Nahrain Al-Zubaidi, MD

Really Dr. Nahrain Alzubaidi is awesome. In my case the doctors told me I should make a surgery but she have different opinion and she is the only one that could diagnose my case, kindness and have fast response I pray for her.

I was looking for a new endo since I moved recently. A friend of mine recommended Dr. Alzubaidi. I booked an appointment months in advance, and I went there on the scheduled time at 2pm today. I brought all my medical records and filled out the paperwork, made the co-​payment etc and proceeded to wait. I started noticing the receptionist was fielding calls from clients asking how late the Dr. is running today, and she mentioned that the Dr. was about an hour and a half delayed. I walked over and asked her at that time, about when the Dr. would be able to see me? I told her, I had to be on the road by 3pm to make it a work meeting by 4pm in Alexandria. The Doctor’s office is all the way in Fair Oaks, off of the dreaded I66 highway. The receptionist (there were 3 of them btw), told me that most likely I’ll be able to get in by 245pm and hopefully be out by 3pm. I should have walked out at that point, however, I decided to stick to my appointment time since I’d already made it there from Alexandria. At 3pm they took me to the exam room. I waited until 325pm, and finally walked out to the front desk, and asked to take my records back and a refund of my co-​payment, since by now I was delayed for my meeting. Of course I had decided by then that I would need to find an endo closer to me in location, but what’s worse is that none of the staff apologized, and the Dr. came out at 330pm and said that she’s ready to see me now. I told her that I had to leave, and all she did was stare at me sternly. There was not one apology uttered. This Dr. and her staff failed, utterly failed at patient care today. I suggested that they need to start calling their clients when they realize that appointments are running late, so that the clients who will be affected can plan their days or re-​schedule. It’s ridiculous that we are all expected to be there on time, and they don’t show us any courtesy, yet when patients miss an appointment or are delayed, the practitioners are quick to send invoices and charges for missed appointments. I have half a mind to send her an invoice for my wasted time, since she’s not the only professional in this situation. This is a terrible way to run a private practice, and as a Dr. their first responsibility is patient care. Clearly, they cannot manage their clients’ stress levels, by adding to the scheduling chaos. I will never return to this practice and will never recommend her to my friends and family in the area.

If I was purely writing this review based solely on Dr. Al-​Zubaidi I would easily rate her 5 stars. Her listening skills, compassion, empathy, and knowledge are all top notch. I have never had a doctor that demonstrated the concern and genuine care that she provides.
However, my review has to take into account the office and service as a whole. The other reviews that refer to the long wait are all true based on my experiences. I am currently waiting for my 8 PM appointment and it is now 9 PM with one person still in front of me. This does not necessarily upset me nearly as much as the demeanor and in my opinion, dishonesty of a few of the front office staff.
During my first visit while waiting in the lobby, I witness a woman come in for her appointment and immediately be told by the administrative assistant that her appointment was cancelled since she did not confirm her appointment. The font desk girl rudely stated that a call and voicemail was left and not returned, to which the woman denied ever receiving. When asked what number was called, the girl responded «the one on file». Pressed for details, the girl changed her story and states «well maybe it was left on your other phone». Not once during this curious exchange did the staff member apologize or offer to correct the issue. She only said it would be months before she could be fit in. I found the exchange odd and lacking any inkling of customer service. but mistakes happen.
This ladies experience soon became known to me first hand. Following my first appointment the Dr asked
For me to return in 4 weeks. The girl at the front desk giggled and said ok. She scheduled me for 5 PM on September 14. I placed it in my phone to assure I was not booked for a separate meeting. I went to the office on the 14^th at my scheduled time and the same girl cut me off abruptly informed me that I was not on the schedule. I questioned this and told her that she personally scheduled me for this time. Again, she told me I was incorrect. At the same time, the other girl said «maybe it was on he original schedule.» This comment was ignored and the girl told me that my appointment was not until Sept 21 at 8 PM. I knew this was either an outright lie or mistake, but no apology was offered. I politely laughed and indicated there is no way I would schedule an 8 PM appointment knowing the doctor typically runs 2 hours late. The only response I received was «do you want the appointment or not»? I was speechless at the rudeness and all-​around apathy the front desk staff member showed me. So here I am today and again I am listening to the front desk staff member tell others that the doctor is running late. Another individual just walked up and was told that he was next because I am after him despite getting here at 8 PM for my appointment. However his individual arrived at 830 and was told his appointment is before mine. Something is extremely amiss with the management of the office.
Dr Al-​Zubaidi is a fantastic doctor and person but her staff is either dishonest or incompetent and either way, it is pathetic.

Just terrible! Waste of time and money. I first went to her office last year in November. After hearing me out, which she was patient and took her time, she prescribed me thyroid, diabetic, and high vitamin D medication. I wouldn’t of found it odd except that her receptionist said that the Dr. Is always trying to prescribe her pills to help her lose the weight. Apparently there is a new policy which I wasn’t made aware of, if you don’t confirm your appointment one week before they cancel it. I called in May and got an appointment in August. Expect this to be the norm, all appointments are at least 3 months out. I got one call, one week before, no message. I got a message on Friday saying to call back and confirm my appointment for Monday, which I called back and left a message saying I confirm. I get another call with a message saying my appointment has been cancelled. I call back and no one answers yet again and left a message. I get a call back explaining their new policy. Apparently the next available appointment is in November. In the two times I have been to the office I have waited over an hour for my appointment, the staff is incompetent. On my follow up appointment the lights had gone out at some point and everyone had left, no one had called me to let me know. When I called the doctor’s direct line she yelled at me saying that I got a message. I never got a single call. I live an hour away! Completely incompetent staff and the doctor is well aware and admits it. Good luck getting consistent appointments. All this effort for nothing.

I am one month into the new medication that Dr. Al-​Zubaidi prescribed… and I am feeling about 90% better. I read all the reviews here from the people who were pissed off about the wait… but honestly, the doctor spends SO much time with each patient. For anyone who has struggled with other doctors passing off symptoms as «depression» or «poor diet» you know the struggle of feeing like your doctor isn’t listening or doesn’t get you.
Dr. Z gets you. She is sympathetic, caring, listens to you completely and asks questions… She is wonderful.
When you make an appointment, make sure to call ahead that day to find out if she is behind schedule Then adopt accordingly. A small price to pay for the quality of care she provides.

Dr. Z (as I call her) is great. She spends time actually talking with you and explaining what is wrong and what you’re going to do about it and what the follow-​up will be.
One thing to be aware of is that appointments rarely start on time. I’d recommend calling the day of your appointment to see what your wait time will be.

My appointment was at 11am and as of this entry I am still sitting and waiting to be seen. Its 11:53am. If you are scheduled to see her make sure not to schedule anything after her since for sure it will be a long wait. The appointment time here are merely suggestions.
You can go watch a movie and come back and still be waiting to be seen.
If you have time on your hands then this solo practice should be no problem.

The doctor is knowledgeable and friendly. However, plan to wait for hours after your scheduled appointment time to finally see her. Save yourself the headache and call her office before you leave for your appointment for delay status.

I have been seeing Dr. Al-​Zubaidi for about 5 years. After my primary care doctor told me I was just depressed and needed to take anti-​depressants (but he’d run the labs I requested anyway just so I could see he was right) I took my labs to see Dr. Al-​Zubaidi. She confirmed what I suspected and immediately began treating me. I regularly brought research to her to discuss during our appointments. She took me seriously and never disregarded any concern I had. We created a plan together (I wanted to take Armour or Nature-​Throid) and have been navigating it ever since to tweak how my body works with the medication.
With modern insurance these days it is difficult to find a doctor who is willing or able to spend more than 15 minutes with a patient (or else they won’t make enough money to pay their staff, their facility, etc. thanks to negotiated rates with insurance companies). The wait sucks but it’s well worth it. If I want her to spend the quality time she does with me then it is to be expected she will do the same with every other patient. I have sent friends to her who have had the same experience. I have never in my life had this level of trust with a doctor. That’s why I go back.

Dr Al-​Zubaidi is hands-​down, the most caring compassionate and solution-​oriented Dr I’ve ever seen. I’d been dealing with a chronic issue that I took from Dr to Dr over the years. I was losing hope. Then, by some lucky fluke, I found Dr Al-​Zubaidi and she truly changed my life. Yes, the wait is insane. But her staff will usually give you a call and let you know if you should show up 2 hours late. She completely overbooks herself. But I’m sticking with 5 stars because once you have her time, you have her undivided attention for as long as you need, until she finds a solution. She shuts out the world and focuses her complete attention on you. I found her staff to be equally warm.
I tended to make my appointments in the evening, when it was less of an issue if my appointment was much later than scheduled.

It remains true. The doctor is wonderful. HOWEVER, getting to her remains a problem. I had to leave a message as all staff were busy. No one ever returned my call. Today, as an existing patient, I made an appointment that is after a 4.5 minute hold after initial answer. The first available appointment is 2.5 months from now. I asked about a wait list. She said that takes too long, usually 4 months. She told me I was welcome to call back anytime for cancellations. I also expect that before the appointed time they will call me to change the time or date and even then I’ll probably have to wait an hour.

I’ve been a patient of Dr. Al-​Zubaidi for a couple years now. While it’s true, you usually have to wait a long time to get in for your appointment and there’s lots of rescheduling (the office will call and ask you to come in a hour or two later than your appointment is scheduled for), Dr. Al-​Zubaidi is a an excellent doctor. She spends a lot of time with her patients. She’ll look you in the eye and move her chair really close to you to talk, much like your mother or your aunt would. She has always taken my concerns seriously and has been willing to try alternative therapies. I’ve had some endocrinologists refuse to use anything other than Synthroid because that’s all the American Board of Endocrinology deem appropriate for hypothyroidism but Synthroid by itself doesn’t work for me and Dr. Al-​Zubaidi has prescribed animal based hormones instead. I’ve seen a lot of doctors so I can compare the differences and I highly recommend this doctor. I think she’s worth the wait.

I have been a patient of Dr. Al-Zubaidi’s for over a year now, and have consistently put up with issues concerning scheduling, wait times and surly staff because she is an incredibly knowledgeable, compassionate, and easy-​to-​relate-​to doctor. Sadly, the increasingly long delays in being seen by the doctor, and the rude, inefficient and self-​obsessed office staff finally forced me to look elsewhere for care. In 18 months of being a patient here, I have never waited LESS than 2 hours for a scheduled appointment, and my most recent appointment was delayed by 5 HOURS past the scheduled time. (I waited for four of those hours, but when I was told it would be «another hour or so», I had to leave! The receptionist actually had the nerve to say «if you’ve already waited this long, what do you have to loose by staying another hour?» No joke!) I even asked for the Dr. to call me after she saw the patient waiting before me (since I was supposed to be the last patient of the day) so that I could speak with her during «my appointment time», but I never received a call. In fact, it’s been over 2 weeks since that request was made, and I still have yet to hear from her! Dr. AL-​Z is great at being a doctor, but lousy at running her own office (which she insists on micro-​managing, thereby setting her further behind in her schedule every time she needs to look over her staff’s shoulders), and she seems to insist on hiring family members or the children of friends or some such ilk…they are clearly not trained medical office staff, have never been advised on how to dress/​speak/​act professionally, and even have the temerity to talk back to and in exceptionally familiar terms with the Dr. in the presence of patients. As close as I am with my assistant or juniors in the office, there is still a sense of professionalism and common courtesy we extend when we speak to one another within earshot of clients…Dr. Al-Z’s staff speak to her as though they are petulant teenagers rebelling against their mother! I wish I had more good things to say about the doctor, but the total disaster that is her office/​staff is more than enough reason to warn EVERYONE away. Do yourself a favor: if you insist on trying her, don’t wait for more than 20 minutes…maybe she’ll figure out that she needs to change the ways she & her office function when she has a mass exodus of new and existing patients refusing to wait for hours!

Just an update. Dr. Al-​Zubadi completely backs her receptionist and incompetent staff. After a week she called my house at 9pm at NIGHT to leave a nasty message saying that I should know how they work and they’re always late and that I should deal with it.
They will be sending me a bill to pay for my missed appointment that THEY re-​sheduled. But they will be billing me as a CO-​PAY. I do not have a co-​pay. Nice try. WHAT HORRIBLE MANNERS FOR A DOCTOR. Terrible, terrible woman old woman.
She should be lucky if I don’t bill her for wasting my time for 2 years.

Dr. Nahrain actually looked me in the eye and really assessed my symptoms. She never rushed me and took time to truly understand my health. Now, I did see her for the first time today,
her staff had left the offices15 min, before closing… which means they left her on her own, registering me into the system, getting the paperwork done etc…
they must have also screwed the appt. scheduling up, as there were still 3 patients to be seen after me (I was scheduled as last at 5pm today).By the time I got out it was already 5:45.She stayed to see all, eventhough she had mentioned to me that her staff scheduled her during lunch as well. What a truely caring doctor is this woman?
I found Dr. Al-​Zubaidi to be the most caring the most consistently attentive doctor of the all.
She took my health as seriously as I did and never discounted my experience. I couldn’t speak more highly of a doctor. If you want a caring doctor that is knowledgable and friendly I most certainly would recommend Dr. Al-​Zubaidi