Lumber Liquidators

Still waiting after 3 weeks of submitting a formal complaint for a response. Great staff when you’re looking to spend but horrible customer service when something goes wrong.

We used Lumber Liquidators in Fairfield, NJ for our first floor laminate. The floors came out great! I was very pleased that we chose LL for our floors. LL made the entire process very easy for me as a customer. we started with the website, which is very helpful for tips, ideas, prices and inventory. The sales rep we worked with in Fairfield was friendly, very knowledgeable and helped to manage our expectations effectively. The manager, Sheril, was an absolute pleasure to work with as well. We had a few challenges with our first «general contractor”/installer so we came back loaded with questions and looking for additional materials. Sheril did everything she could to make sure that our project was a success (short of installing it herself). We ended up using a true flooring company instead of the initial «general contractor». The flooring company did a much better job and had the project done in half the time — lesson for those looking to hire a «general contractor». You are better off getting experts. I would highly recommend using the LL in Fairfield, NJ for the excellent customer service. The place gets busy and they work very efficiently to handle the volume, just expect a fast paced no BS outfit. But in my opinion, that’s a good thing — they are busy for a reason. It mean’s they do a good job, and most importantly they stand behind their products.

Remodeled 2 bathrooms and my kitchen and bought a beautiful 12 mm flooring from lumber liquidators for living area, the salesmen explained that the new floor would need to be the same temperature as the room that the flooring will be installed because of expansion and contraction due to temperature change, they also recommended to buy an extra box or 2 incase of a miss cut or error in calculation, murphy’s law you know, my luck they would not have any more if I ran short, plus I can always return what I don’t need right? well, with a quite steep restocking fee of course. We ran into delays with the remodeling but finally finished and all looks great, clean up and return is all that’s left to do. lumber liquidators does not except returns after 30 days, but will take it back for the re stocking fee and store credit. But I’m done why in the world would I want store credit? which I’m sure has an expiration date. So they win no matter what, NOW I HAVE $ 300 WORTH OF FLOORING I HAVE NO USE FOR. For this reason they get 2 stars .
Update, Called corporate headquarters and they resolved my problem , 5 stars for corporate headquarters, still only 2 stars for this Fairfield store who refused to refund and offered a ridiculous solution