Collision Restorations

My car was in an over night hit and run accident so I brought the car, a 2013 camaro ZL1 to collision Restoration for an estimate. The staff was very friendly and pleasant to deal with. The car will be dropped off soon to have the work done. I’ll update this review when the car is fixed.
So far it’s been a very good experience.

Please Read whole review! ¹⁰⁄₁₀ would recommend to friend, family, even strangers.
I’ve had a lot of bad luck over the last 2 years. I’ve been rear ended about 5 times never my fault. Once so badly that the car was totaled. I’ve also been to various shops over these years. Getting your car fixed is a hassle. You have to deal with the insurance company then the rental car agency then call the shop over and over to get updates. Then find out its going to take longer cause they’re missing parts etc etc.
However Collision restoration was great and there were none of these problem. I looked at the one review it had before choosing the shop and I’m surprised there aren’t more. It has a Ma and Pa feel to it and as soon as you pull in you can tell they’re very busy. They weren’t able to take my car in for 2 weeks. However Nicole checked in with me twice before my appointment once to make sure I remembered the appointment and once to double check if I needed a rental. The day I brought my car in they let me know it would be done by Wednesday (2 day turn around). I was skeptical I even asked if she meant next week. But lo and behold Wednesday I received a Text AND a Call from Nicole letting me know my car was ready to be picked up. When I said I don’t get out of work till late, Nicole asked if I could get there by 6pm. 2 Hours after close! Sadly I don’t get out of work until 6pm so there was no way for me to get it but the offer itself says a lot.
The pick up was simple I paid my deductible and walked out to my car… WHICH WAS IMMACULATELY CLEAN. Wheels, dash, rear seat, trunk. Everything was clean and the work itself was great.
The only thing I wish I DID was ask if I could pay out of pocket for a touch up on a couple of scratches from a flying license plate.
Side note: there’s a hertz right next door. Making pick up and drop off of your rental car really easy.

Hitting a deer is very stressful but the people at Collision Restorations made it so much better.
From finding out that my insurance company is direct with them to getting me into a loaner car, they couldn’t have been nicer. The car I drive is a van so when they offered me an older model van it was great.
I was told 2 weeks from when the insurance company saw the car I should be able to get it back and it was finished in exactly that amount of time. Nicole was wonderful even when I’d call to ask about updates. But the icing on the cake, 2 days after I picked up the car my sensor on the dash indicated it was time for an oil change. I called Collision Restorations to see if any filters had been replaced so the dealer didn’t take advantage of me. Eddie told me to bring the car back to him and he would take care of the oil change.
I can’t say enough about how great the people there are and how lovely my car looked when I got it back.

This is the best customer service I have experienced in a long time! Collision Restorations was recommended to me by my employer. I needed to get my company car repaired and when I brought it for an estimate they took 1 minute and I was in and out. Once my part was ready, Nicole got back to me to let me know when I could come to replace the part, how long it would take, and let me know how flexible they would be with my schedule. I called the same day that I wanted to come in with only an hour notice and they were so accommodating. I had to finish a report for school and hand it in and Eddie welcomed me up to the office, sat me down, gave me the wifi password and offered me a beverage. They treated me as if I was part of their small professional family. The job was done in 20 minutes and I couldn’t have been happier with my experience. Highly recommended. I will definitely be coming here from now on! :):)

GREAT EXPERIENCE! They handled EVERYTHING: repairs, rental car, insurance adjustments … EVERYTHING!
Dropped the car off, they arranged a rental, that was ready @ 730am. 5 days later they called, the car was ready. They returned the rental car for me & I drove away in my beautifully repaired car. It really was THAT easy.
But the best part was, besides repairing the damage, PERFECTLY. The car was completely detailed inside and out. In the non-​damaged areas, they returned it BETTER THAN BEFORE. And sadly): it was a mess, I must confess.
The staff is great! Pleasant, friendly, VERY HELPFUL, and on top of every detail. The owner Ed, personally made sure I was completely satisfied. In speaking with him, you quickly understand their concept of excellent service starts with him.
THANKS FOLKS!
(: Nothing personal but hope i DON’T see you soon… unless it’s in Shoprite :)

Unfriendly. Customer service sucks. Charges $ 25 for an estimate? U just lost a potential customer! Got my truck fixed at a place that doesn’t charge for estimates. Try Pribit Autobody or Little Falls Autobody (both in Little Falls), they were much friendlier and helpful!

Excellent customer service! Nicole and the staff are friendly, courteous, knowledgeable and very accomodating. The body work was well done with minimal tweaks. Communication was open and clear. They will do whatever it takes to make you happy.
I highly recommend them to anyone who needs body work done on their car (s)!

Great Service! Have a fleet of their own rentals, prompt courteous service.
Had major body work done, excellent work done, you would never know the car was damaged! Nicole and Eddie willtake care of you…