NTB – National Tire & Battery

Friendly personal customer service. I deducted points though because I needed a tire patched/​plugged. I normally would do this myself, but I did not have any time. They said they could do it, but when they looked at the tire they called me and said the object stuck in my tire created a hole that was too large to patch. They then proceeded to try and sell me new tires… I’m not sure if they just wanted to sell me new tires, if they didn’t have the skill to patch the tire, or if they were plain too lazy, but I ended up taking it to another shop where they patched the tire up no problem. Waste of my time bringing my vehicle in. However, at least they didn’t try to charge me, the quote was very reasonably priced, and they were friendly. That’s why I give 3 stars. I probably won’t bring my vehicle back here though. Maybe it’s a good thing they didn’t try to patch my tire…

i am unsure why this place has such low ratings. I received top notch service from Mr. Joo and Mr. Panday. They both were very patient and informative on what I needed and didn’t need. they got my car done within 1 hour. Most places don’t carry my run flat tires, so I was pleasantly surpised that this NTB had it stock and installed it so quickly. they educated me on the difference on run flats and regular tires, which was very helpful. (I wish i can get regular tires!~!!!) Mr. Panday told me I needed new tires but did not push me to purchase from them. He told me I could easily buy tires online, have them sent to NTB and they could install. Their honesty and straightforward attitude was very appreciated.
Thanks Mr. Joo and Mr. Panday!

**Will not be going back here. Pitched me on unnecessary sales, overcharged, didn’t call me when vehicle was ready, didn’t put spare wheel back in place.**
Had a flat tire from a small screw in the tire tread yesterday morning. Called NTB as I had decent experiences with them when I lived in TX. They quoted me 30 bucks for my model vehicle, based on it’s tire size and load rating.
Brought it in the next morning and the first thing the attendant does is scoff at my front tires and say «you need an alignment». Began pitching me on some kinda layaway plan without paying any attention to me showing him the affected tire which needed repair. I just got an alignment last month, and my tires are brand new so there’s no way to justify pitching an alignment. Shifty, shady business practices. Guy was lying and hardly focusing at all on why I came there.
Anyways, I get him back on track and he says he can do the paperwork inside for the tire repair. Says it’ll be 50 bucks. I said I was quoted 30 over the phone for my specific tire and tread damage area/​size. Guy begins to give me a flubbed shpiel about load ratings blah blah blah. I have a mechanic and racing background and immediately knew he was bs’ing me again. I needed to drive my vehicle today so I waa stuck and had to frustratingly pay the higher price.
They said they’d call when it was ready today. Several hours later there was no call, so I called and the same guy says «um YEAH, it’s BEEN ready!» Thanks, jack*ss… am I supposed to know via telepathy? What a jerk.
Then I go back out to my vehicle and the spare tire is sitting in the vehicle, not placed securely back in the spare compartment.
Screw this location. Typical NoVA auto scam business model.
Note to NTB: Not every customer is a gullible mark. Some have formal training and even pro racing experience and see your BS a mile away.

I have had nothing but good experiences here. Normally I do my own work on my car, so I’m about as suspicious as it gets.
I had a flat tire repaired for about $ 30 (plug, patch, and balance) in about a day or so (I just dropped off the wheel and drove with the donut). I had a wheel bearing replaced for about $ 430 (less than what they quoted me on the phone). The bearing took a few days, but it was also on an ’89 so I think that’s reasonable. They called me everyday giving me an update on the status. I also brought it in because I was afraid I had too much dirt/​rust in my gas tank, so I dropped it off, they told me that the tank was very clean for an ’89 and didn’t charge me anything to inspect it. 600 miles later and still no problems.
I interacted with multiple people and everyone was helpful and friendly.

I had a situation of a new tire purchased. As I had taken road hazard, I was taken care of by Marvin, He is a nice guy.

I just picked up my car and there’s black oil all over my tan leather interior. I mean EVERYWHERE. On the door panel, on my seat, and somehow also on the passenger seat. I cleaned it the best I could, but there’s a big black spot I’ll have to stare at for the next 10 years. After dropping $ 750 on 4 new tires you think they’d show a little bit more professionalism and care. WIll never be back, and will warn everyone I know.

I absolutely do not trust them or recommend them. They’ll glad-​hand you and treat you nicely until the sun goes down, telling you their in-​house «expert» is on the job but their goal is simply to sell you erroneous repairs you do not need.
I visited the shop twice, once to have a used car I was considering purchasing inspected and a second time after I purchased the very same car which they told me it was as good as it could be, considering mileage (85,000) and year (2007).
Unfortunately, they were dishonest about the condition of the car. It turned out that the rear brakes and rotors were completely worn out which is a fairly obvious problem to diagnose. They told me nothing about this problem when I brought the car in the first time.
Worse, when I returned the second time to have the rattle caused by the shot brakes checked out, they tried to tell me the problem was related to the suspension and would cost at least $ 700 to fix. I told them I would think about it and in the mean time, I got a second opinion from my local shop in DC (which was free, unlike NTB’s initial inspection). That’s when I found out that the brakes were the problem so I had them fixed for less than $ 400 and the car now runs perfectly, without any rattling when traveling over potholes.

Not a good experience.
Took my car here to get four new tires because they had a good deal. Didn’t ask them to do anything else but when we got a call saying it was done, they told us they checked the oil and it was low. We told them not to fill it and went to look for ourselves to find that there was NO oil. NONE. This implies that the car has been burning oil. We had a feeling that they had drained the oil so that we would have to pay them more for the oil change. We put our own 3 quarts in and have continued to check the level which hasn’t changed at all since (about three weeks). We truly think they drained the oil to get us to spend more money there!!! Beware going here!

I had a great visit with them. I read the other reviews and I’m guessing a lot has changed over the years. The guy at the front was NICE! VERY helpful. They didn’t try to sell me anything because I had already come in there with things I needed fixed. I’ve actually been going to them for years due to how close they are to my job and never had any problems with them. They always take care of my cars. Well, the car I have now is different than the one I had the first times I’ve been there but they’re very good and thorough. I have nothing but good things to say about this place of business. Went for tires and a battery. The guy in the pic with me is SO nice. I need to call him and find out his name but he was SO sweet. He makes you feel like you’re the only customer in the store. Even if you’re on the phone, he makes you feel that way. The manager was great as well. He came out and thanked me for my business. I’ve been there many times in the past but this visit was worth writing about. Of course I will be back. I will refer them to everyone.
ETA: They also went to another store to get my one tire AND offered me a ride up the street to my job. To me, they went above and beyond the call of duty. And look at the dates of the other reviews.

Had issues with a tire on my BMW. Myself and two other customers were greeted promptly with a smile from the Store Manager Lennox. Being in the Automotive Business for the past 23 years it was refreshing to be taken care of in such an efficient manner. I wish Lennox was working for our organization he is certainly a huge asset for NTB.

Went there for an oil change. The «tech» got old oil on the cylinder block below the oil filter, plus on the exhaust pipe, oil pan, and suspension parts. And left it there. With the acrid smell of oil burning as I drove away and thoughts of staining my driveway, I quickly brought it back to have them clean it up. And the tech actually gave me lip, as if he did nothing wrong. Wow. Also, they overfilled the oil and I had to drain some of it the next day. You can’t get dumber than that, can you? If you can’t change oil and you work in an auto service biz, then perhaps it’s overdue that you look for a different job.
In addition, about a month or so earlier, the tech refused to repair a leaking tire, saying it had rubber rot. Well, three of my tires are old and indeed have rubber rot, but the one that was leaking was only 2 years old with plenty of tread and no cracking on the sidewall, a sign of rubber rot. So I got had a local service station repair it with no problem.

I went to this location a few years ago and didn’t have any problems. I went in yesterday after work (because my tire light went on after hitting a curb) and was told it would cost $ 730.00 for an alignment and 4 new tires. I just passed inspection early last month at the dealership. At NTB I was told the tires are all low and that I needed an alignment. So I knew they were feeding me BS. I said just fix the one tire I came in for and the lady then said none of the tires are low and that I only need an alignment. So I said do the alignment then. A few minutes later she came back to me and said something (BS) was going with their equipment and couldn’t do the alignment. I sat there for an hour and got no work done. This chick must have thought I was born yesterday. I went to the dealership today and they said only the rear passenger tire is really low. They filled it with air and it was that simple. I told the guy at the service department at my dealership that I was told all 4 tires are low and I needed an alignment and he said its not true and going forward don’t tell NTB that you hit a curb. I’m almost tempted to contact a lawyer! What if I didn’t keep up with maintenance on my car (my car is fairly new btw: 2yrs old) and paid the $ 730 for 4 new tires and an alignment that I didn’t need?! I’ll NEVER go to this location ever again.

Ask for Joe Rhodes. He knows his stuff. I travel 100 miles round trip so he can fix my cars the right way. Totally worth it.

I purchased 4 tires from this NTB on 4÷2÷2013. I called the previous day and spoke with the manager, Leo, to see if NTB was willing to match Costco’s price on a full set of Michelin tires. Leo was courteous and professional. This location (unlike a few other NTB & Merchants that I called) was actually able to beat Costco’s all-​in price. I made an appointment to have the tires installed, and that was done yesterday. I also purchased an alignment package. All of the work was done in a timely manner, and I was pleased with both the price and service that I received.
Based on the other reviews I wonder if the management has changed.

Horrible. The customer service is rude and unprofessional. They do not perform the job requested and instead try to upsell you on unnecessary (borderline fraudulent) services. STAY FAR AWAY.

Like most people I wait until the last moment to get my emissions and inspection done. So I drove up to this shop also known as Tire Kingdom and there are about 6 parking spots which are all taken. I decided just to park on the side of the building.
Once walking in I noticed… no one. No one greeted me or was present for about 10 minutes when an angry looking employee asked if I needed assistance. I stated that I needed inspections and emissions. This must have offended him. He told me to look at the amount of cars at the shop and that he didn’t have time for it. I asked him if I should return tomorrow or on the weekend and he told me «you can try».
I did not get arrested on that day nor did I get my inspection and emissions done. Neither should you… get arrested that is or go there.

Went here for a standard oil change and tire rotation.
They said it would take an hour or less. Two and a half hours later I got my car back.
Never received my mail in rebate for the oil change.
Wasted my time/​money.

Had a flat tire in the morning, changed it, threw the flat in the back of the car. In the afternoon, I called and spoke to Mike who quoted $ 23 to fix the flat, if it was fixable — said they would have to look at it.
After I arrived, they said it wasn’t fixable, they offered to order me a new tire because it wasn’t in stock. I was set on ordering it then I told them it was a new car and asked their opinion regarding whether they thought it might be under warranty. They said it probably was, for me to check and get back to them.
They could have easily told me it probably wasn’t, I’m from out of town so I don’t have unlimited time and I would have probably just ordered it. I appreciate their honesty and integrity and not trying to «make a sale at all and any cost». I will go back if I need anything between now and the next few months that I’m still here.
Thank you and I will recommend them to my local co-​workers.

*0.01 stars for THE WORST oil-​change experience of my life.
we were quoted 1 hr. and it ended up taking them nearly 2 and a half hours…
after waiting 1 hour the car was still parked in the front and they hadn’t even taken the car to the back. i voiced my concerns over how long it was taking to one of the mechanics. he CLEARLY did not care. he avoided eye contact, shrugged his shoulders and said, «well, there’s nothing i can do.»
spoke to a differenct mechanic who explained, «we have to let the oil cool down before we take it out because the oil gets real hot after driving a while.» … wow. i’ve been to soo many other oil change spots n NEVER have i heard the waiting-​for-​the-​oil-​to-​cool-​down excuse… until yesterday. my efforts were useless.
so it takes them another hour to eventually change the oil. and another 20 minutes to fiddle around with paperwork. it’s not my job to understand why service here sucks. all i can do is tell you — don’t bother coming here for any of your car service needs because at this rate, i’m confident they won’t be in business for much longer anyhow.

Yesterday I called and spoke with Frank about matching a price and coupon from Costco. I’ve used this NTB since I got my first set of new tires in high school over 20 yrs. ago when they were NTW. This was to be the third set I’d bought from them.
Anyway, Frank said, «No problem– print out the price and coupon and come on in at 6:00 and Joe’ll take care of you.»
Well, after arriving and watching Joe tinker with the computer for a long while (with three other people waiting), Joe finally came up with a matching price, but refused to take the additional $ 70 (coupon) off because the coupon wasn’t set to start for a few more days.
I explained that I’d spoken with Costco, that they were willing to take the coupon that day, but that I’d have to order the tires for delivery because they weren’t in stock. The only advantages to me going with NTB was because there the tires were in stock, and NTB is slightly closer to my house.
Well, Joe continued to treat me like I was trying to get one over on him and refused to take off the additional $ 70, even after explaining in very clear terms that I’d talked to Frank and that Frank had said he would honor the coupon. So, I just left and went to Costco; they took the coupon and gave me the $ 70 off. I had to wait another 5 days for my tires. No big deal.
I wrote to the national NTB customer service about this, and Frank followed up today, apologized and said that he’d have taken the coupon. I told him it was too late to reneg on the order from Costco, and he said he’d still like to offer me a free alignment for my troubles. I do appreciate the offer of a free alignment, but didn’t take him up on it because my car’s on complete alignment already; what I really needed was a set of tires at the agreed upon price (including coupon).
You really blew that Joe; now Costco has a new customer and you’ve lost another.