Mike’s Auto Body

I didn’t think anyone could take the pain out of auto repair, but the staff at Mike’s did exactly that. From the welcoming front desk staff to the super-​professional techs, we received first class service throughout the entire repair process. Our questions were answered completely and accurately, and the car was delivered on time. Most importantly, the work was fantastic! I would like to single out Lisa Warren for special recognition, because she was terrific in all phases of the project. Lisa combines twenty years of knowledge and experience with a real flair for customer service. GO TO MIKE’S!!! Lisa and company will take care of you!

I had an accident so I took my car to mikes auto body. It was preferred by my insurance Farmers. I took it on 4−20−16 @ 4pm and got a rental from enterprise. Ok. So the next day 4−21−16 at 10:50am not even 24 hours after I dropped my car off I got the a dreadful phone call while I was at work that one of their employees was backing up and hit my car. So now my car damage to the back door, driver door, which both have to be replaced and quarter panel. They gave me an estimate of 3000.00. I took it to another shop and told me it was going to be way more. They wanted to fix it themselfs and not go through our insurances. And also without any compensation to me. I don’t mean to be greedy but when your car suffers structural damage we don’t consider it safe, especially me having 3 kids. They wanted to fix it themselves but we got the idea they were going to rush and not fix it correct since the cost is coming out of their pocket. So now I have to go through another claim and Drive my car as is to get to work because I can’t have a rental until my car is in a shop. And I have to wait for an adjuster to come look at my car and get an estimate (took about 5 days on my first claim). I really can’t believe I have to go through this experience again. So I don’t recommend this place at all.

All I can say is EXCELLENT SERVICE!!! If I had thumbs on my feet I would give them 4 thumbs up!!! Their quality of work is superb. My car looks brand new… actually the front is… LOL!!! I pray that I am never in another auto accident but if I am my car is going here!!! Tony is THEE best and the funniest!!! I recommend this place 100%!!!

These guys are the best ! I came here because of Unilocal this is a place I would highly recommend. Mikes took care of my car. If you go ask for Tony Tell him Johnny sent you!

Cleanest, fanciest, nicest auto body shop around. Could not be anymore pleased! I had a few issues with getting my questions answered over the phone but I must admit the front desk ladies make up for it by being professional and friendly. The place is fully stocked with magazines (new ones at that) that you can read while relaxing on their plush leather sofas while drinking free cold bottled water!

Mikes is a recommended shop by State Farm and the reviews were good so I took our 2010 Lexus in to be repaired, the appraiser Lisa was great throughout but that’s where the positives stop! the estimate was for 11 days in the shop so we were pleased that on day 8 we got a call to pick up the vehicle! at first glance the bodywork was absolutely horrible! very wavy! the paint was horrible! orange peel worse than I have ever seen! they charged 410 dollars for a rocker panel that wasn’t replaced, they install a new step guard on the rear bumper that was so crooked that a blind person could do better! there was two huge scratches on the car that weren’t there when we dropped it and we had to wait while they buffed them out, the speaker in front vibrated when it didn’t used to, there were dirty fingerprints all over the tan interior, there was a horrible blend line in the paint between the old and new paint. so what we did was complain to State Farm, we had to take the car back and instead of 8 days the first time it took 2 and a half weeks to get the car back!!! the second try is much better and passable but instead of fixing the front speaker they changed the settings so the sound came mostly from the back! there is body panel glue on the bottom of the door and MORE dirty fingerprints besides gouging an interior trim piece that had to be ordered so a third trip is required!!! my suggestion is DONT go there!!! bit if you do, check your vehicle very carefully! magically the 410 dollar rocker molding that wasn’t replaced was removed from the bill after I complained!!! there is absolutely no attention to detail and the price is outrageous for Maaco quality work!!! I will NEVER go there again!!! BEWARE!!!

If I could give them more than 5 stars I would. No one likes to have your car in the shop from being rear ended by another car, but Mike’s Auto Body made the bad accident experience a very good car experience. From the front office staff (who were extremely polite, helpful and friendly) to Tony (who wrote the estimate, explained the repairs thoroughly, and kept me completely informed at all times), the experience was great and I am very pleased with the work they completed on my car. Thank you Mike’s Auto Body!

Great customer service! Thank u for ur help James!

Got my 2004 Red Chevy Avalanche fixed here and it was a good choice!
My insurance Nation Wide referred me to this shop because it was closer to my house, and a couple more other shops. I picked this place because I have heard about them before by my Gf whom she had her car fixed as well but at the Concord location and was very pleased with their service. They did an awesome job keeping in contact with me via text and phone calls letting me know every detail they had done to my truck and constantly sending me pictures of my baby. I highly recommend this place to anyone! There job on my truck is impeccable and there communication is outstanding!

Really great customer service. Friendly people working the front office. They really work with you and your schedule as best they can.

Mike’s Auto Body did an amazing job on my Acura! Very professional and a quick turn around. They kept me posted on the status. I would recommend them to anyone.

Came here to get some dents looked at (door dings specifically). Great staff, super friendly and reasonably priced. Trusted them pretty quickly and didn’t get the feeling we were simply a pay check to them!

From start to finish, from quality of their work to executing what a customer service should be, this place is magnificent!!! I want to specifically point out how Lisa made everything smooth, their General Manager Alex gave me a piece of mind and Missy ended the transaction with a grand of full trust with them! In customer service, it takes a lot of people skills and professionalism, Mike’s Auto Body Fairfield Team exactly exemplify that and even beyond! Thank You! I took pictures of my BMW before and after and my family and friends couldn’t see the difference! Quality of work-​Awesome people-​lifetime warranty– you can’t beat that!!! Thank you! It’s my first time going through this and you made the experience outstanding-​I won’t say I’ll be back because going through an accident is never easy but definitely recommend you guys to family and friends!

My car got rear-​ended in August and the at-​fault party ended up being a nightmare. I got two estimates and both body shops were very nice and understanding about my situation. Mike’s really exceeded my expectations as Alex walked me through the process, helped me understand what was going on, and kept in touch every step of the way. Missy was super helpful in getting everything set up and keeping track of all of my over-​shares.
My husband and I have ridiculous work schedules and they were so willing to help accommodate us and they even gave me a ride home after I dropped off my car.
They were flexible in letting me have my dad pick up my car after it was ready for pick up.
I had a great experience and it was so fast! They took care of everything I could imagine, including washing my car afterwards! I got home to my repaired vehicle and it looks beautiful!
Thanks, Mike’s!

I chose Mike Rose’s based on the great Unilocal reviews. The guy who backed into me had USAA for insurance and this was one of their preferred body shops along with a few others in town. When I dropped off my car on Saturday (⁸⁄₁₆) morning for the estimate, everything went really smooth. Missy was very efficient and explained the process well. They were really big on getting your contact information, e.g. cellphone number for any call or text updates and email address to get a copy of the estimate. They even ask how often and when they should contact you. I filled all this out as I like to be kept in the loop on the whole process. Alex met with me briefly and promised to send me the email estimate either by the end of the day or on Monday. As mentioned in other reviews, they have a free car transfer service to Enterprise so that was much appreciated.
Sounds great so far right? Well, that’s about the best in customer service I received. The rest wasn’t up to par. I was never kept in the loop by Alex on what the estimate was nor the time frame of repair. I had to be the one to call and follow up on everything. Now, I’m not expecting to be treated extra special or anything but a big pet peeve of mine is when people promise to do something but fail to deliver on it. Why would they ask for my information and how often they should contact me if they’re not gonna do it at all?!?
In addition to that, when Alex did finally call to tell me the car would be ready the next day, it turned out that it wasn’t ready the following day so it ended up being ready two days after the fact. What’s worse is that someone from Mike Rose’s called Enterprise to say that the repairs were finished already two days before it was even ready so that created a big mess in terms of Enterprise saying I was only covered until ⁸⁄₂₀.
When I finally picked up my car, granted the repairs were done nicely. I’m not taking that away from Mike Rose’s. They did a pretty good job on the body work. I received two survey calls regarding this whole experience, one from Mike Rose’s and the other from USAA. I gave them both the same answers which were:
Quality of the vehicle repair? ⁹⁄₁₀
Ready as promised? No, 2 days after promised.
Updates by Alex? ²⁄₁₀
Would I recommend Mike Rose’s? Yes, ⁷⁄₁₀.
Alex did call me after those surveys came back to him and apologized profusely about the lack of quality service on his end and for his lack of communication. He admitted there’s no excuse for it and thanked me for keeping his lack of communication and actual repairs satisfaction separate. He also hoped that I would still recommend Mike Rose’s.
Bottom-​line: Yes, I still do recommend Mike Rose’s for their quality auto body work and I do hope that the experience with Alex was just a fluke and that everyone learns from that experience.

This is a place I wish I could give ¹⁰⁄₅ stars. They were, from the very beginning: polite, professional, patient, friendly and had their stuff together… everyone knew what was going on and interactions went smoothly. My bumper (which is what they fixed) is now the best looking part of my car! They were clear when speaking with me about what was going on, the steps of the process and what the possible next outcomes were. They delivered my car to my work since I could not make it in before they closed (they offered! I didn’t even have to ask!), and it was sparkling clean, inside and out.
Thank you Alex, Missy, Jackie, Lisa, and to whomever else I spoke over the couple of days, you were great.

Took my 2009 Nissan Maxima here after getting into an accident. My insurance agent recommended me to this shop after my accident and got me an appointment same day.
All the receptionists were very nice and helpful. They made filling out the paperwork very painless. They even scheduled me a rental car and called me when it was ready for pickup. Thumbs up to the receptionists for going out of their way for their customers. When you are ready to pick up your car from Mikes you can just leave the rental at Mikes which I thought was very convenient!
Alex was my adjuster and after snapping a few pictures of the damage he was able to get a quote very quick and easy. He even called me EVERYDAY with an update on the car even though he did not have to. At first I thought it was weird but after everything it fanned out well.
TWO THUMBS up to Mikes Auto Body Fairfield for the excellent service and work!
Definitely recommend this shop to all.

Haven’t got a whole lot of experience with Auto Body shops, but someone backed into me in the parking lot at work.
Other driver was insured by USAA, and they referred me to Mike’s Auto Body. Staff at Mike’s took care of all the paperwork and billing, so I didn’t have to deal with any of the money. USAA paid Mike’s directly.
I was quoted 5 – 7 business days to complete the repairs. They were finished in four.
Car looked great upon return, they even handled the little things like washing and vacuuming the car before I picked it up.
Another perk… Mike’s has an arrangement with Enterprise Rent-​A-​Car, where you can return rental cars to Mike’s instead of having to drive back to Enterprise and then get a ride back to the shop. Nice touch.
I don’t plan on needing auto body again anytime soon… but if I do… Mike’s is the place.

Sadly I have been rear ended twice in the past year (gotta love people on cell phones in the rain!).
Each time Ive gone to Mike’s and his staff (from receptionists and up) has gone above and beyond arranging my insurance and a rental car. Each time my car was done in 4 days, and the guys did little extras at no charge… for example, removing the rust and applying some patch paint to a couple of little rock chip spots on my hood, just to be kind. They washed it and had it like new in no time at all!
Do yourself a HUGE favor, save some additional anxiety in an already crappy situation, and take your car to Mike’s! I cannot recommend them enough!

When you get your new car rear ended, the last thing you need is an Auto Shop that makes the process more difficult. I was lucky enough to be in an accident so close to Mike’s, because I honestly can not picture my experience going any smoother.
The staff here was crazy nice and helped me every step along the way, answering all of my questions & explaining things in a way I actually understood them. They called me with frequent updates, got a hold of my insurance company for me, and finished the job quickly. I brought my car in not even an hour before closing time on a Thursday, and they had my car ready to go by the following Tuesday, AND they did a flawless job. They have a deal with Enterprise, and my rental car only cost $ 20/​day.
I actually feel fortunate to have done business with this Body Shop. HIGHLY recommended.