Cordelia RV Center

Some of the guys working the lot seem a little obnoxious but luckily got Kevin who was really easy to work with. Ask for him if you can! My boyfriend and I ended up buying an RV and has such a great experience that we sent his parents to buy a trailer and then I took my Mom back to buy a trailer also! I felt from start to finish that everything went smooth. We even stopped back by a few weeks later with an issue and they helped us take care of it no questions asked. I wish I could remember the name of the man that did the walk through with us… he was very helpful and informative and came in on his day off to accommodate us. We have yet to use our warranty for anything so we will see if this 5 star service continues! I have a feeling if anything happens we can just call Kevin and he will help us out!

If I could give –5stars I would. The pre delivery inspection is a joke yet the require it at $ 795. Sales guy was rude and pushy and financing was a joke had to go back 3 times to sign. Lastly I got the extended warranty and my front jack broke brought it by for them to check it out so could have it fixed under warranty and thry had no idea what they were looking at and have not called me back so that the repairs can be made. Ive called countless times and left my name and number nothing and I brought it in march 13^th we are in june now. Please save yourself read the other reviews I wish I would have

The worst place in the world for service. I bought a 25rls blackrock two years ago. When I tried to arrange service the lady in the service department never returned one of my phone calls. When I finely got an appointment and took the trailer up for service it sat there for two months and never was fixed. I have talked to several people that have had the same experience. Do your research before you buy.

Drove 30 mins to see a tent trailer that was on their website. When asked about it I was told it was sold. It wasn’t what he said, but the way he said it. When I asked why it was still on the website, he said we don’t take it down until they are delivered. Curious about the lay out, I asked if I could see it, NO, it’s not here. Wondering how long it’s been gone.
Poor attitude, worse business practices.
The whole time i felt like I was bothering him as a tent trailer was not worth his time or effort.
Little does he know, this is for our kids to use down the road. We want a motor home which will be purchased from another dealer.

We bought a brand new camper trailer from them last summer & it had some missing button covers (not a big deal) they said they were going to have them shipped to us, we never heard from them. We called several times & every time we talked to someone in their service dept we were told the same thing, they would be shipped to us, then we never hear from them again. The first time we used the stove the plastic piece inside the fan melted, again… We call the service department, and are told the upholstery pieces & stove piece will be shipped to us, here we are 6 months later & still have yet to receive anything from them, and of course not even a phone call! Don’t go here! I wish we would’ve shopped around more. Lesson learned!

Horrible. Just got the oldest scam in the book pulled on us. Sick Father, needed an RV, was ready to buy with check in hand. Salesman, David told us the RV we wanted was there and ready to go. So we borrowed equipment to get the RV, arrange the financials, one person drove an hour from the north, one person had to drive an hour from the south, oh, and we get there and of course, we get the «oh sorry it’s been sold». By the way, all of this happened on Christmas Eve!
Absolutely classless and disappointing. Will not do business with these people.

After much searching in Northern CA (SFBay area), and trying several other shops, this was a great find for us. The service department was professional and the work was outstanding. We had awning repair as well as bodywork/​fiberglass/​paint work done, along with a few other items. We are very pleased with the results. A great shop to work with. They seem to have adequate space, equipment and technicians to do just about any RV repair job. Will definite use them again. Highly recommend

This is for the Service Dept, I have talked to the sales people there any they were fine. Called the service dept today to see if they could just tighten the nut for the ball on a weight distributing Hitch, a 5 – 10 minute job, (or less). And they said no, I would have to have an appointment and there are no openings today. Poor, poor customer service. I ended going over to a local Auto shop, C&C Auto in Benicia and they took me right in and on top of that, did it for free. It probably took less than 5 minutes. Cordelia RV’s Service manager should take a page out of C & C s customer skills.

Sales OK. Finance OK … Usually salesperson pressure but we are immune, so not an issue.
SERVICE DEPT. is a NIGHTMARE!!!
We are having the same problem as Ashley P. … Latest Update they have had our brand new 2016 trailer in their possession for 3 Weeks for 8 items which were not done in the dealer prep (Which we paid $ 695 for!!!).
and it is true, THEY ARE LIARS! We just called the manufacturer of one of the replacement items they «have been waiting for» (A normal 3 – 4 day turnover from order to delivery) … THERE ARE NO ORDERS ON FILE AT ALL FROM CORNELIA RV!
and it is true, THEIR CUSTOMER SERVICE IS HORRENDOUS … The NEVER call us with updates, we call them just to get a bucket of excuses.
We are looking for Jeff now too, because Laura and Skye are unreliable sources of information … I will update as the drama and process continues …

So… we finally had a little rain in California! And guess what??? LEAK!!! Super bad! I couldn’t even figure out how to stop it! The pictures are of water that’s on the inside of the camper, I ran outside to try to seal the window with duck tape… it did not work. Wow!!! The stickers that you see, yeah, I placed there because the ¼ inch board was discolored. Now I know why!

The service center resurfaced the roof on my ’99 class C RV. They did a great job, looks wonderful. Work done on time and for the estimate. Very pleased.

BEWARE: the sales people are great, no problems whatsoever.
SERVICE PARTS AND REPAIR:
Sky who works the desk is insanely unaware of customer service. I left my BRAND new coach there weeks after purchased because the refrigerator was failing to ignite both propane and electric. (Huge problem when you are rv’ing duh) left it there for close to TWO WEEKS. Came to pick it up, well you guessed it! STILL DIDNT WORK. Thank god I checked before I drove off because I didn’t believe SKY, who told me they checked and fixed my concerns. So not only are they LIARS. I had run around the place to find JEFF who is the MIA manager on duty. Btw, they close at 4 m-​f so you have to take off work if you aren’t part of the retired rv club.
I would NEVER recommend this place! Service of the coaches and the customer service is nonexistent.
BEWARE BEWARE BEWARE!!!
Go elsewhere. This is NOT A REPUTABLE ESTABLISHMENT, and they clearly do. It take pride in what they do. Thanks for nothing!

We recently purchased a used Winnebago at Cordelia RV. The salesman was very friendly, and knowledgeable. Kevin assured us that upon purchase of our RV the service center would perform a complete and through PDI, we could be confident that it would be in good condition. This was not a free service as we paid for the PDI. When it came time to pick up our motor home, Chris one of the service techs walked us through. He was very knowledgeable and gave us a few good tips as well. They even suggested we video tape the walk through so that we would be able to review it later as there would be too much detail to retain. We are very glad we took that advice as it proved to be very helpful.
That weekend we took it for a short 2 and a half hour trip, we had several problems with our Rv losing power, upon our return home we contacted the service department.
Sky was very helpful in assisting us in resolving the problem. Later we had a few other problems and concerns and Jeff, the Service manager took the time to go over our concerns and made sure to resolve the issues we had. We have had a few other problems with windshield wiper and generator not working but Jeff has most definitely made sure to give us time and attention and not only fix the problems but make sure we were satisfied with the service.

The service is pretty good. Was told to bring my rig in the following week early to fix shocks. Shock work was done right away and was home by 11am. Look for Jeff or Sky in service department. There service is better than camping world.
AA

Would never do business with this place again. We went in redy to buy. They tried to have us buy a service/​guaranty certificate that cost about $ 4000 so we could get our interest from around 11% to 4.99%. They tried to charge us around $ 1900 in fees to provide delivery service of our rv. Also they attempted to give us 89 month contract which charged more interest which we wanted smaller paynent buy not more interest. We almost went on contract but Rv had damages, we looked at another same tging the third one didn’t have any issues but manager didn’t want to five us the unit. Told me to comeback in a week (we already had waited a week. They should have found the damages in their pre inspection) he would rip the panel off and replace it but did not wabt to give me the undamaged unit because he had to move stuff around. Our salesman was nice but between service and finance and the manager we were STRESSED. We cancelled the sale and went elsewhere. Best decision we made. Honesty works better instead of lying to people just to make more money for yourself. We even asked about paying cash for the warranty and they said NO. Because of course you finance that stuff and it’s more monet. And also the finance people get money I’m sure they get something extra.

Susanne in financing is the bomb! We bought a lot of toys over the years. If your considering an RV you should go to Cordelia Rv. We had a great experience!

We walked into Cordelia RV Center and it was the happiest day of our lives! After searching a few RV lots prior to Cordelia RV Center, we weren’t impressed with the professionalism nor the travel trailers on their lots. When we first walked up to Cordelia RV Center’s lot, we were greeted by Rick. He was friendly, took into perspective what we were looking for and immediately showed us trailers that were not only within our likes and needs but within the range we wanted to pay. He also was not a pushy salesperson and that is very important to me. That was the first reason why we didn’t walk away. We had our 2 year old grandson with us and he didn’t let that bother him either. In fact, he gave him snacks while we went through the process. After we picked out our 2015 Outdoors Creek Side 23RKS, he walked us into finance and we were introduced to Suzanne. Suzanne was AMAZING! She was quick, efficient, and made sure we got the lowest rate out there! I’ve never met someone in a finance department that was so personable and caring as she. She made sure we had the proper extended coverage for our new travel trailer and explained our contract in detail. When we left, we felt complete. She even went above and beyond by introducing us to the owner and making us feel like family. When we were called to pick up our travel trailer and the date wasn’t a good day for us, she personally called the service department and made sure they moved the date to one that worked out with my husband’s work schedule. Next, when the date came to pick up our travel trailer, my husband was told he needed to work so he called the owner personally and the owner made sure the date was moved up one more time. After meeting Jeff, service department, he also went above and beyond to make our experience a memorable one. Chris did our walk through and was very thorough and made sure to answer all of our questions. The ladies in the service department were very professional also. There is nothing I can say but great things about Cordelia RV Center! We will be referring all of our family and friends to this place when they are in the market for a RV. And, of course, when we want to upgrade in the future, we will make sure and come back to Cordelia RV Center.

I had to move them up one star as the repair was finally completed. The problem was the service advisor NOT the workers. They do good work.

I was recently at Cordelia RV Center looking at a few Class C’s. I told the salesman that I wanted to see 3 different RV’s. He did not know much of the specifics of the RV’s which is very unprofessional. After the first Minnie Winnie we looked at he was pressuring me into a deal, and wouldn’t really back off of it. Whenever I would ask a question he would interrupt me and say something that was good about the RV. After asking about the engine that wouldn’t start he started to get frustrated with me and lost his mediocre professionalism. I truly believe he was a nice guy, but he just couldn’t or didn’t want to answer the questions I wanted to ask him.
I told him I wanted to look at other RV’s and he made an excuse and said he had to be somewhere, even though he said he had plenty of time in the initial greeting. He went over and got Jeff who seemed like a genuinely knowledgable guy. Jeff answered all my questions straight up, but by that time I was tired from having to work hard at pulling questions from the first guy. Jeff was excellent and is the salesman I would recommend to go see if going to Cordelia RV.
I think Cordelia is a good place to go for an RV, but go there with a little research under your belt and some questions to ask, and make sure they get answered, or you will leave there with something you never wanted.
Although, I didn’t have a completely bad experience at Cordelia I would still recommend Family RV in Morgan Hill over them.
If my FIRST SALESMAN was PATIENT with my questions HE WOULD HAVE HAD A SALE, but since he thought he could manipulate me into buying something that he wanted me to buy he lost my trust and intentions.
DO YOUR RESEARCH
Go to FAMILY RV in MORGAN HILL

We made 3 trips from Santa Rosa to this place for what should have been a simple thing: to install a new hitch in our truck. The first time, we showed up for our appointment only to be asked if we had the part that attaches to the trailer. No, if we needed that, why didn’t they order it with the hitch? The second time, we got there and learned they didn’t have the right parts after all. The third time, they had some of the parts but started installing the wrong hitch in our truck. The parts guy was laughing about it. I guess he thought it was pretty funny.
We ended up ordering a better hitch online for $ 500 less and installing it ourselves. We wrote to Cordelia to ask for at least a refund of our fuel cost given all the problems but never got a reply. Based on our experience I think these people are incompetent and I would not recommend them. Go there for service at your own risk.