Woodline Cabinets

You want to know what a professional is really like… go see them without an appointment! This review has to do with the customer service I received with Woodline. I originally spoke to the owner Paul over the phone (picked up the first time I called) about doing some custom cabinets on a new construction home (it has Woodline cabinets in now) that will not be ready until the end of next year. He was seriously the nicest man I have spoken to in a long time and he was funny too. He explained the next steps I should take with my builder.
After talking with my builder I stopped unannounced at Woodline Cabinets (I was nowhere near by) because I wanted them to see what I was talking about so then I can go back to the builder with an approval of sorts from the cabinet company. I was greeted by John the design engineer who conveniently was able to pull up the kitchen blueprints of my future home and see what I was talking about. We began discussing my request and vision for my kitchen and as I demonstrated pictures he assured me that I was not asking for anything extraordinary. John was very personable, knowledgeable, and took the time to speak with me. Long story short my builder will not work with me and I have to wait until my house closes, but the service I got at Woodline is something to write about. I look forward to using this company despite the other reviews.

Spoke with owner Paul McCay. Told me he was doing me a favor selling me cabinets. Told me I can go somewhere else. What a joke! I don’t know how this guys company got a contract with Discovery Homes with such ego and attitude. Hope this company folds!

HORRIBLE CABINETS!!! We bought our home in 2009 which is when it was built. It was discovery homes and they used this company Woodline Cabinets for all of the kitchen and the bathroom cabinets. Within a few months of living there, we noticed that the color on the cabinets was peeling off. We had a one year warranty with Discovery Homes so they contacted Woodline cabinets and they came and gave us new doors on the 2 cabinets that was peeling the worst and filled in the other spots with a wood pen/​marker. Well, the peeling continued and we were told it was due to «water damage’. The cabinet peeling was the worst in front of the sink both in the kitchen and the bathrooms but they were also on about 50% of the other cabinets that are no where near the sinks. We were told there was nothing to be done. Now 4.5 years later, the peeling has continued and we needed it fixed in order to list our house on the market. I contacted multiple different cabinet specialists and contractors who all same the same thing: The cabinets were made poorly and they missed a step in the finish which is why they peel! I contacted Woodline cabinets who sent a technician to come and look at the cabinets. He even agreed he had never seen anything like this. I was told by customer service, Brett that they would not fix the cabinets for free, even though I have multiple specialists telling me they were not made correctly. The owner apparently stated that was to be expected 5 years after having them! He wanted to charge me for new cabinets at regular price not even 5 years after they were put in! Not even at cost! So, this company already made a profit when they put in the original defective cabinets and now they want to make another profit! I will never buy another home that has woodline cabinets in them. Even the owner ADMITS that these cabinets will fail within 5 years so why would any home owner and home builder use them?!!