Screen Guys & Sweep Guys

Promises, promises on his warranty, talks alot, and no respect for the customer, shop around.

Order a new screen with a DOGIE DOOR!
Waited two to three weeks so called the wife of the owner who is also the secretary didn’t even know who I was getting out anything about my order and I confuse me with another customer!
Then long behold the next day I received a call saying would like to deliver deliver your door to you they brought the screen was very rude and told me that my doggie door wasn’t ordered and that it would be a while before it would be in only to find out I still have been waiting 3 ½ weeks later I have not seen a doggie door nor have I received a phone call nor have they returned a call I highly recommend that you use a different screen company and or chimney sweep because this Company can’t keep their word nor can they serve their current customers why would you want to trust them

These guys are great! Very personable.

Great guy, great work, and the quality of the materials is top notch. I had a broken screen, called him, let me come to his house and he made me a new screen in under 30 minutes. I will definitely use him again.

I have had these guys do my chimney sweep, my window screens and install a front screen door about a year and a half ago. Was told that I had a two year warranty on the screen door. So now that the lock mechanism stopped working I called them so they could come out and take care of it. I was told that they couldn’t do anything for me if I didn’t have a work order number. After telling her that when I was getting bids for the project. The reason I went with them in the first place was because I was guaranteed that since they are a small family business that they would stand behind their work and materials within no nonsense. A simple phone call and him and his son would be here right away with no corporate red tape. Well when I called, his wife who runs the office, tells me that without the work order number, there is nothing she can do. Now if that doesn’t sound like corporate red tape… I guarantee that if he had come out now for another estimate he would have remembered me and the work he did here — but no work order number and no warranty. I would understand their position if they had not sold me on their company as an old fashioned family business that just stands behind their work. Had i known that. I would have gone with a bigger company with a longer warranty… All for less money. At least the red tape would have been expected and I would not have been so trusting that a simple phone call would take care of any problems.
She told me she would call me back in a week. Great. I dont need to use the lock on a SECURITY door for a whole week. I will post an update next week and see if their system allows them to honor their old fashioned stand behind your work and material warranty. I should probably start looking into how to file a complaint with the Better Business Bureau.

Really No Stars!!! My husband and I purchased a screen door two months ago and paid almost $ 300. We have had problems with the screen sliding on its track almost since the date of install. We tried to reset it several times over the course of two months but it became clear we couldn’t fix the problem. We called Screen Guys to request repair. Not only was I called «Honey,» but I was told I shouldn’t have waited so long to call as if it was my fault the screen was malfunctioning. Then the lady hung up on me when I told her it appeared she was blaming me and asked not to be called honey. Incredible! I own a business and I would never treat a customer that way. We now have a malfunctioning screen door and no appointment for anyone to come out and fix it. I would never recommend this company and would actually warn everyone to stay away. Epitome of over priced work and bad customer service!

Great service, I would use them again. He came to my house on a Thursday morning and finished my screens the same day, came back and installed them. The screens look great, even put the slider in the correct way. Great work he does take proud in his work.

I just called Screen Guys for another project, based on my last good experience. I expected to find here other high ratings like mine, but I guess small businesses sometimes miss a loop here and there, or have office-​management gaffs. In my case, (2 years ago) they surpassed my expectations, not only providing me a replacement screen for my slider door, but making adjustments to the slider frame (which was beyond their call of duty or pay). The owner himself did the work with cheer and pride in his work, and passed on some helpful relevant tips. His work constituted not only a replacement, but an unexpected upgrade. I got the black screen (he had a sample to look through) which allows me to enjoy seeing my backyard garden with much better clarity. In my opinion, they deserve success. It’s an honest, responsive business

Wow, what an experience! And NOT a good one! We were told by their office that they measure and build the doors on site. The installer and builder told us, after the fact, that they do NOT do this. They came on a Friday, took the measurements and had no bills of lading to even write the order up with, and told us that the door would probably be ready on the following Monday and they would call on Monday to set up an appt. for the installation. A week and a half after Monday, they called to tell us the door was done! When confronted with the misinformation we were given, the office person became very defensive and rude. She also said they had called the week before and left a voice mail, that never appeared on our phone. TWO WEEKS after coming to our home, we got a call from the owner, who acted just like the office person, and was rude, controlling and wouldn’t hardly let us even talk! Wow, what a way to do business! These people have poor communication skills, NO customer service etiquette, and can’t keep their OWN stories straight. This is one household that is looking someplace else for a screen door! Yikes!