Mary’s Pizza Shack

This place is hit n miss — sometimes they are great and sometimes eh — servers are hit m miss too — pizza was a little burnt in a few spots at the bottom which tells me that the oven needs a cleaning throughout the day —

One star only for the pizza. I have been going to Mary’s Pizza Shack, Fairfield since it opened, unfortunately after today, I will not be setting foot in there again. The behavior I witnessed today from the staff was inexcusable in any establishment serving food. I cannot believe that Mary’s management turns a blind eye to the lack of care or regard for their business. They should be ashamed of themselves if they still own this particular franchise! Even more ashamed, considering the prices they charge, probably the highest in town!

I’ve been to the Mary’s pizza in Vacaville and usually have a good time, however this one was a completely different vibe. There’s a bunch of workers, but the problem is they’re all over the place and you don’t have a specific waiter, well at least it didn’t seem like it. Someone took our drink order and then went to go get them. In the process another girl came and took our food order and asked what we would like to drink again. When the food came out, they brought it out one by one, again different people… and forgot my salad and soup which was a bummer because honestly who likes to eat that at the end of their meal?
Their food is way too over priced for what you actually get, especially the pizza. However I ordered the ‘protein plate’ with ground beef patty and that’s exactly what it was… a small plate with one hamburger patty and mushrooms. So plain to be a main meal.

I just called to ask about the poor reviews, and to see if they’d had a change in staff etc… The NEW manager said she doesn’t pay any attention to the reviews, and neither should I. She was very short (rude) with me and simply had no time to address my concerns about having a meal there. Guess we won’t be going to Mary’s.

Pizza is great. Bread is hot and yummy. Beer on tap is a nice selection. Where this pave is lacking is in servers. Often a long wait between drink refills, too many servers to not have a stellar service. Bathrooms… ewwww! Order out our be prepared to be frustrated. If you are the owner, fire half your staff and make the rest work harder to keep their jobs. Too many idle hands when there is pleanty to do. I think the employees lack organization, and there is a sense of chaos in the air. If this was fixed, 5 stars all day!

I use to love this place BUT now the service is bad and the food isn’t how it use to be. I can’t believe how much it’s gone down in quality as far as service. I try not to come here if I can help it. I definitely can not believe the prices!

We came to Napa for a visit and the wedding we were very pleased to have a pizza at Mary’s shack we were recommended by the staff at our hotel Our pizza was made the way we like it thin crust and well done and my wife had a salad then she said this is good as any place that she been in a long time it’s a nice place to eat it’s fairly reasonable and the staff that waits on you and the whole place is very very friendly

Despite the reviews on here we decided to stop in, since most of the bad reviews are based on service and not the food. Well the reviews on service are on par with the reviews. The hostess and greeter was nice, waitress seemed to not like her job and or is just rough around the edges. Other than that food was okay, definitely not like that of the original Mary’s. Wish I could have given more stars.

The food is always amazing here and the staff is even better great place to go for lunch or dinner. The waiters never miss a beat we never leave disappointed.

Love this place. I always get the cheese ravioli or turkey supremo sandwich (hot). The ranch dressing is homemade and the absolute best!

I wanted to take a minute to recognize Mary’s in Fairfield for their great customer service. The food is always great, pricey, but what Italian spot isn’t? I placed an order for some pasta, salad, and bruschetta to be delivered. The lady on the phone was super friendly and accommodating. Got my order super quick. The only thing is that I had asked for my pasta with chicken. I do not blame the lady taking the order as it was super loud in the background, and we did have to repeat some things a couple times.
I called back to be sure I wasn’t charged extra, and just to give them a heads up. They offered to deliver some chicken to put on top. I thanked them and said it wasn’t necessary. They offered to send me a gift card, which I thought was super cool. The next day they actually had a driver bring the gift card, mail would have been fine! Anyhow, they went above and beyond to make a customer happy. The great service, and the great food makes them deserve 5 Stars!

Wow what an experience! I like going here, but it’s always hit and miss. Unless it’s pizza, and then they’re pretty good. Tonight went with my wife and 2 year old. We were waiting for over 10 minutes after being seated, before my wife had to call for the host to get a server. Then a few more minutes passed before a manager came over to ask us for our drink order, he apologized for the wait. Oh by the way, there was more staff than people eating. Finally we get our son a menu and we order after being there for 20 minutes. The food comes out, my wife’s spaghetti is piping hot! But when they bring out my ravioli, and my son’s kids plate it wasn’t even steaming. I touch my son’s expecting it to be hot, but it’s warm. Then I go and take a bite of mine to find that it is cold? Half of the dish was warm, the other cold??? I call the manager over and asked why the hell is it cold and warm. He says «I can reheat it for you» I told him «NO, and I didn’t want to get sick». I told him «I didn’t know what was going on with a ton of people working and not getting helped then being served potentially sickening food, and it must have been him.» He tells me, «but I came and got your drink order and I didn’t know you guys were waiting that long?» Like that is suppose to make it better, and he should have known we were not being helped. He then took care of the bill, silver lining. But then the waitress, who only came over twice, asked «how was everything?» I was pissed! and told her «you should know how everything is going» and she says «I meant the service.» I said «that it sucked!!»
Not sure if we will be back, too bad because we live with in walking distance.

The food here is consistently good, yet, the service makes it not worth it. After sitting down it took over 10 minutes to come and ask us what we wanted to drink. Don’t come here hungry

Please note that this review is for food only as we picked up on a recent evening. On a recent long day of skiing my husband and I decided to pick up Mary’s to go on our way back through town.
We ordered a large pizza, garlic bread, and an order of spaghetti and meat balls. I did notice the employees still putting together our food when we got there and reading some of the other reviews here they could definitely stand to brush up on their customer service training.
The pizza was cooked well and had the right ratio of toppings to sauce. The garlic bread was delicious, a little greasy but that is to be expected with a cheesy bread. The meatballs and pasta were good, I always like their meatballs. Overall it was a good meal and we had no complaints.

Ok first off the 2 girls that were the cashiers were very nice. Ok let’s get to it! Ordered veggie pizza, the hot dog, the meatball sandwich, and 2 grilled chicken sandwiches. The pizza has no flavor and barely any sauce. It needed to be cooked about 2 min or 3 min more. The hot dog was late to come out since they forgot to cook it in the over. I took a bite and it was so doughy that I could not eat it. Raw dough!!’ I took a pic. It is not cheese that is for sure! Let’s get to the meatball sandwich. I could not even pick it up since the bread seemed that is was soaked in water before the sauce and meatballs were out on. I just ate the meatballs. Th chicken sandwiches were cut in 2 the bigger half had chicken tastes good my friend said but when they went for the other half it was missing the chicken!
Well won’t be going back, but thank you ladies for great service! That’s all they had going for them!

We live 0.5 miles from Mary’s… 1:12 minutes later, still no pizza. So, now I am forced to write more information so that Unilocal will post my review…
Yeah, what’s more disappointing a pizza that’s over an HOUR late or being forced to write more information about such travesties…

I wish I didn’t even pay for the food when I attended this Mary’s. I wish I could rate this place one star for the terrible server we had and the shitty ass food that we received.
As my boyfriend and I were driving home from my moms in Grass Valley, we saw a billboard ad for Mary’s and he decided that we should go there since we both haven’t been in a while. He lives in Vacaville but I live in Fairfield right around the corner from the Fairfield location so we decided to go to that one– WORST MISTAKE EVER.
We were seated very shortly but it took our server 20 – 25 minutes to get us two freakin waters. It took an additional 10 minutes on that to get our order taken. Igot a seasonal Pesto pasta and asked her 3 TIMES how much extra it was to add chicken and she ignored me each time. My boyfriend got a «calzone» (far from that I will post pics). We needed refills but our server was nowhere to be found so this other boy who worked there who was bussing tables while paying attention to his visiting friend refilled our waters because our server told him to. This kind of angered me because he was too into his conversation with his friend and because he made it seem like a hassle to refill our waters.
So it took hella long to get our food and my boyfriend gets this «calzone» that looks more flat than a sheet of paper. This calzone was so freakin flat that it looked like a quesadilla. He didn’t want to complain but I insisted. When our server checked in on us 20 minutes later he still hadn’t touched his food because he wanted to send it back but was denied. He was curious as to why his calzone did not match the «stuffed» description and was just all bread and she had the nerve to tell him, «oh no it’s fine you need to open the middle. There’s nothing wrong with it.» FIRST OFF, if the CUSTOMER wants to send back untouched food you let them. So he opens the middle and there was barely anything in it. So he directs the calzone to find a layer of salami and feta cheese inside with none of the other stuffings you find in the meat lovers calzone. My food was bland af and tasted like olive oil. We get the ticket to find out it was $ 5 extra to add on chicken. I was pissed that she didn’t tell me when I asked before. We won’t be going back and tipped her $ 1 which I never do because I’m a server as well but she was really that rude, inattentive, and did not exceed the qualities a server should have. I remember when Mary’s was a very good establishment but it seems like the food has deteriorated as I got older. Hopefully the original Mary’s still has the same quality that the Fairfield establishment once had.

I grew up going to Mary’s, it was our staple take out place when I was a kid… and still is.
The entrees are very consistent, by this time I have tried almost everything on the menu. Some of my favs are the wedge salad, tortellini, the he and she and garlic bread. All of those items are extremely tasty and consistent. The pizza is hit or miss; my complaint is sometimes it come out dripping with grease and sometimes it doesn’t.
Service is typically ok, the waiters are attentive and prompt. I have had a couple bad experiences with service but you will have that occasionally with as many times as I have dined here. Deliveries are typically on time and correct.
I would recommend Mary’s as a good spot to take the family for Italian food.

Nothing spectacular, just expensive pizza and pasta. Customer service is well…
There were a lot of employees and the place wasn’t crowded but it took a long time for our apps and salad to come out.

Pizza was OK. Nothing to write home about. I will say, the staff was very good and the Sriracha pizza was good to.