Pep Boys

Brought my car in at 1:00 on a Sunday with a slow leak. They said it would be a couple hours. I called back at 5:00 and was told they were getting to it next. At 5:45 I was told they could not get to it. I asked them to put the spare on and was told all the mechanics were gone and I was SOL. If they would’ve just been honest with me when I dropped the car off I could’ve taken it somewhere else and got the work done. Avoid these guys and look at every other review left for them I assure you they are accurate.

Worst auto shop EVER! Called and set up an appointment to have a tire installed. Got a date and time as well as a price for what the job would cost. Showed up on my scheduled day and was told that none of my information was in their system. They couldn’t even find the tire that I had shipped to their store! I saw all the tires lined up behind the counter and actually found my tire that they claimed they didn’t have. They said «oh sorry, not sure what happened.» Then they proceeded to quote me a considerably higher fee to do the installation and said that I would have to wait a couple hours since I «didn’t have an appointment.» Even though I did and they simply couldn’t find it. Asked for a manager at this point, and got a very rude and uninterested supervisor who said I had to wait because they had other people scheduled. I said yeah I know! I was supposed to be one of them. They said there was nothing they could do. They offered to reschedule my installation but would not honor the price they had initially quoted me at which point I grabbed my tire and went to a competitor down the road that had me in and out in less than 30 minutes. I guess I should’ve learned my lesson when they scratched up my mother’s Mercedes when she had her 4 tires replaced. Do yourself a favor and RUN as fast as you can from this dump!

I bought 2 of my cars to them today. The 1^st one I needed a caliper among other things. I have done plenty of work on cars in my younger years so I know about auto repairs. I know a caliper for my car costs about $ 50.00. You pay about $ 90 for the caliper but there is a $ 40 core charge, which means you pay $ 90 for the caliper but then you bring or send the the broken caliper that you take off the car back to the place you got the new caliper from and they give you back $ 40. This makes the cost of the caliper $ 50. I checked the price today and of the many places I checked the most being charged was $ 50 after the core charge is returned. Pep Boys charged me $ 127 for the caliper, just for the part. When I asked for the old caliper back so I can return for the core charge refund they said they need to return it to get the core charge refund. I asked how could the $ 127 they charged me be taking the core charge refund into account. The guy told me the caliper they had to get was expensive. There is not a place around that charges more then $ 50 for the caliper for my car after the core charge is returned. The normal mark-​up for a part by a shop is 25%. At $ 127 Pep Boys marked the price up almost 3 times what they paid for it and maybe more considering $ 50 is the retail price of the caliper, after core charge refund; and I am sure Pep Boys did not pay full retail price for it. Even if Pep Boys paid full retail for the caliper at $ 50 with the 25% markup they should have charged me no more then $ 62.50. Pep Boys took the normal price with the 25% mark-​up and doubled it. ($ 62.50 * 2 = $ 125 and they charged me $ 127) I asked where they got the part from and they would not tell me. I also had a state inspection done, oil change, and replaced the brake pads and rotors on the front and back wheels so it was not like this was a small repair that they needed to mark-​up to make a good profit. They charge $ 100 an hour labor and charged 1.5 hours of labor for each set of brake pads they replaced when the auto repair time manual shows 1 hour of labor time required not 1.5 hours. Five years ago when I still changed my brake pads myself I could replace brakes and rotors in 45 min per axle. This was a $ 917 repair bill. just for this car and I had a 2^nd car to still pay for.
My 2^nd car to be repaired that day needed rear brake pads and rotors. The common price for the rotors for my car is $ 45 per rotor, $ 90 for a set of 2. Auto Zone charges $ 45 per rotor. Pep Boys tried to charge me $ 167 for two rotors. Please note the rotors are a stock item for Pep Boys and you can get the rotors in the Pep Boys store for $ 53.59 each or $ 107.18 for two. I just looked it up online. First you will notice Pep Boys charges $ 17.18 more for the two rotors then Auto Zone charges. Assuming a standard 50% mark-​up Pep Boys pays $ 53.59 for the two rotors. They probably pay less due to their buying power as a large chain store and considering Auto Zone sells the same rotors for $ 90 for two they probably cost $ 45 for two wholesale. On rotors Pep Boy’s is charging over 3 times, and if they pay $ 45 for two rotors, almost 4 times what they pay for them if you have their service department replace them. You probably noticed by the above that the Pep Boys service department charges $ 167 for the same rotors you can buy in the store for $ 107.18. Why do the same rotors cost $ 60 more when the service department rings up the sale rather then the store? Pep Boys already marked the rotors up by at least 50% to sell them in their store so why are they marking them up even more when the service department sells them to you? You are already paying extra for the labor so there is no reason to mark the part up another $ 60 over what they sell for in the store. If the rotors cost $ 107.18 in the store they should cost $ 107.18 in the service department plus the labor to install them not $ 60 more for the part. I asked if I could purchase the rotors elsewhere since the price Pep Boys quoted me was so high and the guy said sure. I bought the rotors at Auto zone for $ 90 for two and gave them to Pep Boys. Pep Boys then tried to charge me $ 100 labor to install the rotors. I was already paying to have the brake pads replaced and once the brakes are taken apart you just remove 1 clamp to remove the old rotor and attach the new one, which takes 5 min per rotor not 1 hour. The 1.5 hours charged for brake pad replacement includes the time to replace the rotors already. It was clear Pep Boys did not expect me to know that when brake pads are already being done and 1.5 labor hours is being charged there should be no charge for rotor replacement. When they were charging me $ 167 for the rotors there was no labor charge but now that I provided the rotors there was a 1 hour labor charge to put the rotors I gave them on. Why would I pay $ 90 for rotors at auto Zone to have them only take $ 67 off the bill instead of the $ 167? This way it was costing me $ 37 more

Had my car towed here due to an emergency during an ice storm and they were the closest shop. Needed a new axle and wheel and they tried charging me over $ 1400! I considered my options, tried to save the money, and decided to tow it somewhere else to a privately owned shop. They only want $ 600. Nice try, pep boys.

Worst auto shop ever.
Had a 930 apt for a state inspection. Over 4 hours, They have no respect for timing or sticking to their own appointment times they give out. They over charge and are the worst. Go else where to fix your car

Rude and incompetent customer service. I called ahead and checked to see if I could get an oil change and was told there was no wait. When I got there 10 minutes later I was told they wouldn’t be able to service me. The person at the store was not even remotely helpful or apologetic.

avoid this place. I had a 9 Am appointment. got there early and was told it would be a few hours. I asked what the appointment. meant. it means they will get to it sometime today. Obviously what they mean by appointment and what I learned in elementary school are 2 different things. I took my car to the dealer where I bought it and got in in 45 minutes. no appointment. I’m done with. pep boys. WHAT A WASTE!

Rip off $ 950 for a water hose and temperature guage. Ridiculous will be reported to bbb

Very poor service for car repairs. They had my car 3 days and all they managed to get done was an oil change. On day 3 they finally gave me the estimate for the work I needed with a big price tag and the need to make a new appointment to get the work done. I had made my appointment online and chose the earliest slot at 7am and dropped it the night before in the Early Bird Service. I called on Day 1 around noon and they had not even realized my car was there and proceeded to argue with me about having a 7am appt because they are not open at 7am — so why did it let me make an appt for that time? They finally looked and confirmed I did indeed have an appt at 7am and they would move me up in the line of cars they had taken before me. Did not hear back from them until Day 3. At that time the guy, Raymond, who just seems shifty to me, tries to convince me I should sell my car and buy a used one instead of getting the repairs. Never saw a place so opposed to the idea of making money, actually saying I should not let them do the work and even when I authorized part of the work to be done on Day 3, I got there that night for the pick up and they had not done the work because it would be easier for them to just wait and do it when I bring it back.

typical retail issues ;
staff could care less
mechanics inexperinced
jobs needed to be done twice (sometimes 3 times)
parts limited selection
prices actually not good
and bought used parts packaged as new
ashame they didn’t used to be this way

We were going here for years and actually liked the staff, but that’s just not enough when we’re talking about fixing your means of transportation. We took our car here 4 or 5 times over a 6 month period due to a squeeling noise. They told us it was a belt and that they fixed it, but then the noise started again. It ended with us on the side of the road with a car full of steam because (as we found out later) the ‘fixed’ belt broke and it was the one that controlled the heating and cooling of the engine.
In short we’re in the market for a new mechanic.

Let;s keep this simple.
Just avoid this place at all cost!

There are very nice people working here that are helpful and courteous. However their repair and maintenance services are slow. Over 90 minutes for their «29 minute» oil change even with an appointment. I would only come here for their products.

I don’t know why I go back to this place. I’ve had my oil changed at this Pepboys in the past and was hesitant to do it again because they never call to tell me it’s done, and they did poor work on fixing an oil leak (it was not fixed). They didn’t close the hood properly after changing the oil this time. When I got up to speed on the highway, my hood flipped open and cracked my windshield and dented my roof. The hood is ruined. I was thankfully not hurt, and no other car was damaged, but boy was I scared. I am trying to get Pepboys to fix it for free, as I consider this their fault.
Go somewhere else for car maintenance!

Classic Pep Boys.
You should know what you’re getting ahead of time.
1) Very slow service, and slower by 2 hours than what they promised.
2) Disengaged staff
3) Average skill. You could take your Honda for an oil change or inspection, but not your Mercedes for anything, or even your Geo Metro for something major.
With that said, they are honest, and won’t rip you off, or tell you something is wrong when it isn’t (their errors are almost the other way it feels like).
So for that alone they get 3 stars, since at least 30−40% of mechanics will openly rip you off if you are unaware.

I made an appointment for an inspection at 8am. I got there at 7:40a to make sure I was first. I was. At 8:30a, I was told 2.5 hours because two cars were in front from the night before. At 11a, I was told one more hour. I got my car at 12:40p. 5 hours! With an appointment. I will NOT be back. HORRIBLE!!!