W T Auto Body

Good, hardworking mom and pop shop. I’ve been getting my oil changed and inspections here for awhile. Not a bad place at all.

After two car accidents, and hefty body damage I decided to have repairs done. Have had varying experiences with the service. Although the some of the management does seem caring and keen to customer concerns and requests, the quality of the work is inconsistent and sometimes downright careless. While impeccable at times, one repair resulted in large amounts of glue residue spilled over the dashboard, moonroof, and glovebox. I will note that the team did wipe it off after three requests. My most recent repair did however, did result in near perfect restoration and perfection of massive side body damage, and I commend the dedication. The one missing component is consistency.

i came here a while ago, and this place is full of rude people, its close to my house but imagine the bs you get after you give them your car, if they already give you attitude before earning your business, they cant be doimg large volume since they act like fools so they must be busting people on price to keep that place open for so long.

I hope people will read this long review and take my experience into account.
I am a car rookie. The front bumper of my 2001 Nissan was falling off because one screw hole was damaged. I thought I have to replace the bumper. So I Google Mapped body shops and WT Auto Body is the closest. Without consulting any internet reviews, I went there.
The place was run by a group of Asians and since I am also Asian, I was hoping that they’d give me a low price. A guy at the door received me and referred me to a sales guy sitting inside. This guy (a chubby and short Asian) greeted me, without introducing his name. After I told him that I have problem with my bumper, he came out with me to the car.
Before I showed him the damaged screw holes, he noticed some scratches on the bumper and asked if I want to paint the spot. I said «maybe not because I might have to replace the entire thing.» He said «Sure. That would be $ 700.» I had searched online and knew that the DIY cost of replacing it is about $ 250 ($ 100 for the bumper and about $ 150 for the paint). But I knew the drill of a salesman is to exaggerate and settle at a reasonable price. So I said «no way, $ 700 is a rip-​off», hoping to negotiate it down to $ 500. Then he became immediately irritated and responded in an almost deranged manner «you say it’s a rip-​off? then go somewhere else.» And without giving me any chance to respond, he turned back to the store saying «I just told you it’s $ 700 and you think it’s a rip-​off. I don’t talk to people who think my price is a rip-​off.» I was astonished.
Was my tone disrespectful? I don’t know. My voice was quite tough, but by no means belittling or offensive. At that moment, I almost believed that, given his reaction, $ 700 may be the prevailing market price, which of course turned out not to be the case as another place that I went later offered only over $ 400. I also thought that maybe I shouldn’t have said the word «rip-​off» as it may be offensive to a sales person. (I am not a native English speaker and sometimes do make wrong choice of words.) In any case, I felt offended that he just walked away like that and did not let me say anything.
So I followed him inside, trying to get him talk to me again. He sat down near another guy later turned out to be the manager. I asked him «why did u walk away? $ 700 is too much. But at least you should check to see if it can be re-​attached first.» He said «I looked at it and it cannot be fixed.» I said «you didn’t even look at it. You were talking about the scratches and I was the one who said it may need a new bumper.» He maintain that he did (which he didn’t).
The manager then came forward saying he will take care of this. Then he took me outside to my car again. I told him that I didn’t say anything offensive but the other guy was totally unreasonable and disrespectful. He smiled and said «Don’t worry. I will talk to him.» I said «no, you won’t» He said yes he will.
WTF, right? Think of yourself complaining to a manager about the misdemeanor of his salesman, and him shrugging it off with a light «I will talk to him.» He did not intend to explain that person’s attitude, nor apologize. But at that time, at least the manager seemed nice. So I did not push.
Then he asked me for the VIN of the vehicle. I said «why the VIN?» He gave a wry smile and said «I need the VIN to know the model of the car to get a price.» I felt fishy and asked «that guy didn’t ask for the VIN and offered a price immediately. Can’t you just do the same? And I know the year, make, and model, isn’t that enough?» He never gave a convincing reason but insisted on it. And I gave him the VIN.
After he copied the VIN and was ready to go back in, I felt that the atmosphere has warmed a little, so I asked him «what the f*** was that guy thinking about?» To my surprise, he reacted «wow, this is just business. there is no need to use foul language.» I said «but that guy was totally disrespectful». He said «I’m sorry. This is just business. I’m afraid you have to get it go somewhere else.» I said «sure» and left.
To be fair, the manager’s tone was respectful when he said all that, which was professional and which I respect. I should take some heat for saying «f***». But the core issue is that I was being unduly treated in the first place and I asked for an explanation which they never gave. And he blamed me for bad language as if they didn’t do anything wrong. In conclusion, the sales guy was the most horrible person I have ever met in the service sector and the manager, although professional all the time, was so shrewd as to evade my question and tried to brush his subordinate’s mistake off.
I will never do business with them.
P. S. Afterwards I went to another place and guess what. The salesperson said replacing it would cost over $ 400 so he just taught me how to re-​attach the bumper myself. He even wiped off those small scratches for me. He did all that without charging one penny. $ 700? What a joke

If you’re looking for an Auto Body shop that puts your interest first, then this is it! WT Auto is as the name stands (Winning Team) and they live up to their services. Like many of you, I do research before bringing my car to an auto body shop. I am a long-​term customer with WT Auto. They do not trick you and would definitely get the diagnostic reports right. No gimmicks, no bs, just plane clear services. They are happy to get your car done even when you bring your own parts.
Mike is a very friendly and straight to the point gentleman. He is the right guy for your car service quotes.
Distance can be a little hassle but depending on where you live, if in Fairfax you should stop by for all your car needs.

I had the bad fortune of having a second fender bender in less than two months. Luckily, it wasn’t my fault. State Farm had a list of several body shops in my area — I chose W T Auto Body. OMG! I think the second fender bender was a blessing in disguise. I brought it in on Tuesday morning, I got a call on Wednesday the following week saying my car was ready — two days early!
I am overjoyed! Mike surpassed all my expectations. My car looked nearly as good as when I drove it off the dealership lot! The hub cap that was damaged was replaced by a sterling new one. I had a minor scrape on a hub cap that was unrelated to the damage one — the scrape was gone!
The alignment job made the car drive like new. I would recommend this place to my family! The whole crew were exemplary and made me feel valued! Thank you for making the second half of my year MUCH better!
Thule Huff…

Listens to ur needs & gives good feed back to work with you on your car, and calls to know what doin w/​car & cost add on before do anything

I’m sure they do great body work… that’s if you can get an estimate first of all and get past the overbearing adjuster. Called Friday Apr 26,2013 to see if an appt is needed for Sat, they said no, come on in. I had a small window to get it done since I had a doctor’s appt at 9:30. So I get there at 8:05am and the guy says he’s already got an 8:00 and 8:30am appointments. Then asks if we were going through insurance, yes. So he demanded an assignment number from the insurance co. I said I only wanted an out of pocket/​independent estimate and I wanted to get several estimates, to which he looked confused. He said he can do one but it wouldn’t count since the insurance might say certain damages weren’t part of the accident, understandable. But goes and said if we used them, then he’ll have to draw up another estimate, etc. etc. etc. Sorry for making you do your job. What does free estimates mean then? 1. I wanted an independent estimates from several shops. Is that uncommon or something? 2. I wanted see which shop will replace parts vs repair parts. 3. Has it changed? Is it the first shop you go to, the ONLY shop you can use or something? That was the impression I got from this guy. So I went to Northern VA Auto Body in the mean time and they did an independent estimate no problem. Made it to the doc appt on time and during the doctors appt I called WT for an appt. I really wanted to give them a chance since they were highly rated and recommended. I got an 11:30 appt and it was the same circle talk and BS from the adjuster. He even had the nerve to tell me he didn’t want to estimate the front end damage since he wasn’t sure it could have happened from the accident. WTF? Was he there? Who is he to tell me what happened or didn’t. Just get me a damn estimate and do your job! Obviously he is looking out for the insurance companies and not the customers. If you are fine settling for a no questions asked repair on your part, then use WT. If you want repaired and used parts, use WT because that’s what he used for my estimate. Good thing I’m getting multiple estimates.