Anagen Hair, Face and Body Solution

Kathy gave me a decent enough facial, except she didn’t tell me what products she was using, even after I kept asking her, except, she was a little rough with the extractions. Whoever the blonde is who works the front desk needs a little training in customer service. My other complaint is that the place was not relaxing because I can hear the loud people getting their nails done in the room next to mine.

I have called twice to schedule an appointment since a friend of mines purchased a groupon as a gift. Almost a week later and I just received a call. Also, I provided several days and times and she said they were booked and was not able to provide me with an appointment. So far very bad customer service. I will update my post if I ever visit.

They had no problem with my Groupon and they did a terrific job. I got a microdermabrasion treatment with Vivianna and rescheduled another with her. Friendly and clean. Had lashes done there last year as well and again no issue and another great job…

RUN FROM THIS CHOP SHOP
Word of advice if you have a GROUPON DO NOT tell them till you are ready to leave because they will treat you like a welfare case! First off it is NOT handicap friendly roughly 20 steps till you reach them! Then you placed in this dark dreary plum colored room the lady doesnt introduce herself yet tells you to put on this towel and shell be back. I did so then climbed under the blanket but be careful bc the bed has wheels that arent locked and i went flying! She came in 12 minutes later so there goes my 1hr facial! Then she starts cleaning my face TOTALLY a deaf mute doesnt tell me what shes doing nor whats shes putting on all the while having the faucet running so my HOT TOWEL is hot! Really you do not even have a warmer? Then she puts
The warm towel on my face it smelled like mold! Ugh ok then she put the steam on for 20 minutes yes 20 minutes, but it was focused on my NECK i was sweating balls while she was texting away behind me! With the steam not focused on my face the next step was PAINFUL the extractions! After that she then put a mask on and said ill be back that was another 15 minutes sooo a waste of time and money is about right! When going to the receptionist she didnt even ask me how was my facial im guessing the look on my face and my attitude said it all! Never again will i groupon a facial.
RUN FROM THIS PLACE

Worst microderm facial I have ever had. Never using a groupon for this kind of treatment. I left with an itchy face and the microderm hurt a lot and it never has hurt in the past from other places and I have at least 5 of them. I do not recomend this place. Better off getting it done at Hand And Stone.

I came here on a Groupon to get my lashes done and because of its close proximity to my job. I am so glad I did. Noelle who did my lashes was not only incredibly sweet but extremely proficient and knowledgable! Love her and my lashes! I have not yet tried the other services there, however I like the products they sell and use so I am sure I will soon.

I went today for microdermabrasion and was very annoyed at the esthetician with her lack of communication. To me, if I say that I’ve never had this service done before, you would think that she would explain what the process was or what the heck is going on. It was complete silence. I had to figure out everything as it came.
Then with the microdermabrasion, I did my homework as to how it’s done but her method was very harsh and she was suppose to ask me from the beginning if it was comfortable or not. I endured the almost painful feeling and almost at the end when I flinched she asked me if it was ok. Really!!! You think!!! I just flinched lady! It was over and I left. The receptionist had the nerve to ask me if I wanted to upgrade and did the lady explain about further treatment. I said no thank you and left. They need to work on being personable, I guess. The fact that my face was soft and glowing was overshadowed by my experience. I would of returned but too bad!!!

Called 2 weeks ahead to book an appointment and asked if they would honor the groupon price (I’d rather pay the business directly) — the girl on the phone said of course– when they called to confirm I asked again and they said absolutely, I show up for the appointment and the lady walking around did not even acknowledge me for about 5 min and when she finally did she said that she wouldn’t honor the groupon price and unapologetically told me that the girl who’s supposed to do my service was running 30 min late anyway! I walked out– I went back to my usual place where I get my microdermabrasion treatment– id rather pay full price than deal with a staff like that–