purchase it as soon as I had a confirmed appointment (I had it up on my screen). The woman was unrelenting and refused to make the appointment.
There are plenty of other massage options in the area. Ones that have better customer service.

Known for their best of both words (therapeutic massage & aesthetic treatments) Theratopia Spa is just that… Therapy.
GLOW: excellent décor, spa music and atmosphere (ABSOLUTELY LOVED THE CEILINGS)
Therapists are Amazing… LMT, Brandi put me to sleep (in a great way). Spa Director, Aimee is a true professional.
GROW: historic box factory in Fairport can be a bit unwelcoming if you’re unfamiliar with the area.
Railroad Sounds
Public Parking
Secretarial staff (somewhat slow/​limited)

Beautiful office, disappointed that there was no restroom You have to use the public one down the hall.