Michaels

WHOA. Largest Michaels I’ve ever seen. This place is Huuuuuuuuuuuuge.
I think it’s funny that it’s next to MicroCenter because I can see the Husbands’ eyes sparkle and glittery when they go there while the wifes go their separate ways and drool over Michaels. haha
I love almost all Michaels for their selection of stuff and organized aisles. This one is just the biggest one so it’s obviously got the most selection and the most variety of stuff. I was able to find lots of things here that I didn’t previously. Plus, since they’re so big, they still had an area where clearance Christmas stuff was still out (whereas in a smaller Michaels, they had to put them all away already).
Most of the employees were really helpful — they really knew their stuff and I appreciated all their help. Some were more apathetic and not very helpful though — so you have to look for the good ones. I will say I appreciate that I am able to find employees around the store easily to ask for help though.

We had a terrible experience at the Framing department at this store. At first the staff was helpful in the long process of designing our project; however, they misinformed us about the availability of products and we had to wait an extra week for the materials. They didn’t call us when it was ready – we had to call to ask. Then when we picked up our work it was not done correctly. They offered to fix it and promised it the next day. When we went to get it they had not even begun the work and they could not complete it for several days! This was for a minor correction, by the way. We demanded a full refund and took our business elsewhere. Awful customer service. Absolutely no effort to try to make the situation right. The staff was clueless and apathetic.

Went here on a Tuesday evening with a few co-​workers. We had a great time and ended up filling 6 carts. Insane, I know, but the carts are small and there were crazy good deals and with the added coupons and clearance items we made out well. Very pleased with the service. There were three female associates that helped us find things and even held a few full carts up at the front while we kept shopping. It was fun checking out as we all joked around and the associates were fun and friendly.
The store is very well kept and well stocked. Two thumbs up!

Most crafts stores make me want to yell out a «safe word» after about 5 minutes and run out the door. This place is better than most, meaning I can last for closer to 10 minutes — and I do mean that as a complement.
I’m usually in here for a custom framing job. They actually do a great job when it comes to professional matting and framing, and the staff behind the framing counter are helpful and very good at what they do.
Other than that, it’s row after row of pipe cleaners, yarn, and glue guns.

I’ve been to this Michael’s twice in the past month because it’s closest to my work place, and I’m pretty unimpressed. My go to Michael’s is usually the one in Reston. This Vienna location is much smaller, but surprisingly you can find pretty much anything you need in a pinch. I might’ve come on a bad day (I’m not sure what their restocking schedule is like), but on Wednesday night, almost everything was out of stock or down to the last one-​two items left. I noticed that a lot of the items were kind of dingy – it seems like the employees will rarely go through the aisle to re-​sort items and put them back in place.
The part of my visit that I was most unimpressed by was a certain employee who I had asked a question to and later checked my items out as well. I have never seen a more hostile personality in retail before or a person who had seem to hate her job as much as she did (I really hope she was just having a bad day). I had a few coupons I wanted to use, so when I initially asked her about the terms about a coupon, she responding in an annoyed fashion as if I had asked a stupid question, and when I was checking out, she seemed to be annoyed by the fact that I was using coupons in the first place (as if employees make commission or whatever). It was a really unpleasant experience. I felt really uncomfortable like I had offended her or something.
I’ll still probably come back to this location in the future because of its convenient location, but I do not recommend this location if other locations are equally close.

It seems like ALL the Michaels stores around here are a hot mess. Maybe except for Leesburg. I thought the Vienna location would be better than Fair Lakes, as FL never has anything in stock and have unopened and used items on shelves, as well as stopped up toilets and a dirty atmosphere in general.
This location had items in aisles where they didn’t belong, half of the fabric markers/​pens were opened. I asked for assistance twice and was told to go to the wrong aisle. I had to work –hard– to even try to find what I needed. On top of that, the BATHROOMS, hello?! They’re tucked in a corner with the tiniest sign that one cannot see. The bathroom had no toilet paper because what was left of it had been used to cover the entire diaper changing table.
What has happened to customer service and trying to keep a clean store now a days? We don’t live in the slums and I’m not asking for champagne to be handed to me when I walk in the door. Just basic knowledge, stocked shelves– hell– semi– stocked shelves even, and a bathroom with toilet paper.
So yeah– 1 star. Eek! Methinks not. All the way.

I received amazing customer service by phone from this store. Spoke to Kristin about a possible very large order. She was very professional and helpful, not leaving me on the line, but took my number and called me back with information and kept on top of the situation. She made with feel confident about dealing with the store, major kudos for her professionalism!

Not impressed with the framing department. While they seem to have good sales, the bottom line is the number of fees and services charged don’t make them more competitive than other framers. The amount of time to get a piece back, depending on the work, varies; however, being told consistently that it will take two weeks that turns into three is unacceptable. Being told that they have to do repairs to your piece as well as others before it’s ready is not assuring. Shop around before considering this as choice just for convenience.

I love this store I can stay here for hours. I do wish there would be more help. Instead of searching for someone. There should be coming around the store seeing if you’re finding everything ok.

Love this place! Large selection and very spacious. Always find the staff helpful. Great sales!

I often frequent this Michaels location because it’s close to the Vienna metro so convenient for me to stop by after work.
It’s a large location, very clean, always have good stock, and the staff is usually helpful. They have a framing shop and I’ve had many things framed there, and have been very happy with it.
I love that the Michaels franchise gives you the 40% off an item coupon upon your check out for the next visit, just wish it didn’t expire so fast! I did sign up for their email list this visit, and was sent a 20% off my entire purchase coupon which I cannot wait to use!

I find what I need most of the time, and the staff is helpful most of the time.

Their framing department is awful. Customer service is poor and the framing work they did on my cross-​stitch was completely unacceptable.
Go to Total Framing in Fairfax, their prices are just as competitive and their customer service and craftsmanship are unsurpassed. I will never go back here for any framing work.

I was looking for a frame for a birthday gift.
I found a shadow box that I liked, plus glue and some colored paper to pull it together.
I was impressed at how organized this location is.
It was 9:00 pm, closing time when I left and the staff were still polite.
At checkout I got a coupon.
I also like this location because it is an easy exit off the I-​66.
Also in the shopping center are Microcenter and Safeway with a gas station.
Easy. I’ll be back to this location.

Compared to the Michaels stores in Fair Lakes and Vienna, this is my favorite one.
I’ve noticed that they tend to have better sales and more items in stock. As an example, after Christmas, I went to the Fair Lakes location to buy a Christmas wreath, and found that they only had a few (unattractive) wreaths left. I then drove over to this one, and found that they had more than 25 different wreaths, all of them beautiful, and at better prices than at Fair Lakes.
I also find the location really convenient — right next to 66 and in the same shopping center as Safeway.

Large, spacious, well-​lit and well-​stocked. This Michael’s is the best in the DC area, IMO. I asked Santiago (the manager) if he had eyelets, and he said yes and immediately led me to an obscure corner of the store (right by the front door). I have no complaints.

This review is strictly for the inventory and store cleanliness (in comparison to other Michaels).
The aisles and shelves in this store are fully stocked (unlike a lot of the other Michaels). The floral department is abundant. They have many different type of vases and containers.
Everything was organized and clean. There weren’t boxes and employees blocking the aisles.
Again, this is not a reflection on Michaels as a brand but this store in comparison to others.

After deciding the Michaels at Fair Lakes is a total hot mess (hot tranny mess?), I ventured to this location. A little further down 66, but I am willing to make the trek.
Unlike the other location… This one is bright, clean, organized, and the staff actually act like they are supposed to (no yelling, cursing, or saying they are going to smack the crap out of kids). Their «sale» tags are actually where they are supposed to be and everything is marked clearly. I can get all my frames, etc. here and be out in less than an hour. Plus things are ALWAYS on sale and every time you check out, they give you a new coupon to use within the next week or so. They just keep me coming back…
I’m a fan, this will be my new Michaels location.

I was there at lunch today looking for a picture frame.
The location is clean and the lighting is appropiate. Lots of specials on frames and decorations. The staff was friendly and helpful. Prices were very competitive and some items were priced below what other retailers charge. I actually got a large frame for under $ 20 dollars… what a deal. There is plenty of parking but traffic around the area is crazy.

Michaels is a fun and cool store. This location was my very first Michael’s — I’ve been coming here for a very long time. Art supplies, framing, knick-​knacks, baskets, Christmas decorations, and more.
I’ve bought a lot of items here — and I periodically get my Mom a gift card to Michael’s for her birthday. She likes to paint — so there is a lot of stuff for her to choose from.