Big O Tires

I went back to big o after several years of doing Costco tire. Costco was always good until they stopped carrying what I liked. Went to big O and got 4 tires. Thought I would do their credit card because it offered no interest for 6 months and a $ 50 rebate which they said they would summited. then 4 – 6 weeks went by never got rebate. Called to check on it. It was never was received by the rebate company. Big O say come get another form and resend it. Did that then got a letter saying it was to late, Now the manager is looking into it. Says he is waiting for credit card company to call him. I talked to the company and they said they have nothing to do with it. Its the point. more time by day by day. Would like my rebate or I would of just paid. I would never have them do any other work Brakes ETC. So far Tires are ok

I have been going here since 1993 when I met the owner at the local Fairfield/​Suisun Rotary club. They have treated me fairly and have always given me the best deal in town for brakes and tires on my 1995 4-​Runner and my 2004 Infinity G-​35. Just got off the phone with them and I am going to put a new set of Continentals on the car today because again they beat all others on price and service. PS… I am tough on tires: o)

They repaired my flat tire. The job was done right, and it was done fast at a very low price! I would have been very satisfied with the tire repair alone, but they went the extra mile. They checked and calibrated all my tires then cleaned and dressed them! I highly recommend this place. Thank you!

great customer service!!! very helpful and friendly!!! Very reasonable price. I will come back here for sure!

Husband had three nails in his tire in the last two months. Came here every time and have been very happy with their speedy service. I also have been coming here for tire and oil changes. I once tried jiffy lube by the mall and they overcharged me by $ 35 AND tried to say I had other things wrong with my car. Brought my baby back here and was told I had no other problems. COME HERE IF YOU WANT TRUE SERVICE AT A GOOD PRICE!

For many, many years, we’ve brought our vehicles to this place and never had an issue. Always, have we been greeted with a gentleman who has been respectful and overall– nice.
After a year away, I bring our new car in for ONLY a tire rotation. New employees and a new counter guy, who I find out right away, is not a people person.
So, after a few minutes, I get told that they cannot rotate my tires and start the hard sell of their new tires. I respectfully decline and just want to leave. The mechanic does a «let’s check your fluids first» and pops the raditator cap on my new car. Coolant spews all over the outside of the radiator and onto the engine. Without cleaning it up, they return the car. I asked why my car was leaking. No answer. At that point I was just livid, and I then drive straight down the block to Oil Connection, where they took care of the mess and REPLACED what was spilled all over my engine.
Today, I said «Good Bye» to a once trusted old friend.

If I could give Big O a ZERO STAR RATING I would. The manager there is a rude asshole, and after he had his mechanics do some faulty work on my car I will surely never take my car back. I took my car to a former employee of Big O who is at another shop now and I got the best service you could ask for.

I purchased one of their service cards. I called and made an appointment. I showed up 10 minutes early… and then the wait began. It took 40 minutes just to get the truck on the rack. I watched others come an go, and then I finally asked if there was a problem with my truck. The front desk guy went back and came out a few minutes later telling me they needed to get more oil, then he went back to desk duty. A little later as he walked toward his truck I told him I had a short window of time. He got smart and said he knew nothing about that, then asked if I had an appointment (like it was my fault I went there when I did). I told him «Yes. An hour ago!» He said he was on his way to get oil. Really? An hour later! Not only will I never stop at that store again, I threw away their coupon, because free anything isn’t worth it there. I learned my lesson. These guys flat out should stick to tires and leave the oil for the big boys.

A couple of months ago, I bought a set of new rear tires (from another company) for my BMW 525i, because both of my rear tires had severely worn out, (oddly enough — just from the inner part), however, the front tires were still ok and still had a lot of tread left. This was a surprise to me, since I had just bought these tires 6 months prior and they still had a considerable amount of tread toward the outter part.
I initially thought that the root cause of why the rear tires wore out so quickly from the inner sides, was because the camber was off, so I called Big O Tires, and spoke to Brian and explained my situation to him. He too thought that it might be the camber, but recommended to bring in the new tires and do an alignment to make sure. He was very helpful and accomodating with my schedule, so I brought the car in with the new rear tires, which they installed and did the alignment, but he explained to me that the camber was within factory specifications, and installing a camber kit (which would’ve corrected the camber) was not going to help. Although he didn’t have an explanation for why my rear tires wore out so quickly from the inner sides (less than 10k miles), he recommended that I bring in my car back in 3 months to have the tires rotated and another alignment to double-​check the camber at no cost! Although I was disappointed that I could not get an answer for why this was happening with my car, I was very satisfied with the level of service that I received.
3 months later (today), I bring back my BMW for that free tire rotation and alignment, and this time, a guy named Mike assists me. Since he was not familiar with the whole situation, I thought I would first explain it, to bring him up to speed. This guy was NOT having it. From the moment I walked in, he seemed extremely rushed, and when I started to explain to him what was going on, and why I brought the vehicle back to them, he quickly responded in a dismissive tone, «That is normal for all BMW’s and Mercedes vehicles — The tires wear out quickly, if you’re lucky, you’ll get 25k off the tires». This was news to me, since I have owned many other mercedes and bmw vehicles in the past. As I tried to explain to him that this was not true and that this has never been my experience with any of my other vehicles, especially since the tires wore out within 10k miles, he then repeated the same thing to me. After the second attempt to educate him on the situation, he interrupted and told me that they would take a look at the vehicle and let me know.
After picking up my other vehicle that I left with them earlier for an oil change, I dropped off the BMW and waited for them to complete the work. In addition to dropping it off for the tire rotation and wheel alignment, I asked them to replace the windshield wipers. After waiting for the vehicle until almost closing time (4pm), I finally go up to other service writer and ask him when will the car be ready, since they were closing in a couple of minutes. He assured me that they would be complete the work soon before actually closing the shop. After more time has passed (roughly 30 mins), the car was finally ready. Since I had asked them to take a thorough look at the rear tires and associated components, I was expecting for him to tell me something about what his findings were and maybe shed light about what was the current status of both rear tires. Instead, he just explained that «the alignment looks good» and proceeded with the bill amount. At that point, I could tell that the service writers wanted to go home since they were closing up the shop, so i proceeded to pay for the oil change on my lexus and the wiper blades on the BMW. I was shocked when he told me that the wiper blades for the BMW were $ 71.68 ($ 32.99 each wiper blade). I initially thought that he charged me for the alignment and or the tire rotation, but to my surprise, that amount was only for the wiper blades. He proceeded to explain that these wiper blades were not standard and were «special», hence the much higher price. Since they had already been installed on the vehicle, I did not argue with him and proceeded with payment. This was a first for me to pay this price for wiper blades and since I have had wiper blades installed on all my vehicles in the past, I never thought to ask him about the price in advance.
When I got home, I realized that he did not provide me with the multi vehicle inspection report for the lexus that they completed the oil change for. In addition to that, I noticed a substantial amount of grease smudge marks left on the leather interior of my lexus. I found this to be extremely unprofessional and was overall disappointed with the level of service I received.
My first experience was great (which is why I gave 2 stars and not one), but after coming here a second time, I do not think that I will be bringing back my car here again.

Always very helpful! I’m here all the time unfortunately lol but they always do the job! I’ve gotten about 3 nails in this set of tires I have right now and they fixed them and have been holding up great!

We had expensive work done to our vehicle at a different Big O location, and after taking it to the other location 4 times, the issue still had not been resolved. When we brought it here for a second opinion, they got our car in immediately, told us exactly what was wrong, and took the time to show us as well. They made phone calls for us and did everything they could to help. Wish we would have gone to this location originally because the work would have been done correctly the first time.

This guys always take care of me and my car. The get me in n out quickly. The always give me great advice on my car needs they never try and force products on me or services I don’t need.

Ask for mike. Hes the most honest guy and he will take care of you. Review to come

I had gotten my oil changed here in early May (took about 45 min) and found that my rear brakes needed to be replaced along with the rotors. The staff is friendly and quite helpful in answering my questions. I gave this place 2 stars for the wait (over 2 hours).
I drove home expecting everything to be in order and I noticed a loud scraping sound everytime I made a right turn on a hill. The under carriage was not screwed in (apparently they were checking the front brakes and never followed up with putting my car back together).
I would definitely double check everything before leaving as they do get very busy and to avoid a return trip.
Inconvenient for the return trip but they addressed my car right away when I came back so I will leave them with 3 stars.
Ps. Apparently «mike» is at the other location.

Clean, friendly store. All the guys here have always been super helpful. Have been here a handful of times over the last few years, for various services, never had a bad experience. Talk to Ben, he’ll point you in the right direction.
No pushy sales guys, and nobody treating me like I’m dumb about auto care because I’m a girl. I’ve been through that at other places, not here. My car always gets taken care of properly.
Had all my brakes done here, and a few months later, the front rotors warped causing the brakes to pulse. Took my car back, and they replaced them at no cost, and checked everything else too.
Highly recommend, they have been fast, affordable, and trustworty.

Clean store and easy to find. Talked with Mike (manager) about getting my corvette fully serviced. By the time I left I had a full set of new tires, new brakes, they flushed all my fluids and topped them off, checked my alignment and hoses, belts, radiator, etc for proper specifications. Real nice guy too! very personable and knows his cars! Didnt feel pressured to buy anything extra and he did a very good job of explaining why i needed the services they offered so i actually understood what the benefits were to make an educated decision. Great experience! will be bringing my business to this shop from now on!

Tires tires tires! Thank you for the fast service and great price on the tires. If you need tires come to Big O on 1129 N. Texas and ask for Mike.

The service was great. After calling a few places I was relieved to hear they could get me the right product f or the right price. Dropped and pickef me up at my hoise while I waited. I have to say that that was the only thing I didn’t like «wait time». Although I did get alot done, I would have wished for a shorter wait time. Yet the fact that I got to wait at home was a plus. Of u could I give 4 ½ stars :-)

I will definitely be referring all my friends & family to this Big O’ Tires shop!
The employees are awesome & trust worthy! I showed up with a flat tire in the back of my car & driving on a spare that was not in good shape! Mike took the time to show me the cracks in my spare, got me a new tire & repaired the flat. Thanks Big O Tires for getting me back on the road!

Great Service and Honesty you can trust! I been dealing with Big O’ Tires for a year now and I’m making a switch to them for all my car needs. So there two Big O’s on the same street and this particular one I’m speaking of is the one by Dave’s Hamburgers! Excellent Service and the Staff has a GREAT Attitude!
Kudos to Justin and Ben!