Chaves Bakery & Deli

Let’s start off by saying the quality in taste is great, however the way they «take care of their customer» after they made a mistake!
I ordered a marble cheesecake for my best friends 30^th birthday and wanted to surprise her with a cake. I asked if a green martini could be drawn on it (I know people who have ordered from this bakery chain but at another. Location) and decided to trust them.
I went to pick up the cake and when ai asked to see it, the lady was hesitant about opening the box. –red flag
She opened it and my mouth dropped– it looked as if my child drew on it. I immediately told her I did not like it and if there was someone who can fix it-​no. Can I speak to a manager? No.- she’s not here! So I rolled my eyes paid for the ugly cake and left. I was beyond upset. I drove home and called the store and expressed my unhappiness and again asked for a manager– she wouldn’t be back until Tuesday (it was Saturday) I asked to speak to the owner– not there. I called the other location (state st) and was told the owner wasn’t there either but a message would be left for him to call me.
Almost two weeks later still no call. I called back the original store and spoke with the manager, told her the whole ordeal and her response was «yea i was on vacation and there isn’t much I can do about it since so much time has passed» seriously!!! The employees shouldn’t take on a job they don’t know how to do! And the fact no one called me shows they do not care! I offered to bring in a photo of the cake and she said it wouldn’t be necessary she believed me and would leave a $ 5 credit to use later.
I just used the credit and will NEVER return. I can’t get back the moment my friend had to open her birthday cake and see this disaster and nor did I get an apology. I guess since so many people like it here my opinion didn’t matter! And how dare the owner not even acknowledge me knowing his manager was away!
I gave two stars because the cake was good (from what I was told)

Very good pasteis de nata (portuguese custard in flaky dough cups) and the kids liked the chocolate cupcakes. Affordable. Fast, attentive and friendly service. Will be going back there to try sandwiches someday soon.

I went to Chaves yesterday to buy a cookie platter for my sister’s house. The cookies were beautifully wrapped and had a nice bow, Perfect for a gift! The cookies were fresh and everyone found something they enjoyed in that cookie platter. The platters are already prepared and ready for purchase. The only downfall is if you want to choose your own cookies, they will only box them for you. They don’t create custom make platters for walk-​ins.

Yummy deli with a great selection of breads and sandwiches for lunch. Amazingly beautiful cakes and delish pasteries. One stop shop & the staff is super nice.

Had a Chaves bakery wrap! It was awesome and fresh, definitely coming back to try the hungry man sandwich. My buddy ordered it and it looked awesome! The bread and food is fresh… Definitely come through for a sandwich and some pastries!

Nice to have a local bakery back in Fairfield. It has great danish and pastries and the bread is fresh and good. They have deli sandwiches for lunch. It gets crowded on Sunday morning but service is quick and would highly recommend it. We could use more bakeries like Chavez.

Infamous local Portuguese bakery chain.
Their Portuguese rolls are AMAZING!
Fresh breads, pastries, cookies, pie, stuffed savory breads, and fancy decorated cakes as well as other baked goods made on premises.
Full deli w Boars Head cold-​cuts at this location too. Hot egg & cheese to go!
Fresh Green Mountain coffee– self serve.
Sparkling clean.
Private parking.