Pacific Sound and Protection

UPDATE: today Feb 24, I had asked my sales guy at hilltop VW to get ahold of Carlos to request for my warranty card. Carlos told him I had to personally call. When I did which was only 20 min after he spoke to my sales guy, he now denied knowing me or the sales guy or my car. He told me I had the wrong number after he confirmed when he answered it was Carlos! He ended up hanging up on my after I requested my warranty card! Stay away from this business if you want to stay sane this experience has been a total nightmare for myself and my cousin as well as my husband. See below for my experience! I also have pictures to prove the poor quality of work!
Where to even start? My cousin and I purchased brand new 2016 VW’s from the Hilltop Dealership. They offered to pay for our tint on both cars. Carlos told my sales guy they were not allowed to pay for the front windows (driver and passenger side).Even my sales guy was unaware of this. I thought it was strange but I said I’d pay for them. When I asked him what was the legal % I could get on the front two windows Carlos mentioned it’s all illegal. Now I have had all my cars tinted before and I knew this was not accurate. He kinda argued with me about it. I finally just told him do a %. Once my cousin and I got our cars back we noticed bubbles every where. Not only was there bubbles but they didn’t line the tint and they hand cut the materials. It was totally noticeable. When we reached out he insisted he can fix it. We did not want him fixing it as he messed up on 2 brand new cars. My cousin went over there (extra day, bridge price and gas to go all the way out there) and was faced with rude customer service. They insulted her and demanded for her to show them what the problem is. She left since they were not trying to refund us or just take the tint off. My husband called Carlos afterwards and demanded for them to refund or take off the tint completely. Carlos was very unprofessional he acted as though we were bothering him with our complaints and came across as though he did nothing wrong. He cussed at my husband and didn’t even offer anything for being inconvenience. We let the dealership know of the unprofessional this company is and how rude and disrespectful Carlos is. Now my cousin and I are out $ to have the tint removed and redone plus the $ we paid this place and never refunded! And to top it off I never received my warranty card from him in which he lied and told my cousin he gave it to me!

Great place to get stereo audio equip alarms and tinting. The owner is very knowledgable and helpful. He is also a man of his word recently had my new c350 tinted the day after the job was complete a friend of mine accidentally power downed the window ruining the tint. I called the owner he said bring in it at your next availability and they will redu at no charge the tinting is under warranty.
Again a great place to shop with honest and responsible people

I just want to start with thank you very much again on a perfect job on my new truck tinting & upgrade sound system .this is one of my five vehicles that I had done at Pac sound and as always they come through. Thanks Pac sound. B. Martin

This is the fourth time Pacific Sound and Protection works in my car. Judge by yourself!!! Afforable price and great service. Best of all friendly pleople. This guys are by far the best in town!!!

Got all my car window tint here. Excellent job and with reasonable price, cheap price .
Called around all window tint shop in Fairfield, Vacaville and they quote me over $ 250 for my car and need to make appointment for tint but I dont have time. Called here, get quote for cheaper than the rest of them and can bring my car right away .
Free wifi while waiting, the tint cut right and look clean after that …
Recommended this place for someone just bought a car and need window tint services …

No recomendable able con CARLOS y quedamos q primero meloasia mi carro Honda Accord por $ 220 y Cuando fui a RECOJER mi carro medijo q era $ 270 medieron otro PRECIO y me estaban cobrando POR algo q no isieron CHEQUIEN sus carros antes de recojerlo. They don’t do good job not recommend it

You cannot find a shop in town that will beat their prices. HOWEVER, you do get what you pay for. There are various spots where there are bubbles that contain lint. Also, there were pieces of film that were not cut and just hanging. On the interior of my car, they left a BIG MESS of the spray that they used to adhere to the film. In some spots the spray has stained the plastic covers of the interior. Lastly, the film on the front 2 windows are not evenly aligned to the top of the window… on one window, the tint goes higher than the other window.
If you don’t mind spending the extra $ 30 – 40 then do not get tint at this location. If you are on a budget, then this place might fit your needs.

A million stars if I could! They are the best! Came from Richmond from a place called custom glass tinting or something like that. This place has high quality tint and comes with life time warranty so any bubbles or pealing come back for free! Definitely recommend this place for everyone to come to so respectful and it cost less than $ 200 for every single window other than my windshield coming back for sure with another car! They do everything other than body work but yes they are the best of the best! And couldn’t get any better!

So I decided to update my review. Before I start, I just want to say these people are super nice and willing to get your car back and get it fixed if something wasn’t done right. Anyways, I went back to them because I got a new HU and wanted them to install it. This time I got a new harness for the hookup since I learned that my car had premium sound from the dealer and needed a premium harness to get the sub working. After a few days I noticed that my system just wasn’t producing the sound it once was. It didn’t seem like the sub was on but I never had time to check in. This past weekend I finally decided to open up the HU myself and take a look. I found that the installer never even connected the rear speakers or the sub. He just left it unplugged. So this whole time I only had audio from the front. I have a 2 seater so its kinda hard to tell. I also noticed that during the install they had caused some damage to my interior. I saw scratches and gouges near my gearbox cover which has to be removed to work on the HU. Like I said they are really nice people but the installers really messed up the interior which sucks more than the fact that they never connected my rear speakers.

Got all my windows tinted on a brand new Infiniti Q50 on 4−6−15. Noticed bubbles but from experience I know bubbles sometimes form along with haziness but they eventually go away. I waited 2 weeks without rolling windows down or washing my car but the bubbles were still there! After closer inspection, the bubbles contained hair and lint, these bubbles would never go away and they were on all windows! I contacted pacsound and they asked me to bring my car back in. Now I live an hour away from this place, an hour each direction. I bring my car back and the tech informed me it would take another 3 – 4 hours to fix my car, I had my baby with me so I made an appointment for the following Monday. Now today I bring my car back and wait almost 2 hours to find they only redid 2 windows, and the windows they redid has lint again! I just left, no need for me to waste my time anymore! Seen all the good Unilocal reviews and thought I’d give them a try but nope. Maybe for older cars people won’t mind bubbles in their windows but I have a brand new car and I know they would only get worse. The girl who works the front is the only bright spot, this place is not worth the drive, even when they try to fix their mistake they can’t. New car owners know ur car never feels the same after people do poor work, it’s like getting a bad hair cut it sticks with u. Please spend $ 50 more bucks at somewhere they know what they’re doing, funny thing is I was about to spend a whole lot more on a sound system bass upgrade until I seen my windows again, BEWARE!!!

I had my Toyota tinted here today. Price wise they are hard to beat. I would say they are probably the best value in Fairfield. Here’s the rub, they did an above average job on the tint, it is wrinkled in the back window in one corner, it’s not super visible but it’s still shows a lack of craftsmanship. I would still recommend this business based on value and availability of appointments. I wish they would have tried to re-​do the back window but I’m not going to hold it against them. Overall 4 stars.

Carlos and his team are really nice and friendly they tinted my car my car looks amazing in so happy with it and I definitely recommend it !!

Extremely productive shop with great prices, glad I checked this place out! Would definitely recommend

These guys were awesome. They stayed late to fix our stereo after another place messed it up. Their pricing was fair and they were honest with us the whole way through. We will definitely return and recommend to our friends.

Carlos, and his staff are awesome. These guys do great work and are trustworthy. Don’t be fooled by the competition give these guys a call I guarantee you won’t be disappointed. He stands by his products and will be there in the event of an issue in the future!

I bought a new 2015 Hyundai Sonata I love my car! Came to get it tinted 5% all back windows and 35% for front! And I am sooooooo In LOVE with my car now! Great price! Great service! I’m soooo happy! PacSound is the BEST!

I was searching for a business to install an alarm on my car. I went to a couple of places and got the run around. So I searched the internet and found Pacific Sound in Fairfield. I read their reviews and was pleased. I’m not to familiar with the area where it is located. I called the number and spoke with Haide, she had a very pleasant voice. I was in the right area, but a truck was blocking my view of their business.
When I walked in she greeted me with a smile. I told her what I wanted.
Carlos arrived and introduced himself, he was also pleasant and very professional.
Haide made me very comfortable it was a little chilly in the office she brought a portable heater over and turned on the television and offered me water. The place is very clean and smell good.
She told me she had only been there for a month. I was surprise ! She really took care of me.
Carlos and his workers were great!!!, They got me in and out without any hassle.
I’m was very satisfied with their work I’m going back tomorrow to have them install a new radio and CD player.
I wish there were more stars than five to give them.

I’ve worked with Carlos before on some projects, tinting and navigation installs mostly, and let me tell you he is the BEST! He is extremely professional and is always accommodating. I recommend choosing Pacific Sound first!

Carlos took excellent care of me and my Angry Prius. Got my windows done, and he made a suggestion on how to make the car look a little more even. Very helpful, never pushy, and showed me his car to say hey look what i can do, and you can trust me. I felt that his price was very fair as to what i had researched in my area. My was returned freshly washed, cleaned, and ready to go. He offered follow up advice about the care and feeding of the tint while it cured. Excellent, Excellent service, wholly recommended!!!