Rena MacDonald – State Farm Insurance Agent

Rena as been my agent over 20 years. She has been there to guide me through many financial endeavors. I have not met an agent like Rena. I would recommend her agency anytime, to anyone, and anywhere. I have never made a recommendation like this before.

I am a new customer to State Farm and so far I couldn’t be any happier. I have been working with Miranda and she is so helpful. She goes above and beyond for her customers. I can say I will be a State Farm customer for life.

Rena has been my agent for over 20 years.
I have started with one car, and renters insurance to three & four cars, and home insurance.
With very few claims over the years, my rates are affordable. Rena has always been available when I need her… Like the commercial!
The staff is friendly, always willing to help, and knowledgeable. They can give information and quotes on any car we’re looking to buy, changing our policies or adding vehicles. Miranda is my favorite!!! Always cheerful, follows up like clockwork and helpful BEYOND expectations.
Recently, we’ve even begun looking into an Umbrella policy with State Farm.
The website is easy to use. But I know Rena is there when I want to talk live.
Rena is THE BEST agent I could ask for, and that’s why I’ve stayed loyal for 21 years and don’t plan on going anywhere else!

This particular office is always friendly. Nice people and fast service! Never felt stressed.

This is the first review I have ever written. I definitely want to share my experience with Miranda LaRocco at Rena Macdonald State Farm insurance in Fairfield Ca. Although Miranda was always a pleasure to work with regarding my insurance needs, it was her desire and ability to provide an amazing service through the State Farm bank (I didn’t even know existed) that I want to share. I called Miranda to get a quote on adding my new Honda Fit to my policy. She invited me to come in and discuss financing my car with State Farm. Since Capital One hadn’t sent a check to the dealer yet. I left the office with a check to take to the dealer myself. I don’t know how she did it but she shortened the number of payments from 72 to 60, and my payments went from $ 360 to $ 330. Over $ 6000 in savings. A week later she did the same for my son that had already been paying on his Mustang for 13 months. When I got a gift card and thank you card for trusting them enough to send my own son is when I decided I needed to learn how to Unilocal. Please give Miranda the opportunity to help you. You won’t regret it ! My sons fiancé feels the same way. She is the latest family member to be blessed by this establishment. I wish there was more than five stars.

I am so glad I randomly stopped into Rena Macdonald’s office all the way out in Fairfield one day. I live all the way in Pacifica but Rena and her staff accommodate me so well, I don’t even care that the office is far. They are always polite and very knowledgeable with any questions I have. My agent Nicole is amazing. She goes out of her way to help and give you the best recommendation for your insurance needs. She is always ready to help and does it in a genuine and caring manner. Me and my wife will be clients for a long time and will happily recommend this office to others.

«Does your insurance company feel like family? If not, you may want… to consider Rena McDonald with State Farm. I can’t wait for Miranda to meet Charlotte (My new Chevy). If word of mouth is the best advertisement, I’ll sing their praises all day. Like a good friend…»

Rena and her staff are solid professionals.
They are always diligent when I ask for clarification and are more than accommodating when I need to adjust coverage for my various policies. Additionally they are very informative regarding insurance gaps or areas that can be discounted.
I look forward to my continued business with them

I have been a client of Rena MacDonald’s for two years now. Her office has been very responsive to my requests. As I work for a company that handles insurance losses, I have seen State Farm in action on the claims side and have been impressed with the responsiveness of the company as a whole. That is the primary reason I chose State Farm. I witnessed an agent on site of a fire writing a check to the insured. Now THAT is personal service and THAT is what I love about State Farm.

I have been with Rena for a few years now and they have been great taking care of my needs. I have had a wreck and several roadside hazards mishaps and I was treated with respect and care when they where dealing me. My car got fixed properly with no issues or drama. I recommend receiving a quote from this team and giving them a chance to so you how it’s done properly.

If I could give this office a negative star rating, I would. Words can hardly express my frustration so this review is on the LIGHTER end of how we feel. For the past 3 months straight my wife and I have had nothing but issues with this company. We are literally having to Email/​call them on a daily basis to try & figure out what is going on with our insurance. We are being told incorrect information constantly. One price is given and another is charged. They billed my wife two months in a row an amount larger than what she owed and we had to wait several weeks for a refund. Miranda is rude and speaks to people like they are children. Rena is nice and seems to fix things once she actually gets involved but it is nearly impossible to get ahold of her. Not once have we ever received an apology for their constant mistakes. We are called multiple times weekly to try and have us come in so they can up sale us but we have three cars insured through them and they can’t even seem to handle that why would we ever want more products. I can honestly say State Farm or maybe just this office is the absolute worse insurance company. We are looking for a new insurance right now and plan to switch immediately so we do not have to deal with this place! I suggest if you are interested in switching insurance companies do not come here unless you want constant phone calls and emails, incorrect information, and rude service!

Rena has been my agent for many years and has helped me transition from being single to getting married, buying a home and starting a family. Each step of the way she has helped me determine just what I needed to protect myself and those I love. She is excellent at what she does and is easy to work with. I have never felt as though she was selling me on her products. We assess the needs together and discuss what I can afford. She is fantastic.