SweepMasters Professional Chimney Services

Very reasonable price to clean and inspect my fireplace/​chimney. Pointed out issues and repair prices. Even took a look at my gutters and got a bird nest out! Very friendly. P. s. I did compare them with 3 other companies. So glad I did-they’re great.

SweepMasters came to clean out my dryer vent and they were wonderful. Nathan was right on time and took care of the work promptly and for a very reasonable price. They cleaned up all the mess after they cleaned the vent out and explained everything that they did. I will definitely recommend them and use them again in the future.

I chose to go with SweepMasters after calling around and getting some fairly ridiculous prices for chimney cleaning. SweepMasters wasn’t the cheapest, but their price was very reasonable. I also waited to have my chimney cleaned until the worst possible time, the chimney cleaning high season, and SweepMasters was the only service that had appointments available that fit my busy schedule.
I made an appointment, and SweepMasters said they’d be to my home on a Thursday between 0800 – 1200 roughly a week later. On the day of the appointment the crew was running behind. This was the only thing that kept me from giving them 5 stars, as I had to call to find out about the hold up and wasn’t contacted by the business. However, after I called, I was contacted by the technicians and a new time (an hour later) was agreed upon. The technicians showed up, did a great job making sure they kept my house clean while moving their equipment in and setting up, and had the job done in about 30 minutes.
In addition, I had some concerns about the integrity of the chimney interior, and the technicians were happy to take a look. They were knowledgeable and thorough, and didn’t try to sell me a bunch of products and services I didn’t need. They charged the same price I’d been quoted on the phone, and didn’t try to charge extra for taking a longer look. After they assured me the chimney was in good shape, they cleaned up whatever mess they’d created and packed out all their equipment, leaving my house as clean as they’d found it.
In sum, despite the hiccup with the appointment time, I would definitely use them again.

I called SweepMasters 2 days ago to clean out the fireplace at the condo I was previously renting. The price was great and Nathan assured me that they would be there at 8 a.m. Unfortunately due to the inclement weather, no one showed up at 8 a.m. I called Nathan who was extremely nice and even with sitting in traffic for over 4 hours he will make it to my home as soon as he can. True to his word, Nathan did arrive with a broken knee and all! It took about 10 – 15 minutes for the fireplace cleaning and he was very apologetic and nice about the situation. I really appreciated Nathan making it in despite all of the challenges. I would definitely use SweepMasters again!

So I used this company when I had a bird in my bathroom vent to clean it out. Service was just okay. Although I am not 100% sure I imagine they contract out their work. I wasn’t thrilled at not seeing a work truck without a company name parked in my driveway. Aren’t companies generally told to park on the street? Also, employees wearing their shoes throughout my house was a little annoying. Scary Halloween masks worn when checking the vent for birds? Don’t they make something a little more professional? Nothing about the visit seemed professional. Nothing…
This is the thing that makes me the most annoyed is the day of cleaning I spoke to Peggy on the phone about needing bird covers on four vents and she quoted me $ 50 each. Kinda a steep price when I know that you can get them at Home Depot for about $ 4.00 a piece. So I tried to cut a deal since I was doing four of them and they were going to be up on the ladder anyways cleaning out the birds. Peggy said she couldn’t cut me a deal because the covers they use she pays $ 35.00 apiece for??? Totally cool if you don’t cut a deal with me but don’t lie to me about the prices you pay for your goods. Unless they were made of gold and bedazzled with gems I know she wasn’t paying that for vent covers!!! Peggy please take note… we are in a day and age of the internet and people aren’t as uneducated as you may think…

Nathan and David were on time, very friendly, and provided great, quick service. I had an appointment to have my gutters cleaned by a different earlier in the morning; not only did they not show up, but did not return my calls to reschedule. When I mentioned that to Nathan, he informed me his company also provided gutter cleaning services — what a great help! They were in and out in 30 minutes after cleaning both my gutters and the chimney. Without a doubt, I would recommend them to anybody who asks, and most certainly use their services again. Thank you!

I scheduled an appointment to have our gas fireplace cleaned — a simple exercise we usually schedule once a year with different companies. Two gentlemen showed up to our condo, looked outside, came back inside and cleaned the fireplace. There was some confusion as they didn’t know how to reassemble the logs and did it incorrectly a couple of times before finally getting it right, but that’s a forgivable mistake. What isn’t forgivable is calling the 15 second trip outside an «inspection» and charging extra for it when I never asked for it, stating clearly I wanted only a cleaning.
MORE unforgivable is the fact that when I contacted Sweep Masters to complain, they spoke with the two guys and then contacted my wife (who didn’t schedule the appointment, didn’t contact them with a complaint, and wasn’t even present for the cleaning), and told HER that I was emphatic in my request for an inspection. So, thank you Sweep Masters for the overcharge and for calling me a liar to my wife while ignoring me altogether.

We had emailed sweep masters last minute after a ridiculous demand from our landlord two days before the lease was up. We got a response the next day, and they attempted to come out the following day, but it was pouring rain the whole day so they had to move all their appointments. Just the fact that they were going to accommodate us with such short notice was amazing. They ended up having to push because of the rain and they showed up a few days later and completed the job. Peggy helped us with the scheduling and followed up with us after the completion to make sure we were all set to accommodate the land lords demands. The company all in all was easy to work with, did a great job, and was very flexible to meet any twists we threw at them. We plan on using them for the new house when it comes time for cleaning.

Things started out rough with SweepMasters. Had an appointment for last Friday and the guy never showed. When I wrote to complain, the Office Manager insisted that Steve had come by and that I needed an 8×8 chimney cap, which he submitted an order for and supposedly left me a copy. My wife was home all day and says there was no Steve or receipt left. Yesterday (as Saturday), the owner, Nathan, came by and explained to my wife that Steve probably never came by since I actually needed a 13×13 cap. Steve has since been fired and Nathan came back today (as Sunday) to install the cap and make things right. Nathan explained things to me and gave me a discount to make things right. Originally I planned to give them a very bad review, but this small business owner took responsibility for his employee’s poor performance and set things right with me. From my talk with the owner today, I think Jax D’s review on 11÷2÷11 is a result of Steve’s poor customer service.

Yet again I’m shocked by the NOVA service industry’s blasé attitude toward new business. Sweep Masters is now on my list for businesses to tell all my homeowner friends to avoid.
I made an appointment a week ago for a standard chimney inspection and sweep. Didn’t seem like a problem to get something scheduled that fast. Today was the appointment and I got a message saying that their technician called in sick and so we’d have to reschedule A MONTH FROM NOW. Huh? I immediately called them back and was told that they were now fully booked because new customers had been calling because it’s that time of year. I asked why they weren’t giving the people they canceled on today priority in booking an appointment and she just paused and then kept to the company line of being really busy. I told her I’d be finding another company. 90 seconds later she called me back to offer me an appointment 10 days from now. No thank you.