The UPS Store

Is this even a legit UPS store? Service is slow and unprofessional. Went for passport photos, but their camera was a 100 year old digital camera and the guy couldn’t even take a non blurry photo. They took 1 hour to print because they didn’t realize the camera was out of battery. Photo quality was absolute rubbish — it was blurred and had shadows in the background. Print quality was crap also. This passport photo will be rejected by the authorities for sure. And believe it or not, they charged $ 15 each! For the worst passport service ever.

Horrible service. I have a prepaid label I just need to print out dude charged me 1 dollar for it. That’s horrible for real.

I believe this store recently changed ownership. Service used to be exactly as most of the reviewers mentioned and why it was given such poor reviews. Recently, within the past month or so, there have been different people in the store helping customers. The ones in the store now and much more conscious and interested in providing great service for the customer. Most of the time I go in to either drop off a package being returned with a return label and picking up a receipt or I am going to get a form notarized. I’m glad they have new ownership, as they are in a prime location and tend to do a great business.

I’ve been a regular customer of this store for a long time now. Today, I went to ship a package to my daughter who goes to college in California, I was shocked with the quality of service I got. The old owner wasn’t there, so I was questioned at first, however, I was informed that ownership changed hands. The owner was a very nice man, who helped me choose the cheapest and fastest option, WAY better than the old owner of the store. Also, the employees had changed as well, they were very kind and friendly. I am beyond pleased and will for sure come again very soon!!!

This specific store is a complete rip off. Took a package in there and they tried to charge me $ 22. It is a very small box. When I said no that is too expensive, they said they can have the post office mail it for $ 13.32. I agreed and paid. I then went to the post office down the street and found out I could get priority mail shipping for only $ 5.05. went back to the store and took my package and got a refund. Ship with post office three times faster speed for almost one third the price.

I have to say, I know these places are franchises, but I was shocked today when I came into the store to learn that this particular ups store that I stopped at on my way home, charges $ 1.00 to tape the top of a box that’s being returned to amazon. Not a big box, just a normal shoebox size box. $ 1.00. Have you lost your mind? The guy smiled as big as he could when he said it too, so I decided it wasn’t worth it and left. I can just as easily go home and make ups pick it up from my doorstep and not have to deal with money hungry franchise owners.

This place charged me price of 40 lbs when the box was only 30 lbs! The logic given was — the dimensions of my box (18, 18, 16 inch) has a fixed flat rate for them and has to be charged the 40 lbs rate because of the stupid rule they have. They even mentioned all carriers charge like this. It sounded strange, so I checked the website of UPS after returning home and there it clearly asks for weights and dimensions of box and charge accordingly. For example, if you have a 30 lbs box with 18, 18, 16 inch as dimensions then the charge to ship to west coast was way below than what this store charged me! I ended up paying $ 60 more for 3 of my boxes! I know this for sure because to day I shipped exactly same sized boxes with 30 lbs each through FedEx and I payed around $ 52 per box, whereas this store charged me $ 72 for shipping the same box with the same weight! They are just ripping you off… Dont ship from here, go to FedEx if you are doing ground shipping. They are much better and offer transparent service, compared to these UPS ppl at this store.

This place charges an arm and a leg to box your stuff. You’re better off getting your boxes and bubble wrap from StorageMart, packaging your things up yourself, then only shipping it from here. I was here twice in one week – the staff was civil the first time, and the second time a different clerk was on duty and he was downright friendly.

From the customer complaint response letter by the rude owner: «I explained that we are an approved Retail Outlet for the US Postal Service and in which case, we charge retail rates… You [I] shouted that this was not disclosed to you [me]…we are not required to disclose that our retail rates are different than the Post Office rates.»
BUYER Beware, they charge 2x USPS rates. Here’s hoping they go out of business quickly. Sad that UPS has to have their brand attached to these yahoos.

I don’t know why the reviews are so poor for this place. The staff is a bit quirky but were prompt and helpful and the location is convenient. I don’t ship things often, but I would return here.

This store charged me for returning rental books to Chegg, they told me it’s a new fee imposed by Chegg. They lied, other UPS stores did not charge me anything –specifically the Fair Oaks UPS store-​. This UPS store on Main Street even charged me for a couple inches of tape they used to tape the box. Not to mention their unfriendliness, I will never return to this store even if I had to drive 15 miles to get to another store or maybe not use UPS at all.

Quick service. The guy helping another customer is rather short and rude to him. Our clerk seems ok. The notary service is rather expensive. $ 5 PER SIGNATURE! (We needed him to sign 5 pages) Outrageous! Oh and they have a store policy to not witness signatures! They notarize but can’t have employees witness a signature? Crazy! Won’t be using this store again.

Please heed the warnings of other Unilocalers and reviews about this UPS store location. This is by far the worst UPS store I’ve ever been to. I usually go to the UPS store in Kingstown where the people are awesome and I ship at least five packages a month out of that location. When I ship out my packages I have to assemble my boxes and they always give me their tape gun no questions asked. So imagine my surprise when I walked into the main street UPS store to ship out some pants and asked if I can have two small pieces of tape to seal the already closed box because it was fraying on the end, and the gentleman behind the counter told me that we’ll be $ 2.50. What! $ 2.50? For 2 pieces of tape. He followed up with: if you don’t want to purchase individual pieces you can buy a complete roll for $ 4.50! I told him that was ridiculous and that I’ve never been charged for tape in the UPS store. I promptly walked out and shook my head. Do not go to this UPS store you will be nickel and dimed.
Update — I waited 3 hours before pulling the trigger on this review. I don’t like being rash when posting something negative about a business, but even after my cool down period I feel compelled to post this.
I would give them zero stars if I could.

If I could give this ups store no stars I really would. Horrible. Who closes before posted operating hours? There is no inclement weather!!! It’s just raining. Also my packages are always handled without care at this place. No smiles and no welcoming greetings. I think I will just go to my usual place in Oakton. Even though it’s out of the way they are more inviting.

Ok, so I go in to mail a paperback book and I needed 2 small pieces of tape to secure the package (it’s not like I was mailing a plasma tv and asked to borrow 2 rolls of tape without paying). The guy behind the counter says, ok that will be a dollar fifty extra. I asked if he was kidding, because 2 small pieces of tape is like, what, 5 cents at most? He said no, it’s a new policy. Well needless to say, I walked out. Main St UPS, since you tried to nickel and dime me for a dollar fifty, you’ll never be getting my business ever again!