Straw Hat Pizza

I was working near this Straw Hat pizza during their lunch buffet so I decided to try them out. When I got to the pizza, there was some obviously old pepperoni pizza and a few slices of combination. I took one plate, ate it, and they finally brought out another pizza, which was gone in about a minute as several people were waiting for more pizza. 20 more minutes and zero pizza came out. The employee came out several times to clean tables and such so they knew they had nothing but a couple slices of crusty pizza that were there when I had walked in. So, if you want to pay for a pizza buffet and eat only salad (which didn’t look good either) then go for it. This is a poor excuse for a pizza place and management obviously could care less as they haven’t responded to any of the Unilocal reviews or made changes to improve their customer service. I will not be back unless I hear of significant changes.

Very bland, adequate pizza. Not gross, but I would actively avoid it considering how much good food is out there.

Slow service, and the HotHat sandwich has shrunk to the size of my pinky finger. I won’t go back.

Polite employees, great food and a cool place to hang out to watch the game! Did I mention great food?

Pizza is gross and the restaurant is dirty! Don’t touch any of the remotes for the TVs either– they are black and oily. Oh and it’s hotter inside than outside

Great pizza, reasonably priced. The service is decent. I think they’re going for a sports theme, but they’re are some random movie and television decorations tossed about. There seems to be locals the three times we have been.

This place is better than i have expected. they have enough tvs on the wall and accurate environment for watching sports. Ask for the specials to get right price.

I know customers are quick to only point out the bad, so I wanted to do the opposite (8 Since we’ve moved 2 the area, my husband & I have ordered here several times with no complaints. I know perfection takes time, and with this pizza parlor, you get what you pay 4! I’m trying the marinara pasta 4 the 1^st time tonight & I’m sure we will enjoy it. Thank you for the great food & service thus far!

Worst pizza buffet EVER!!! We ate at 11:15 for lunch… Salad was old and wilted. Looked like the only pizza on the buffet was 2 slices of each kind they had left over from the day before. Asked for more pizza and they said oh yes a few more will be out in 1 minute. Was there for an hour they brought out 1 sausage pizza and 20 min later a ham pizza. DONT EVER EAT THERE. I WILL NEVER AGAIN!!!

So when I first moved to Fairfield, I ordered Strawhat Pizza and got Pasta and Bread sticks, and BONELESS CHICKEN WINGS
They brought the wrong pasta and the wrong bread sticks, and brought me bone-​in wings.
I had called into the store and got a credit for a future order, but never used it.
My husband ordered from them again tonight, without me knowing, so we didn’t use our credit.
He ordered a Salad, Garlic Cheese Bread, and Alfredo Pasta.
He asked for LOTS OF RANCH for the salad and we like to dip our Garlic bread in it as well.
I guess our order got delayed that we made at 7:15
Our order came at 8:53
I immediately checked to see if there was ranch and there was NONE, not a single drop.
I told the kid I wasn’t happy about this, I am not going to eat a salad with no dressing.
He said they close at 9, so he can’t go back and bring us ranch, and that he had «a really hectic day»
So we decide whatever, we will eat the salad tomorrow when we get the ranch.
Open up the Pasta, and its some red meat sauce pasta, NOT ALFREDO.
Take a bite of the garlic cheese bread and its FREAKING COLD AND HARD.
Oh, and I’ve included a picture of the brown lettuce leafs on the salad.
DO NOT ORDER FROM HERE.
ORDER FROM PIZZA GUYS — I personally know the owner and they are HIGH QUALITY and value customer service.
I will also be posting this review on my NextDoor Neighborhood Community, as well as our Facebook neighborhood page.
And I am going down there tomorrow and demanding my money back for my last 2 orders.
Absolutely ridiculous!

Tonight my daughter and I were alone for dinner while my husband worked so we had straw hat deliver. She got the kids meal, personal pineapple pizza and drink for $ 4.99, great price! I got a hot hat which came with fries and we ordered some garlic twists. The kids meal was substantial as well as the hot hat. However the French fries served with it were cold and stale. The garlic twist were rock hard and flavorless. It took 1.5 hours for our meal to be delivered (we live 1.5 miles from this location) our meal total was $ 23.99 including delivery. We both felt sick to our stomachs after eating the food. I am giving it 2 stars because 2 items that we ordered were «okay»

Usually okay pizza, convenient since it’s close to home. Just called to order, a guy with broken English picked up. He was not understanding me and I definitely was not understanding him. But, did he really have to hang up on me? Rude.

Pizza was made adequately and in a timely manner. I ordered the dinner combo. The cashier failed to give me a salad dish nor a cup. People forget sometimes, I understand that. After sitting for 5 min, I realized what I was missing. First asking for the salad plate. I assumed I would receive the cup with the pizza but I did not. No apologies whatsoever.

Went in with my family, really enjoyed service and food was great as well. Order combination and some bread sticks and it was made just the way I like it.

Called for order for 20 minutes. No one picked up the phone the whole time. I know there is usually only one person working there so I kept calling. Some one finally picked up at 9:36 pm. I asked to order for pick up and he said they were closed for the night. First of all it wasn’t 10pm and second of all maybe the pizza could have been cooked if they picked up the phone 20 minutes earlier! Very disappointed.

Good pizza and best burgers in town! Karaōke on Saturdays is an added plus. Great, wholesome fun for the whole family.

It wasn’t terrible, it’s certainly edible. I also figure the location itself probably has a much better atmosphere. After waiting almost 2 hours I though for sure it would have been worth the wait… it wasn’t. If you do order from them, make sure you get a craft pizza or something fancy, because their basic pizza was equal to a frozen Di Giorno.

The wife and I went to straw hat for the lunch buffet. The pizza looked and tasted like a frozen pizza from the grocery store. There were a lot of TVS on the wall, none with the volume up, none with closed captioning turned on. While we were there, a customer came in to return her pizza and side order, she complained it was cold and nasty… she was most likely right and like my wife and I, most likely not going to return.

Worst service I’ve ever experienced. After the clerk got my delivery order wrong. I talked to the «manager» he said he would send me the correct order in 30 minutes. An hour later still no sign of my correct order and I am very displeased with the service.

Wife and I went here for their lunch buffet.
The food was meh, better than a frozen pizza but no where near Mountain Mikes or Round Table. In fact I would put it below Costco pizza. (keep in mind this was lunch buffet pizza, so I don’t know how long it’d been sitting out etc.)
The service was excellent and friendly and we were checked on many times. Really nice environment and the TV’s are a plus. Wife pointed out they do other food in addition to pizza such as pasta, burgers and even what appears to be a yogurt or ice cream bar. They also deliver within the area.
Paid I believe $ 15 or $ 16 for two people for drinks, pizza and salad. Can’t complain here.
The convenient location, service and variety of foods they offer are why I gave it 4 stars despite the average pizza.