Enterprise Rent-A-Car

Only giving it two stars because I made it out with my life intact.
Waited over an hour for a car.
Lobby smells like dirty feet. Very Ghetto.
Had to go her because insurance partnered with then

PROFESSIONAL, FRIENDLY, and EXCELLENT CUSTOMER SERVICE
Our 12 passenger van, which was reserved well in advance, was canceled the night before our family road trip (due to a nation-​wide recall & the back up van being damaged). The manager, Kacey, did the best she could to help us, she honored the original price which was most appreciated – and gave us the 2 automobiles —that would get us to our destination. Which turned, out better, since it gave us more baggage space. Although the extra drivers, were really the only issue. Kacey was professional and I was extremely pleased with the service, which has always been my experience with Enterprise – this is why they keep my business & why I still refer my family & friends to them.

I always use this location and the staff there are always very friendly and professional. My car was clean and smelled new and fresh. I recommend this location and suggest you book online to save money on your rental.

Rented a car with no problems two weeks ago using my DEBIT CARD. Today I go in to get my rental for this weekend and the guy tells me I need a major credit card or two proof of current bills. I was so angry as the guy the first time didn’t ask for all that. The fool this time said it was procedure and I understand that but it should be every time you rent not randomly. I was all set to have s wonderful weekend and now it’s ruined. Thanks a lot dumb ass enterprise rent a car!!! I will be posting on fb and other sites that my friends and family don’t rent from you

I received excellent service here if I ever need a rental car again this is where I’ll be going. The two people who helped me were very friendly and professional. Thank you for providing a good service.

THEY GAVE THE RENTAL PROMISED TO US TO SOMEONE ELSE!!!
I was in a car accident about a week ago. My car was totaled and so my car insurance covers a rental car through enterprise. The coverage is up to $ 30/​day. Anything over that, I am to pay out of pocket. I was stopped at a red light when I was hit by a guy going 45 – 50 mph (guessing-​felt like that), so he will be at fault for this accident and his insurance hopefully will pick up the tab in the end.
I went in Tuesday evening to pick up the rental. I was helped by a man who told me they would be renting me a Toyota Camry. I asked for a vehicle with at least 6 seats since that is comparable to my vehicle that was totaled in the accident. He moved me into a Ford Escape, which I agreed to pay the extra $ 10.50/day, and passed me over to Greg. When looking at the car, I see that it’s a 5 seater not 6 or more. My boyfriend questions Greg about a Dodge Journey that is sitting outside the office and Greg tells us it isn’t available. We settle for the Camry and go back into the office to switch the paperwork back to the Camry & add my boyfriend as a driver. Another young gentleman comes in and tells us the Journey is available but is dirty and is 1000 miles over for an oil change. He tells us we can have it if we promise to take it in the morning to get an oil change. He tells us we will be reimbursed and it will take about an hour of our time. My boyfriend & I don’t have time to do it so they agree to get the oil change done the following morning and call us as soon as it’s done so we can come & swap the vehicles.
The next day, we don’t hear from them. I call in the afternoon and speak to Andre who says he’s a manager. He tells me that there is nothing available and he’s sorry. THEY GAVE THE RENTAL PROMISED TO US TO SOMEONE ELSE!!! Andre tells me he will put a sticky note on the desk and call me later that night. He calls me later that night as promised to tell me there is still nothing bigger available and says he might call me in the morning if something bigger is dropped off overnight. I haven’t heard from him today.
Yesterday, I called every enterprise near to me to see if anything bigger was available. The only thing they had was a Chevy Tahoe in Concord at $ 26.50 extra per day. I decided it wasn’t worth the hassle to drive there and exchange the vehicle. I was just in a major accident. I already am not feeling well. Very disappointed in Enterprise of Fairfield.

so had a first rough impression with this place. booked a premium car weeks prior for an 8:30am pick up. arrived little early and the car hadn’t been cleaned nor the windshield repaired. Andre told me that he would call me as soon as it was done. 10am rolls around and he called saying it still wasn’t ready yet but offered me a Jeep Patriot for the same price. i declined because i did not want an SUV, i wanted to car i booked. so finally around 1:30 he calls to say its ready.
Alex picks me up and was very friendly. When i arrived at the store, they had filled the tank up from half to full and i was told to bring it back empty! I was also given a 30% discount off of my already discounted Costco membership. i was very happy with what they gave me. Its one thing to make a mistake or not have something ready for a customer, but its another thing when you don’t even attempt to make up for it. These guys more than made up for it and i will be returning here every time i travel to L. A which is pretty often.

So I accidentally booked two reservations, but forgot to cancelled the 2^nd one. The sale rep was rude a/​f calling me «annoying» «not cool» I tried to explain it to him he replied with «whatever» in front of other customers. How hard is it to cancel a reservation? That’s your job.

Made a reservation for my aunt to rent a car and cancelled it the day before because I found a better deal somewhere else. She went to Enterprise and they pulled up reservation and completed the transaction although they did not have a car available at the time. She called me and told me how much the reservation was and I was shocked.
Well to make a long story short the gentleman that assisted me knew that the reservation had been cancelled and should not have completed the transaction. He did not mention that the reservation had been cancelled until my niece called, now I have to wait initially he said 24 hours for my money to be refunded and then he said 48.

Good service. Quick in response. Provided me the right car to use.

When my car was in the shop my insurance covered a rental from Enterprise. The day I picked up my car the employee was very helpful in getting me situated in a vehicle in the budget my insurance would cover. He told me it would be good to have the «extra» insurance (for $ 11.99 a day) to cover any unexpected accidents. I had to swap to an SUV for a road trip & when I went in to swap the employee who was helping (if thats what you call it) acted like he was being impositioned having to make a swap & had a short temper. When I returned back from my trip I yet again went in the swap back to the smaller vehicle (for gas purposes) the same employee rude. When I finally returned the vehicle & received my final bill it was a lot more than what was anticipated. I called to inquire about the charges only to then find out that the «extra» insurance was MORE than what I was originally told. I am NOT a fan of this particular store so hopefully if I’m forced to use this company again I can use a different location.

I made a reservation 1÷13÷2015 to be picked up at 10:00am on the 14^th. I was told to call at 9:30am to confirm my appointment, which I did. At 11:00am, I had not been picked up, nor had I received a phone call. I called and canceled my pick-​up and reservation. Unfortunately, this is the only company in the area my insurance company contracts with.

We always rent at Enterprise at the No. Texas location in Fairfield, CA. I like the fact that everyone knows us by name and greets us with a smile. Blake is an excellent manager and I hope he never leaves the Fairfield location. I feel like they are all family. Customer service excels always at this location. They always find a way to accommodate me even when I do those last minute requests during a busy time. Enterprise, you have a great team in Fairfield and we customer’s appreciate that good old fashioned personal service is still alive and well. Please don’t lose Blake. I don’t know what I would do without him to take care of our rental car needs.

Fairfield has been the worst enterprises that I have ever rented from.
They are truly low town country men with no business skills.
Fairfield’s enterprise main objection is each other (managers and employees)!!! If you are the customer, which they careless about your satisfaction with them, then you’ll get what ya get. Some good days but mostly bad days.
The branches out here run themselves with hardly no consequences, which is their problem. So if you like being a $sign ONLY to a company enterprise is the spot. However, if you want your business to be valued, appreciated, and wanted then you may want TO NOT consider enterprise.
The people here are completely incompetent, not all but majority. If you like getting your vehicle late although you have a reservation they are the place.
If you like being over charged on your rentals when you return the vehicle Enterprise is the place. (Which I HIGHLY recommend always adding up your charges and knowing your balance before you return the vehicle. Make them walk you through the bill to assure the amount equals to yours, and you want to do this before they close your bill out. The way to do this is add up all the days you had the car and add the taxes to that amount. Add the insurance on last as the ins. amount is not taxed. The tax amount will be on your receipt. Also, be mindful if you use discounts or the weekend specials. They may double charge you. They will show the discount being applied but still add the charges in the days you rented. Make sure the dates of rental aren’t shown twice on your receipt at the top of the receipt. That’s where their trick is. They are crafty with trying to explain how they are NOT double CHARGING YOU. It’s happened to me several times.
Fairfield has been the only branches that has more reservations than they do cars. I have on several occasions waited HOURS past my reservation time to get a car. Sometimes not even being able to get one at all. The excuse is you made the reservation at the last minute (online) and they didn’t have any more cars at the time online said they had some available. So all plans for that day are ruined. I have had a reservations days before to still get a call saying they may not have a vehicle.
Another thing this Branch will not do I assume because of the manager Blake is when you go to pick up your car at your reservation time and they do not have that size vehicle they will not upgrade you into a bigger size without charging you although it should be considered a free upgrade. However, they are always more than willing to down grade you for the same rate unless you have one of their good employees, which they barely have. There’s only like 3 good ones.
The managers and assistant managers change the policies at will and on the spot depending on their emotional feel for you that day I assume. I have been lied to several times by them which forced me to call Enterprises 800 number or their corporate office to find out if the information was accurate which it wasn’t. Like WOW REALLY, Fairfield. Management in particular the assistant manager feels they can talk to customers any kind of way, very condescending.
Their cars are always dirty and half cleaned. There’s one guy who cleans the cars decent by the name of Ken, I believe. If he doesn’t clean your car well it will more than likely be half done if done at all.
The choices of cars they offer suck. Most are not upgraded and don’t run great. Management keeps the nicer cars for themselves to drive. I remember one assistant manager, by the name of Fahad, bragging about what enterprise car he was driving while apologizing for not having something nicer to offer me. What is that about!
I have had more problems with the Fairfield branches than I can put on here. Let me just say their customer etiquette stings. By the way, they make their own phone calls to the customers to see if you were satisfied. I would feel more comfortable with their corporate office making those calls. It’s kind of awkward when the one who made your experience uncomfortable calls you to ask if you were satisfied or the same branch period.
Too bad the CITY OF FAIRFIELD doesn’t have many rental cars to choose from when one sucks. They need to become like the bigger cities where customer satisfaction and loyalty is their model and focus. Or retrain these guys in all areas to be better. Oh, Vacaville Enterprise isn’t much better than Fairfield. I have been there twice and both times had a very uncomfortable feeling and experience with them. They were dry and nonchalant.
All you mainly hear from Enterprise is what they can’t do.
Before going there is one gall who is sweet as pie and does attempt to take care of her customers and makes you feel important but seems like management breaths down her neck and over steps her. I believe her name is coco or cece or something like that.

First let me say that Blake (the manager) and the staff is great especially considering what they have to deal with in the area; more about that later. I had an auto insurance claim and they handled things well and was extremely helpful to me. They were able to give me curbside services to and from home. The car was not as clean — someone’s hair brush and other minor things were left in the vehicle– meaning that it was not cleaned as it should have been.
Now a relative of mine had a totally different experience this is where the area comes in. So much is required of a person to rent a vehicle from here: from proof of residence (meaning that you live in the area), deposits, etc. They are always crowded, run out of vehicles, etc I guess this is the best car rental in the area and they do the best that they can considering. They provided her the best customer service possible considering what they had to deal with.
It is my understanding that the reason why so much is required including proof of residence is due to theft of the vehicles; people are stealing and stripping them, etc. which causes renting a vehicle difficult for others. And people do not return the vehicles when they say they will (which is normal) but for some reason (with minimal cars already in stock) they keep them too long which causes a shortage for the usage of others. If you look at it this way a business owner have to protect themselves and this is one of the ways to hopefully safeguard the inventory that Blake the others carry.
Blake and staff keep up the good work. Despite the stigmas, lack of inventory and all of the red tape that you must encounter remember to keep up the good customer service that helps a lot ;-}

As if being hit by an ignorant kid on a cell phone isn’t enough, Enterprise tells us they needed our credit card «just in case» as a deposit for our rental. We brought it back full of gas and not a scratch on it and we have yet to see our $ 100 deposit back in our account…2 weeks after drop-​off. However, they took out their $ for the protection plan (rip-​off) the day of. Their sales rep, Brittany, didn’t even know what she was charging us for when she called to let us know they were debiting our account, AGAIN!(protection plan that my husband didn’t realize he was getting). She was like «oh, yeah! you’re right! Because at first she told me it was a gas charge. LOL!!! Really??? This is unfortunate, because as a military family, we are asked for references.

I have had good experiences at this location, staff is very friendly but they are very slow! It would be very helpful if you can take into consideration that people have to get to places so if they are there 7:30 in the morning to pick up a car they shouldn’t have to wait an hour to actually get a car to head out. It’s very frustrating and more staff needs to be on the clock to be able to assist customers. It’s ridiculous how long one has to wait. Although I do appreciate the staff being nice and friendly.

I don’t know if this is the norm for them, but just in case, beware of going in there on a Saturday at around 11 am (an hour before they close). It was crazy packed/​busy! It literally took them about 15 minutes before they were able to get my information, and then after that was another looooong wait. It was 12:15 pm by the time they were able to get me in the rental car.
Be aware that they need a $ 100 deposit to anybody that’s renting a vehicle. No exceptions whatsoever. They were nice enough to prep me for that when I first inquired on a phone call. However, there were some other customers that were shell shocked.
The staff there tried to make the best of the busy situation, but they definitely had a lot of disgruntled customers. They should really think of having at least a couple more staff on-​call for busy days like that.
There was a mix-​up with the coverage of my rental because the auto body shop that my car was in misinformed Enterprise and the insurance company as to when the car would be done. Needless to say, a lot of phone calls were made (by myself) to clear it up. Just know that you have to be on top of this, otherwise you’ll end up losing out on a $ 100 or even more. Do not rely on them (or the auto body shop and insurance company) to fix this mix-​up on their own.
They said that the $ 100 deposit would be refunded within a day of closing the account, but mine didn’t come in until a couple days later. If I ever need another rental car, there’s not a whole lot of chance that I’ll go to this Enterprise.

This company is very poorly ran! How do you allow customers to book a vehicle online to just get a call the next morning advising they don’t have any available vehicles?! That’s terrible!!! I have done business with this branch many times and their reps are great… they’re not the problem. I actually feel bad for them because they are the ones who have to call the pissed off customers. Get it together!

It’s safe for me to give this Enterprise Rent-​A-​Car location a four star review now. Thank you Blake for listening to my customer feedback and being fast with the rental car return process today. I really appreciate how he handled my concerns professionally and was open for improvement. I give him five stars on his behalf!
On the other hand, the car has been great. I didn’t experience any problems aside from the cleanliness. (Check out previous review below) Overall, this location of Enterprise Rent-​A-​Car isn’t as bad as I thought. Be honest with them if you’re not happy, and they will be glad to fulfill your needs.