Fairfield Inn & Suites Fairfield Napa Valley Area

Place seemed decent enough, good service. The room wasn’t as clean as I would like. The reason for the 1 star is the crime infested area and no security in the parking lot. Overnight, some thieves were able to jack my car up and proceeded to hack saw off and steal/​destroy over $ 2000 worth of exhaust parts including the catalytic converter (these were all stock Acura parts and not ‘hop-​ups’) Of course the hotel played the old adage ‘We’re not responsible for stolen items in our parking lot’. However, putting some extra lighting in the rear and putting in an inexpensive set of security cameras would go a long way at catching the thieves. When we first pulled in there was a ‘meth-​head’ looking type who was snooping around in the parking lot and I should’ve taken that as a cue on the type of riffraff vermin that populate the local area.

I wish I would’ve gotten an email or call saying that the requests I asked for when booking a week in advanced weren’t going to be honored. We got there at 9am thinking my early check in was going to be honored but then got turned down and told to come back around 2p.m. our activity for the day was an hour away and we were not dressed because we thought we were going to be able to check in early. So that sucked. We got there after our activity around 6p.m. check in was quick, got to our room and it was really small, not a lot of space. Loved the jetted bath tub though. It felt really good, as we were opening cupboards, we noticed an empty bottle of liquor under the sink. Which means housekeeping was NOT doing their job. Which made us think what else wasn’t fully cleaned, ya know? We went for a swim and a dip in the hot tub, those were okay. Their gym could use some weights, its all cardio. Breakfast was really good. That, I’ve got to say was the best part of our stay.

Our room was a mess. Sink didn’t drain, bathroom was not cleaned and the air conditioner/​heater had serious issues. The thermostat had a note on it to use the controls on the unit itself, which didn’t work. The rooms are called suites but there’s no division between rooms, so the two TVs are practically next to each other, negating the ability to truly use this as a suite.

Disgusting. Unacceptable. I have never stayed at this location and I advise others to do the same. I checked in — went to my room — checked right back out. There was an overwhelming air freshener smell that would not stop. I was placed in a handicapped room which is ok except it was on the first floor — close to the lobby and it was noisy. My window looked out to a field where random people were walking by so I didn’t feel safe. There was no vanity to place my items on for me to get ready in the morning. When the a/​c came on it puffed the curtains out and there were blood stains on them. Should I go on? The explanation was that they were overbooked. Considering I booked weeks ago — that isn’t my problem. I had to find another hotel at 11 pm. Not great for a female traveler. I was really surprised as Marriott across the board tends to be great.

Love Marriott hotels better than Hiltons. I honestly prefer to stay at Marriott over any other hotels.

Dirty bathtub. Window only covered by sheers. No room darkening curtains. Towels were also dirty & cheap.

If I can get a zero rating I would based only on customer service!!! First of all I have to say that my wife is diabetic and I need to check in as soon as possible so that I can get my wife’s insulin refrigerated. The manager who has around two hairs on his head and pushed over like a goddamn comb-​over he told me that is not his problem in that I had to use a different credit card because their machine was not working properly I told him that this is the only one I had at the current time and my wife would be back at the hotel around 6 o’clock. I wanted to jump over your ring is f ing neck instead I had to wait on the phone for 20 minutes with the customer care and they finally got him to approve for me to go in after being a gold rewards member all I have to say is that I will never stay here again. I have stayed over 100 Marriotts in the past few years and this is the worst customer service I have ever seen.

Just an outdated hotel that probably used to be pretty nice. Tube zenith TVs with bad lines across the screen that pretty much make it unpleasant to watch.
A/​C works really well, just old carpet, sofa, paint, etc make it the equivalent of a purely «Economy» hotel choice.

The location was very nice. I liked the location close enough to San Fransisco and right out the back door is Napa. I liked my stay, breakfast was very good. I do wish they had some type of evening manager special.
My room was clean, staff was helpful.
The way to bump up to five stars would be to have a weekday manager special at night. The lack of stuff to do in the area at night makes it more imperative.

Best Hotel for Napa! I am a platinum member of Marriott and have to say, this is one of the best. The facilities are awesome, breakfast is excellent and parking is plentiful. Great location to eateries and to Napa/​Senoma. The hotel is run impeccably by Ravi. His service and attitude are what Marriotts’ are all about. Thank you so much Ravi for a great experience here. We had no issues with room cleanliness as indicated by other posters here. If there is an issue, Ravi and his staff will correct it. You wont find a better deal than this place. I wouldn’t hesitate to recommend this place in a heart beat !!

This hotel is a great place to stay just outside Napa. The staff was great and our room was clean and ready on our arrival. We will come back!

This is my second stay at this hotel. I’m coming with my kids to go to Six Flags about an eight minute drive away. We enjoy the pool, although the floor is very slippery and you have to be careful, it’s quite nice.
The rooms have always been clean and for the price it’s quite a deal with the coffee in the room, sink and refrigerator. The bathrooms are also spacious and clean with granite countertops. We have the room with the pullout couch which is a nice addition for space and an extra area for the kids to be when in the room.
The breakfast each morning is varied, clean, and the people are very friendly. I really enjoy having breakfast at the hotel because it’s one less thing to do before you get on your way for your activities. It also makes for happy children and happy coffee for mom.
If I was looking for a romantic weekend for Napa, I’m not sure this would be my choice. But, I’ve never stayed in the Jacuzzi rooms so I’m not sure. The price is very affordable, close access to the freeways, and breakfast included, what else could you ask for for Six Flags trip with your kids.

I’m only giving 4 stars as I’m not actually staying here, but I am here waiting for a collegue to meet with me and the staff is incredible. I’m in the dining area and the the girl keeping the breakfast going is enaging with customers and very sweet. Making you feel right at home.
The guy behind the desk, Ravi, was very welocming. Once I explained what I was dong in his dining room, he broght me a bottle of water, offered me breakfast & coffee. Thank you Ravi. I will remember this for my own future stays.

The staff are incompetent and charged me to the wrong credit card resulting in an overdraft on my card. The housekeeper did an awful job.
The facilities are fine; breakfast is just okay.
Pool is fine, hot tub is nice.

I was pleased with the room.
What bothered me greatly was that they had a sign in the room stating to hang your towels to indicate that you wish to reuse them saving water, energy and use of cleaning products. I hung my towels every day and they took them away every day.
California is in a drought. Marriott talks the talk BUT DOES NOT walk the walk.
This was very disturbing to me. Do I have to assume every Marriott in CA is doing the same as this hotel? Or across America?

It takes a lot for me to file a poor report cause everybody has an off day but for an establishment that clearly states «If you are not 100% satisfied, we will make it right» and does not, shame on you for posting such a statement. My room was filthy and I’m not exaggerating. After advising the front desk at about 4 pm on 4÷7÷15 with the pics that I’m sharing, I got an apology with an explanation «we’ve been having problems with a specific staff member». The proper response should have been «I truly apologize for the inconvenience, let me get that taken care of right away». After sharing the pics, I left for dinner. After returning about 3 hrs later, my room had not been touched. Discussed with the non-​will make it right position, I tried accessing the Internet to report my displeasure, the Internet was non– existent. I was informed they are working to address the issue and should have it corrected by this weekend however Starbucks is just a parking lot away. Really!
To be fair, breakfast and coffee was hot and ready.
Fortunately Courtyard Marriott east on 80 frwy, about 9 miles away with a waiting hospitable staff, clean room, king size bed, no dust and free hi-​speed internet.
I’ve been in the service industry for over 40 years and that Fairfield Inn & Suites was customer service done wrong.

Best memory of this place was when we left.
Stayed one night — Beds — very uncomfortable — long night trying to sleep soundly
Bathroom — smelled like someone used a cloth with mildew to wipe down tub and surround.
Bites on ankle from?
Free breakfast — pouched boiled eggs? Orange juice watered down. Coffee — weak and tasteless. Had to wait for waffle mix to make my own.
Told rickity luggage cart on last legs, If something happened to give the front desk a call, since it was the only one available. Proved true.
If the rate was say under fifty dollars, perhaps! just perhaps, understandable. But a Marriott (courtyard) at the rates they charge? A big ‘F’.
One star given for friendly front desk staff.

A nice place and not to far from Napa. Clean and nice. The breakfast was almost gone one day and there was no where to sit but that would be my only complaint. They always seemed to be out of lets say fresh fruit. So we had to eat breakfast out one day, no big loss. Nice location and easy to get on the highway

Great rooms and breakfast, has a pool and a gym but the gym was closed down, but was overall a great place to stay for the night

Very nice place to stay!
Overall, I have no complaints. I only stayed one night and was satisfied by everything.
They served breakfast in the morning and had coffee for you to use in the morning. The bathroom was clean, so was the room. The beds were nice and comfortable, with clean sheets.
Overall, it was a nice stay, just nice!

Had a decent 5 night stay at this Fairfield Inn in Fairfield, CA. The location is super handy for the Napa Valley area. There is a lot to do around there and right next to the hotel, you’ll find some fast food, gas stations and a shopping center with a Costco just across the freeway. It’s a couple miles to get to the Jelly Belly Factory Tour (free) a mall/​movie theater, Olive Oil tasting, wine tasting and downtown Napa is about 20 minutes away.
The hotel itself is fine. We were upgraded with our Gold status to a jacuzzi room which had a jetted tub in the bedroom. I enjoyed that as I love baths and we didn’t have to trek out to the actual Jacuzzi that is co-​located with the indoor pool and lots of kids while we were there! Our room had a sitting area, a desk, a clunky old tv and a kitchenette area with microwave, small refrigerator, and a Keurig with a selection of coffee products. the bathroom wasn’t too small, but the shower was quite small. My husband actually loved it because the shower head was nice and high… good for him, not so good for short me, who couldn’t find a way to shower without contorting or getting sprayed in the face. Decent hair dryer and Paul Mitchell bath products. (YEA!) Unfortunately, the towels are small and thin. Tacky. Hated them. We did get one fluffy hand towel during our visit.
The bed was comfy, but the pillows sucked. These are NOT your wonderful standard Marriott property pillows which is bizarre. Time to upgrade! The pillows are my favorite part of staying at Marriott properties, so not so bueno. Due to being on a bottom floor (for the jacuzzi upgrade) we had people above us the whole time and both sets of guests up there were clomper stompers… the pitter patter of a running child isn’t HORRIBLE, but what is it with these people stomping back and forth across a hotel room for days on end? This is the second time I’ve had this happen in the last month and it is horrible. Note to others, consider removing your shoes and not PACING THE FLOORS IN YOUR CLOGS! Have some courtesy to the poor tortured souls under your feet. But, the worst part of the room was the Internet. It was so painfully slow it would time out before being able to do anything. they need some additional routers or better service or something because I wanted to tear out my own hair by the last night. Couldn’t even get my photos uploaded which I like to do while on vacay.
The free breakfast is decent, but does not change… same each day. Pretty good selection, except that they only have sausage — no bacon. Bread/​pastry selection, french toast (my fave offering), waffles, cereal selection, oatmeal, scrambled eggs, boiled eggs and some granola bars. Only OJ and Lemonade for drinks, well, and coffee, tea and water. I don’t recommend the mixed fruit… it was pretty blech.
The staff here was quite friendly and it was easy access. The price was right since we used points and this was the lowest point option in the area. I recommend it for an affordable option in the area with or without points.

Very clean and spacious room with Paul Mitchell products in bathroom, Kerug (sp?) coffee maker, fresh hot breakfast with a variety of choices.
Stayed here while taking state board test only about @ mile away and would highly recommend it!

Overall, I like Marriott hotels. This one, though, is the most run down of all the Marriott’s I have stayed in. The furniture in my room is stained, there is a large crack in the tile in the shower, and the bathroom floor is sticky. I was surprised to find that there were no water glasses in the room. The carpet in front of the elevator is frayed.
But they still get 3 stars from me. The staff is friendly, the room was clean, except for the sticky floor (which may be due to the floor cleaner they use), and the free breakfast is definitely a plus.
I would stay here again, but would sure like to see the rooms refurbished.

The hotel was conveniently located right of the free way, with plenty of food nearby. The rooms were older, the beds a bit hard and the television were a bit archaic.
The hot tub was fine but the pool was filthy, with dirt all over the pool floor.
I’d stay there again if need be, but if you’ve got a chance check out somewhere else too