Gigi’s Bridal & Formal Wear

Preparing for marriage is often scary in itself let alone trying to find that one dress that just pops and makes you cry tears of joy. Now couple that with an excellent sales person who seems to just know what works for your body style and you’ve got the best experience ever. That describes my experience today. I was excited just to try something on and didn’t expect to find that dress, but today it found me.
I should’ve known when my best friend began to cry when i stepped out of the fitting room. To see her cry made me cry and that made this next phase in my life seem real. Thank you for the best experience.

Ordered my bridesmaids dresses from Gigis, they all looked beautiful the day of my wedding! Customer service was great! Thanks again!

I went to several dress shops to find a dress for my daughter’s 15^th birthday and I was so glad to find Gigi’s Bridal. They took their time to help me find the perfect dress and it was worth it. Alterations were done on time and everybody loved my dress. Thanks ladies for all your help!

I visited this store a while back and when I walked in the lady working there gave me this look as if I had no business walking into her store. Well, she asked me if she could help me? I said I submitted a request on the website over a week ago and no response, (that should have been my first red flag and I should have stayed away,) so I wanted to come in to set up an appointment. She hesitantly looked through her schedule, we made an appointment for that Friday. When I walked in Friday, she didn’t recognize me from just being in her store a few days prior. I understand you see many, many people throughout the day. Well, I looked around the store because I had arrived a few minutes early and she was still working with another customer. I tried on a few dresses, explained to her the one I was looking for, she went on the designers website found it, said she would need to call the company on the next business day because of the time difference. She said she would call me mid next week, to let me know if that dress was still available, confirmed my number, before I left. She NEVER called me. Either call and say the dress isn’t available OR, i’m still searching for you. Some form of communication would have been greatly appreciated. Don’t tell a customer you’ll call them and then don’t. If you didn’t want to help me in finding my wedding dress, just say so.

Yes this is a very small store BUT she knows what she is doing no doubt. She’s been here 19 years and you can tell she knows her stuff! Her and her daughter Stephanie treated me amazing and listened to everything I said and only pulled dresses I liked. They knew exactly what I wanted. I found my dress and a veil and my brides maids dresses I felt such a weight lifted off my shoulders all I need to do is the flower girl dressed and I’m done. I would most definitely recommend gigis. Reasonable priced as well!

Thank you Gigi’s bridal! Great customer service. Friendly and inviting. It’s wonderful to have a quality bridal shop in our city.

After shopping here for two past proms, I decided to try another shop in Concord, Gesinee’s Bridal. I had SUCH A TERRIBLE experience there, that I feel it’s important to give Gigi’s the credit it deserves. My first review consisted of me being upset about the deadline issues I had during my first prom. My second prom experience with Gigi’s was flawless. This store is a very laid back and personal dress shopping experience. The ladies will help you get the dresses on and show you how it will look with alterations, all the while complimenting this dress and that on your figure and colors on your skin tone. This isn’t something you can get at a lot of dress shops as they are very crowded and there is lots of competition for customer service. Gigi’s will help you find exactly what you are looking for, and although their selection is somewhat small in store they can order you virtually whatever you want. The tailor is AMAZING, any dress you purchase from here will fit you absolutely perfectly. If you are searching for Quince, prom, wedding, ANYTHING please try here before straying further into the Sacramento or Bay area bridal shops. Great experience.

Do not let their website fool you, this is not what you are expecting. The appearance of the store is shoddy. The woman helping us was rude to the bride I came with and not especially helpful. She didn’t even introduce herself to us and we didn’t feel particularly welcome.
They did have a beautiful selection of dresses but they were all in the back of the store so everything she tried on was something the lady picked out for her (and she wasnt really listening… or maybe understanding what our girl was wanting). I also didn’t appreciate the way she spoke to the bride. She seemed to take things personally when our bride said what she liked and didn’t like about each dress and made a snarky comment when she disagreed with something our bride said. We weren’t sure if she was the business owner or an employee because of the bizarre interactions we had, but it didn’t really matter because we didn’t want to support that businesse anyways.
If you are looking for a wedding dress in the Fairfield area, I highly recommend spending the time and energy to drive to a surrounding city and don’t waste your time here.

idk how this place got such rave reviews. if you can afford the name brands they carry go to a «real» store. this hole in the wall with low quailty service and high prices are not worth it.
i was clear on my budget and they bring me a dress without even checking the price at all. (the one i of course fell in love with which is why they aren’t suppose to do this) and it turns out to be more than $ 600 out of my budget.
all the other dresses they kept bringing me were styles i specifically said i wasn’t interested in.
my mother even saw the ladies making ugly faces behind another brides back beacasue they wanted to change a detail. for the amount of money they’re spending, its inappropriate not to mention unprofessional to make faces.

The reviews for Gigis are a mixed bag — some great and some awful — but I thought I’d give it a try anyway.
I was there with my stepdaughter intent on finding a dress for a formal wedding we are attending the end of December — so 12 weeks away approximately. When we told her this she said her dresses take 10 weeks.
We were in the shop about 5 minutes total, during most of which the owner was facing the wall chatting on the phone.
No one else was in the shop.
When she got off the phone she went on the attack!
You cannot try on unless you buy the dress she said, normally you must have an appointment and you don’t she said, today is Thursday so its take backs day she said (whatever that means).
So after she said her piece, we tried to not be put off and I asked if we could try some dresses on. She said not unless we intend to buy.
There was no pleasantness about her and I can tell she was not wanting to do business nor make any sales. I asked my stepdaughter if she wanted to leave and she shook her head in the affirmative. I said to the owner, we don’t want to trouble you so we’ll just take our business elsewhere. The owner didn’t say a word, just looked at us with that venomous look as we left.
I would NOT recommend. Even if she was just having a bad day, the shop is small and dirty and its difficult to look past that. Then there is an owner who prefers chatting on the phone to selling her gowns and claiming an appointment must be had when no one is in the shop.
There are other places to buy lovelier gowns!
Cate

They had the EXACT wedding dress I had been drooling over for months online. They could see my excitement, so they let me try it on without an appointment even. They let me make payments and come try it on as many times as I wanted! The alterations were FLAWLESS! They ALWAYS acted professional, timely, helpful and friendly. I have recommended several friends to this shop and they have had the same great experience! I highly recommend these ladies to help you out with any special occasion!

They will not do alterations on your bridesmaids dress unless you bought it from them so save your time and go elsewhere.

came by on a saturday, they were closed when they were supposed to be open. MEH… looked through the window and decided it was probably a good thing. What bothers me though is that when a business posts hours, as a customer, I would expect those hours to be represented.

I have had two not great encounters with this place the first time was in 2007, a friend of mine was having her Quinceañera and 2 friends and I were dress shopping for the event, being as this was to be a black-​tie affair we walked to Gigis to look at prom dresses since these would be more appropriate. When we got there she barely even turned to look at us, I assume because we looked like a bunch of kids. When we asked about the prom dresses she said what event are you planning for, we explained and she responded in a very rude and almost degrading way «you know those dresses a very quite expensive and not to traditional for quinceañeras, besides will your parents be able to afford them? I am Hispanic of Mexican decent and I do definitely look Mexican but I honestly felt as if she were implying I couldn’t afford it. Which in our culture is very rude and disrespectful. Right after that my uncle who was picking me up walked and since my uncle is very well known in our town and the lady knew she complete changed her tone and was all of the sudden super nice. I walked out in thoughts of never returning.
To my great surprise I returned earlier this year because this was the only place that had a dress I wanted for my wedding this time I went, Lupe was a whole lot nicer but after talking about it and trying to decide if this was my dress or not she said well if you don’t order this week it wont be able to come in, in time for your wedding. When I said well maybe I should keep looking because I’m not convinced yet she angrily said «fine» and walked away to another costumer who was already being helped by another associate. I completely felt I was being kicked out definitely not a great place to work with.

WORST BRIDAL SHOP EVER!!! Usually I support small businesses but this place is a nightmare!!!
If you want your wedding to become a disaster shop at GIGIS! When I first walked into Lupe’s shop, she wasn’t very inviting. I was desperate because I recently gave birth and I had my eye on a specific Alfred Angelo wedding gown and not many bridal shops had coral bridesmaid dresses, but it just so happened that Gigi’s carried them.
I came in on a Tuesday morning in mid January and Lupe told me that if I ordered the dresses by Friday of that week, my dresses SHOULD arrive by Friday March 15 and that we did not need to rush them. I along with two of my bridesmaids heard her say this and we agreed to wait and see what the other bridesmaids felt later that afternoon. As soon as one of my bridesmaids arrived, Lupe told her that if she doesn’t order her dress that day, the order will postpone anywhere from a couple of days to a week. My bridesmaid immediately called me and told me what Lupe had told her and I panicked. I spoke to Lupe and asked her why she didn’t tell me along with my other bridesmaids earlier and she said their was a MISCOMMUNICATION. As desperate as I was I called all my bridesmaids and asked them to get measured so I can order their gowns.
The week of March 15 arrived and still no word from Lupe. I decided to call her to follow up on the dresses and she said that the dresses are not supposed to arrive till March 22. I told her that was NOT what she had told us and once again, she said there was a MISCOMMUNICATION! I was furious and told her that she better rush those dresses and come up with something smart because she made my wedding experience a nightmare! As a shop owner, you would expect more professionalism and honesty, but she was definitely not it! OH and I forgot to mention, when I picked up my wedding dress it had make up stains and a black mark on the train. If you want to be «loopy» (That’s how SHE actually pronounced it) during your wedding experience then please have LUPE attend to your wedding!

Small but cozy all you need kinda wedding gown shop. The two ladies working were very knowledgeable of all the styles and fashion trends. Lots of brides maids (that’s what I’m going to be) dresses to look at. All color coded. Not a whole lot of wedding dresses to physically see but a decent selection none the less. You will need to book an appointment to try on wedding dresses as well with maids dresses. We (the bride and I) were quoted a 15 – 16 week order time line! That’s 4 months! Yikes, time to make that appointment…

Lupe is, pretty much, the perfect store owner/​manager/​worker! Sweet, efficient, and very easy to work with… I felt as though I were on a miniature version of «Say Yes to the Dress.» She had a fantastic dress-​picking system which really helped me because I went in with no pre-​conceived notions of what I wanted. Based upon my initial preferences, she began bringing me dresses of different styles, fabrics, and colors. I very rapidly zeroed in on «the one» but she even encouraged me to continue trying them on «just to make sure»! Once I had decided, the alterations were totally reasonable too. Overall just a fantastic experience! Also, she has EVERYTHING you could need for your wedding… from shoes to the headpieces, veils, and jewelry — Gigi’s is a one-​stop shop. By the way… COMPLETELY reasonable prices, too! I told her my budget and she totally respected it, staying a couple of hundred dollars under it. That can mean a lot, especially to a DIY bride! Muchas Gracias, Lupe! Thank you for making me feel like a beautiful bride. ;-)
P. S. She prefers to work by appointment, but they’re easy to get. Just know that they’re closed on Sundays and Wednesdays.

Lupe was amazing! I came in with my mother on a whim hoping to find a dress for my wedding in May, I did not have an appointment. As soon as she overheard us stressing about finding a dress with a small cap sleeve she immediately came over and began asking what I wanted and was looking for in my dress. Your average wedding dress appointment lasts anywhere from 1 – 1 ½ hours. I was with Lupe for well over 2 hours!
I tried on a lot of dresses. She was so accommodating never made us feel rushed for even a second. I love that she does the alterations right there in her shop. I found parking directly in front of her boutique. There were a ton of dresses for the small space and the lighting could have been better I would definitely recommend.

I stopped at Gigi’s in pursuit of the perfect gown for a formal event. I was in a time crunch and walked in without an appointment. The owner went ahead and let me try on a few gowns, although she did mention appointments were preferred.
The owner was eager to please and seemed to get a good idea of what I was looking for. I liked several of the gowns she picked for me to try. I didn’t end up buying a gown from her as most of them were a little out of my price range, but I never felt pressured or rushed.
I will check Gigi’s out again the next time I have a special event to shop for.

I love how this boutique is right in town. My bridesmaids and I decided to get their dresses here, and we couldnt be more happier!
The boutique itself is a little on the smaller side, 3 fitting rooms and not a lot of space in them, but we made it work. Overall a great experience.