SunTrust Bank

What is sad is that I have banked with SunTrust, since it was Crestar… I have been with this company for almost 17years. I have never had a run in like I did here.
I was a few days before Christmas, I had called the main 1 – 800 number to inquire about cash withdraws per day. With the holiday season, I needed to be ready for tip season… I needed more cash then I could withdraw a day. So I went to the branch. I walked up to the glass cage and saw a lady and walked up, she happened to be on the phone… I said sorry and she looked at me and said 1 min.
I waited while she was on phone and the other employee helped another customer. It felt like forever but really wasn’t t that long… When the male employee finished with the customer I assumed he would help me. He looked and me and walked into the back, I thought no big deal… I looked at my phone and was replying to a emailed when I heard a banging on the glass. It was the male employee was hitting the glass and pointed to the desk beside him, and he was not smiling. I walked to that desk outside the glass and walked up and this female employee got up and walked away from the desk. I said out loud, «are you kidding me»
I went back and then no one was behind the glass or anywhere to be found, I was pissed. I went to the ATM, took out my daily limit and left.
I was shocked, I have always had great customer with Suntrust and this branch needs to some training. I know maybe they are having a bad day, I will go back and give them another chance… but had to share my thoughts on this visit.