Mediacom

Today has been my worst experience with Mediacom. First of all, it took 2 weeks to get a tech on their schedule just to turn on a phone line and now the tech is 2 hours late. I have called Mediacom 3 times and been given 3 different arrival times. They have me a $ 20 credit to my account which does nothing for the entire Saturday afternoon that I have missed. I have been a Mediacom customer since 2009 in Alabama and was one 4 years in Florida. I will not recommend Mediacom to anyone again after this. I will start shopping prices now for a new provider.

I had the #1 worst customer service experience in my life thanks to the terrible technicians in fairhope alabama from a previous encounter with these people about a year and a half ago. Long story short… some tech drilled a hole in my house that was unnecessary. Another tech came to my door, rang the bell and when i opened it 30 seconds later, he was holding his hand up to «hault» me while he was chatting on the phone. I stood there with my door open waiting for him. Finally, «So what is the problem here?» Rude, bad attitude… terrible, terrible.
Now internet cuts off and on… made arrangements to be home to meet the tech. No show. I’m thinking about going back to the slower (in my area) AT&T just to NOT deal with this terrible company’s people.
Good luck going with this company. I do NOT recommend them whatsoever.

TV is out, and it’s going to be two weeks to get a tech. Not great.
They claim short on techs.

I have never heard anyone say anything positive about mediacom. Service so bad I cancelled my cable 4 years ago and still don’t have cable. Saved thousands so far and couldn’t be happier. Using their service for internet. It goes down every few days. Good luck getting through to customer service on the phone. They say to contact them online. How can I do that if my internet is down?

Worst internet service ever… 4 days without wifi and counting. Called their customer service 4 times and 3 times there was an outage and 1 time they said that everything was ok when none of my devices could not get connected… I wish i could rate 0 star but Unilocal doesn’t allow me to.

This company has the worst customer service I have ever been exposed to. Recently a tech came to the house to replace a failed modem, and he was rude and disrespectful.
This proves to me why competition is important, because mediacom is the only local cable internet provider in the area. Lack of competition breeds lazy, rude, self entitled customer ‘no-​service’.

I have lived in several cities in Texas, Oklahoma, Georgia and Alaska. This company is by far the very worst cable company ever and I have no other competing companies available to me, in this area. I could not get reliable internet service for the first six months of service, but that’s only the beginning.
They would send someone out, say they have fixed it, leave and then I had problems getting online. This happened over and over and over again. One of them came out and actually had the audacity to accuse me of stealing cable from the neighbor. As it turned out, I have two cable boxes because we have an addition to the house. They (all of them) were completely ignoring the huge cable box that was located on the very same side of the house as the other one. The jerk who made the accusation even went so far as to drill a hole through my wall right beside my front door to «rewire» it, which wasn’t necessary. A FREAKING HOLE!!! I know this wasn’t necessary because when I asked him about that second box, he literally said, «That’s not ours.» I then asked him why it said Mediacom in HUGE FREAKING LETTERS on the box. I could actually see the blood drain from his face, but did he even apologize? No. The moron freaking drilled a hole in the wall because he didn’t even bother looking at the other box!!!
Then let us discuss, for a moment, how I nearly got fired because of Mediacom. I had problems again and they said they’d send a tech out on a certain day. There was no tech, he was a no show. I missed an entire day of work for that. Oh, but we’re only getting started here! When I called them they assured me that the next day they would come. They didn’t. I was livid when I called back again. It took them 4 freaking days… FOUR… to finally show up. I missed FOUR days of work because of these people and nearly lost my job. Then there was the problem with sending out the wrong tech person. They would send out an indoor tech, who would tell me that I needed an outdoor tech. I would call to schedule the outdoor tech, telling them that this is what the tech said that day. They would send me another freaking indoor tech. This went on several times as well. When I called the final time and I insisted that it had better be an outdoor tech, he actually said to me, «No, you need an indoor tech. Trust me, I know what I’m talking about.» I then launched into a tirade. No company has ever made me so angry! I didn’t cuss, but I was freaking pissed off. The service reps weren’t even bothering to READ THE FREAKING HISTORY OF MY ACCOUNT, WHERE TECHS WERE LOGGING IN WHAT I REALLY NEEDED!!!
Now today, here I am, once again, with a spotty connection. I had three Mediacom employees tell me that outdoor lines need replacing every 2 – 3 years. It’s been 5. Well, 4 really if you count how long it took them to realize that you insert line A into slot A. This is something a 3-​year-​old would have known. I just called them and no surprise, they are sending an indoor tech, refusing (even after I spoke to the supervisor) to send me what I am requesting. That’s right, the customer is NEVER right according to Mediacom’s policies because they have a «protocol» to follow which doesn’t include making the customer happy. If you Google my user name with the keyword «reviews», you’ll see that I’ve written tons of reviews all over. Not once have I ever said, «don’t use these people» or «don’t buy it». I won’t break that rule, but I am giving you fair warning here. You will be VERY sorry if you decide to go with this company. Their history is not just a one time problem. This has been going on for years.
If you decide to use Mediacom, prepare for damage to your house, missed days at work and to be treated very VERY badly and disrespectfully. I cannot stress this enough. Use them at your own risk and consider yourself gravely warned.