Hertz Rent A Car

I would never use Hertz Rental cars again. My neighbor backed into my car and I had to secure a rental. After repeated conversations with insurance agents I end up at Hertz in Fairfield. After discussing charges the young clerk tells me that for $ 21.99 I can get bumper to bumper insurance on the car so in case someone hits me I don’t have to use my own insurance (MY first mistake). I asked her again about the price and she did not say «per day.» Which is exactly what it was! That is more than I pay with my regular insurance. The second mistake was DEFINITELY their mistake. I rented the car for 7 days not knowing for sure how long the body shop would have it. I picked the rental up on Sat. And returned it to the body shop the following Saturday morning (when I picked up my finished car). The auto body owner called Hertz to let them know that my car and another Hertz rental was parked on his lot. Hertz did not come pick up either of the cars and simply added 3 more days onto my already ridiculous charges. After countless phone calls, sending copies of my contract etc. nothing was ever done to remove charges for a car I did not have in my possession! Horrible service and worse customer service! I highly recommend Enterprise who I have used many times with no incidents and great customer satisfaction.

Terrible terrible terrible service. My vehicle was not available for my reservation. I was told that a vehicle was available at another location 4 miles away and it would take an 1 hr and 15min to have it brought over. In the meantime everyone was sitting around because they were out of vehicles. It took the staff at least 30 mins to tell one of their staff to go and pick it up.