Total Flooring, LLC

So easy. After leaving a message when I called to arrange an estimate, they sent someone out that weekend and I had a indication on roughly how much it would cost and the actual estimate write up I got a couple days later was right on my own initial guess. Had the work scheduled within a week and a half of getting the estimate and the workers came and finished in one day. Other than picking up some fragile items and putting them away they handled all the furniture moving and put everything back when finished. Highly recommend these guys. Great work

I got an estimate from Total Flooring to put wood floors in the upper floor of my town home in Reston. Their quote was reasonable but they took the time to discuss the various options available to me. The other estimates had me ripping out the wood landing and putting new floor there so it would match. Total Floors suggested «stain in place» wood floors and they would blend and stain the floors to match the landing and stairs. That saved me a considerable amount of money and it looks great. Would definitely recommend.

Well, what can I say? Chad and his team completed another amazing job at my residence. This time, they put in wonderful hardwood floors throughout the kitchen and adjoining powder room. EVERY DETAIL of importance was addressed; everything was done to perfection; always responding to my inquiries… and even coming out to my residence on a Sunday to ensure I understood what I was purchasing. The installers (Andres and Eduardo) were great; friendly; and, oh yeah, the completed job was of EXPERT quality. I wont go into here on Unilocal, but, the amount of time they spent in going the extra mile for me was incredible. I am a two time customer (both stair cases, the kitchen, and my entire second level are now in amazing hardwood) with Chad BECAUSE of his: integrity; professionalism; quality of work; and attention to detail. Chad, Linda and the rest of the company are the REAL DEAL. You can trust them; their work; and their devotion is to your happiness. Oh, and one final thing, I mention this to prove how trustworthy Chad is and the high level of integrity he possesses. When he came out to my residence on a Sunday, I asked him if he could also do my back splash. Without missing a beat, Chad told me that he wouldn’t give me an estimate on that because he wasn’t an expert on such work. In my time as a homeowner, I have had many contractors lie to me and pretend that they could do whatever job I sought… simply because they wanted my money. Not Chad. His PRIMARY concern was to be honest with me and to safe guard my best interest/​investment. So, yeah, if anyone out there in Unilocal has any doubts about hiring Chad and his people, lay those concerns to bed.

We just bought a new townhouse in southwest DC and had Total Flooring refinish the hardwood floors on the second and third floors, all of the stairs and the wood railings. Whitney and Linda were extremely nice and responsive. On Saturday, 03÷12÷16, the Total Flooring team finished the floors. All we can say is WOW. Everything looks amazing! We can’t believe the change. The Jacobean-​colored floors, stairs, and railings make a huge difference in how the townhouse looks. We can’t wait to move in. Oh, and by the way, Total Flooring did the work the week after they gave us the estimate. No waiting! Thanks to Whitney, Linda, Hector, and the gang. We really appreciate the work you put into our new home!

I did not get passed trying to get an estimate. Scheduled a 4:30 never showed up-​Linda said they don’t usually do that time but will let me know and then I talked to her on the phone the next day she said to let her know what kind of flooring I wanted and she would get John to come out for the estimate, now she says they never come out at that time because of traffic-​she did not schedule it –never said sorry for the mix up-​it is a business right? If you ask me a time-​you can’t come at that time then tell me, it is that simple!

I am so happy with Total Flooring. We had our old linoleum in our kitchen replaced with hard wood flooring. The rest of our upstairs hardwood flooring was refinished and it came out soooo beautiful. I cannot say enough good things about this company. This is the first time I’ve ever posted anything on Unilocal.Alex and Mario were the «A team». Their professionalism was outstanding. These guys treated us right. Linda in the office was a jewel to work with. She was super accommodating. I was so impressed with her management skills. She is extremely customer friendly.
If you need your flooring done please call this company!!!
Linda W in Annandale, Va

I was totally satisfied with Total Flooring from start to finish. They are very responsive, and from the time I reached out to the time the floors were installed was only about two weeks! That included an initial consultation to look at samples and get an estimate. They were flexible and able to work with my schedule. Great customer service and the floors look wonderful. Many thanks to Linda, John, and Eduardo!

I wanted to replace all the carpet in my newly bought house before moving in, in a very short time frame.
Total Flooring had the best carpet in stock, gave me good price and installed everything quickly and perfectly.
Highly recommend.

My husband had some horrendous renters who destroyed his house, and total flooring helped us get our home back! There were no hidden fees. They had great recommendations and helped us choose a floor that met all of our needs, was in our price range, and looks beautiful!. They were flexible with changes, and even helped us locate and repair a leak we didn’t know we had. I also used Chad and company for our painting and dry wall repairs. Now we have a brand new house!
Thanks total flooring!

Repeat customers here! Last week we had Total Flooring refinish two levels at our new house and are delighted. Turning the yellow oak floors into a deep coffee brown is a full modern transformation. Christiano and crew did an amazing job. Professional — talked thru the process, gave me color choices, and informed me along the way. A few years ago we had them install engineered hardwoods in our townhouse. :-). Its hard to find professional and results! As a Realtor, I am selective to refer contractors to clients. I refer TF for myself and home owner clients. That is a high bar to surpass

I wish I could give Total Flooring more than 5 stars! Total Flooring took out our old hardwood floors (parkay floors from the 70’s) and installed beautiful Mirage Maple Greystone floors on our two-​story house and also painted the house and kitchen cabinets. The transformation was amazing and the floors were installed beautifully!
Total Flooring and in particular Chad went over and beyond what any business would do to make sure we were comfortable throughout the entire process. I will admit — I am very neurotic in general and weary of contractors (given my past experience) — but Chad really defied any pre-​conceived notions I had and was one of the most professional people I have ever worked with on home repairs and beyond.
Initially, we had some miscommunication with our initial contact at Total Flooring — and once Chad heard about this, he (and his very helpful assistant Linda) stepped in and cleared any issues we had and again made sure to follow-​up with us nearly every day. Chad personally came out to our house with samples and gave his expert advice on what we should go with — and was very honest and extremely fair throughout. He was never pushy and he always wanted us to be 100% satisfied. Whenever we had a question, it was as if Chad would anticipate it and would give us a call to give us options and provide what he thought was the best solution (and it always was the best solution). His professionalism really is incredible.
But not only is Chad a great person, his company installs floors immaculately. Specifically, his flooring installers (Alex S and Manual) were absolute experts and extremely hard-​working. They take pride in their work and are not just trying to rush to the next project. Every corner, every angle was done masterfully. It far exceeded our expectations.
My only issue is that Total Flooring focuses only floors because I really would hire them to do everything in my house because they are just that good! I will absolutely use them in the future and will recommend them to anyone. They don’t make companies like this anymore!

My husband and I recently purchased a home in Alexandria. We decided to remove all of the carpet and add new hardwood floors. We also needed painting on 2 levels.
We found Total Flooring on Google and decided to use them due to all of their great reviews. I’m so pleased that we used Total Flooring, I just can’t say enough.
Juan and Nelson were great! On time, worked hard until finished and were patient with my changes.
I can’t write more than what others have already, I’m very happy! I will recommend them and allow them to use me for a referral. My home looks great!

I want to start off by saying that I am extremely impressed with Chad and his team. I have worked as an investor for some time now and along the road you get people say that theyre contractors but there not. These guys are the real deal.
Recently bought my newest rental property. The house that I purchased was completely gutted from the inside, no walls just studs and some electrical. These guys came in heavy uped the panel, installed new recess lighting through out. Made sure that everything was up to code. They put drywall, redid the bathroom, did the floors, added new closet space in the master bedroom.
All of the work was completed in a matter of a month. We had a few hiccups along the way but Alex their project manager handled it, it was obvious that this wasn’t there first rodeo. The house is completely day and night from what it used to be.
All in all, I will continue to do business with Total Flooring in the future.

If you are in need of your hardwood floor refinishing, please call Total Flooring and have Alex Serrano refinish them for you. He and Mario did outstanding work. They showed up on time and worked until the job was done. It was a pleasure having them in my home. I cannot speak so highly of Chad or anyone else who he employs. I hired him to tile, paint, install baseboards, and refinish the hardwood in my entire home.
It became evident very quickly that the job was not being managed properly. There was confusion about the initial payment, when the materials were being ordered and work started. The team assigned to do the tile work, baseboards, and painting was lazy, messy, and incompetent. We mentioned these concerns to Chad several times. After 6 weeks, and the job not being complete, and his paint crew abandoning the job entirely, he brought in one painter to finish up. As of now we still don’t have a fully cleaned and grouted shower and the bathroom and kitchen floors have grout all over the tiles. I can honestly say the entire time that they were working here (with the exception of the hardwood team) was a constant struggle.
Once again, I would highly recommend Total Flooring and Alex Serrano for hardwood floor repair and refinishing.

Total Flooring did an awesome job on our hardwood floors and I am super happy with the work they did. We’ve had several people compliment us on how great the new floors look. I would definitely recommend Chad and his crew!

My wife and I both work in DC and after finding out we were expecting our first child this July, purchased our first home, a townhouse, in Fairfax, this spring.
One of the major upgrades we were looking at was installing hardwoods on our main floor. After seeing nothing but the overwhelmingly great reviews, Total Flooring, LLC seemed like a no-​brainer. Unfortunately, our experience never got past trying to schedule a meeting to view the showroom.
Here’s the abridged version — My wife and I got the sense that TF LLC. didn’t really want /​need my business based on their unwillingness to accommodate our inability to view their showroom during their limited store hours 9am — 4pm (weekdays only). Since then, I have worked with 2 of their competitors, both rated 4.5 stars on Unilocal,who are open on weekends and both willing to schedule weekday evening appointments to provide estimates.
Right off the bat Total Flooring’s showroom hours presented a challenge. For people working in DC and/​or who are saving up their PTO for a baby, the showroom hours of 9am — 4pm and closed on the weekends make things pretty tough. I called in and spoke with Linda to try to determine a work around. Linda was very knowledgeable about the products and referred me to several websites of properties TF LLC has done to get a sense of the workmanship, but for rookie home-​buyers, websites are great, but nothing like going into the showroom and meeting the staff and sales people to confirm all these sterling reviews. Where Linda had product knowledge, her customer service could use some work.
After expressing that we’d really like to see their products in the flesh and commenting that their store hours were a little challenging for my wife and I, Linda replied rather unsympathetically, «well people do come in.» Rather than being offered, I had to ask if there was a possibility to schedule a meeting either on the weekend or shortly after hours thinking that this wasn’t that much of a lift based on their limited store hours however, Linda, gave me the impression that this was a unusual request, but after being placed on hold, said they would be able to schedule something for shortly after they closed on weekday.
Unfortunately a few days before our meeting Linda called me to cancel siting personal details about the owner’s schedule. After reiterating that we were very interested in giving them our business, but only after the chance to view their products, I think Linda got frustrated with me and let me know that she would be calling back to «figure something out.» She never did.
Needless to say, my wife and I will be working with a competitor who puts more of a premium on customer service and who’s showroom can accommodate professional families who work during week. Hope this was helpful.

We count on Total Flooring as our first contact for anything floor-​related. I recently called them looking for carpet restretching and learned they don’t do repair work. Chad went over and above to help me find the right service to get the job done well and inexpensively. It looks awesome and was a great deal.
In the past he gave us a great referral for stair rail work, and we were happy with that company too.
Chad is clearly motivated to exceed customer expectations, even when it involves no profit for Total Flooring. I definitely trust them and look forward to working with them in the future.

Total Flooring is the real deal; we’ve been in our home for about 9 years, and with 3 kids the carpets definitely looked the part. We were interested in getting the stairs and basement redone in hardwoods but were going to let our budget dictate our scale. Chad came in, presented us different options, measured everything and really left us with an amazing service experience.
We live in South Riding, so even though we felt pretty good about the options we went through, my wife and I still went to the showroom to breathe everything in before making a commitment. I had dropped Chad a quick line just to let him know we might be passing through, and he actually went out of his way to meet us at the showroom. In the end he was able to get everything we wanted done well within both our timelines AND budget.
Install was smooth, quick, and unobtrusive; timelines were communicated well and the staff were all friendly. If you’re on the fence about where to go, definitely stop by the show room and let their service do the talking. Chad answered every question and brainstormed every option and idea until a decision was made.

The team at Total Flooring is the most professional and capable group of folks I’ve dealt with in a very long time. Within a day of calling for an estimate Chad sent his estimator, Ransom, over to measure and gather information for a proposal. Ransom was very thorough and understood exactly what I was looking for. After about 2 days of some Q&A between myself and Chad, I had a proposal in hand. This is the first time I’ve ever had a proposal to review in less than 2 weeks and one that had zero issues or «extras» added that I didn’t want. It took me minutes to review and Chad was able to schedule his install team to start within 3 days. Of all the other flooring companies I contacted, TF was the only one that gave me a firm start date and stuck to it. All the other contractors were «wishy washy» and said it would be at least a month before they could start.
The installation team lead by Nelson was nothing short of exceptional and took extra steps to ensure that the uneven and dirty subfloor was ready for the new flooring and wouldn’t cause issues down the road. Nelson’s crew went above and beyond to ensure that the new floor would look exactly how I wanted it and they treated the installation as if it was in their own home taking their time and even matching grain patterns and color.
Total Flooring will be my «go to» flooring contractor moving forward.
If you’re looking for a floor contractor, you can stop now and call Chad at Total Flooring!

Chad and his team (Linda, Alex and Juan) transformed my house! I needed about 4,000 sq ft of white, old, gross carpet removed and hardwoods installed. Chad helped me pick the right product — Mirage, Aged Maple! He connected me with his painter, Juan, so that I could update my great room from the 70’s to modern times! The guys were awesome! It took them a few weeks to get everything done, but they were very courteous and professional! It was a big investment — I did say over 4,000 sq ft to cover — BUT I am so happy with the final product! It doesn’t even feel like the same house! BTW, I went with Chad because of other Unilocal reviews! I am very glad that I did!